Help Center

Find answers to common questions and learn how to use Haven to manage your properties and bookings. For deeper playbooks and industry context, browse Haven Insights on direct bookings, pricing, guest experience, and growth.

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Bookings

Managing Bookings

bookingsreservationsmanagement

Last updated: 10/27/2026

Guest Inquiries (Submit an Inquiry Button)

bookingsinquirysubmit-inquiry

Last updated: 10/22/2026

Your property, your rules

bookingsno-penaltydecline

Last updated: 9/4/2026

Guest security options

bookingsguest-securitybackground-check

Last updated: 10/28/2026

Who's coming? (travel companions at checkout)

bookingstravel companionsguest names

Last updated: 10/23/2026

Guest Communication

bookingscommunicationguests

Last updated: 10/28/2026

Manual Bookings

bookingsmanual-bookinghost

Last updated: 10/29/2026

Damage protection

bookingsprotectiontruvi

Last updated: 10/2/2026

Import Stays from a Spreadsheet

bookingsreservationsimport

Last updated: 10/20/2026

Offer a Discount or Change the Price on a Pending Request

bookingsdiscountprice adjustment

Last updated: 10/8/2026

Damage protection FAQ

bookingsprotectiontruvi

Last updated: 9/10/2026

Modify a Reservation (Dates and Guests)

bookingsmodify reservationchange dates

Last updated: 10/21/2026

Refund a Guest After They've Paid (Full or Partial Refunds)

bookingsrefundpartial refund

Last updated: 10/28/2026

Send a Payment Link

bookingspayment-linkinvoice

Last updated: 10/29/2026

Give a Stay Credit Instead of a Refund

bookingsstay creditcredit note

Last updated: 10/21/2026

Auto-Expire Pending Requests

bookingsauto expirepending requests

Last updated: 10/16/2026

Instant Book for All Listings

bookingsinstant bookrequest to book

Last updated: 10/28/2026

Hold Dates for Pending Requests

bookingshold datespending requests

Last updated: 8/21/2026

Getting started

Welcome to Haven

getting-startedoverviewintroduction

Last updated: 10/26/2026

Example Sites

getting-startedexample sitessample websites

Last updated: 8/26/2026

Host Dashboard Overview

host-dashboardoverviewtabs

Last updated: 10/29/2026

App Navigation Map

getting-startednavigationwhere-is

Last updated: 10/28/2026

Properties and Sites — Glossary

getting-startedglossaryterminology

Last updated: 9/26/2026

White Glove Onboarding

Haven's team will set up your property site, CRM, marketing, and anything else you need — for free — until you are comfortable with how it all works.

Reusable Content Libraries & Inheritance

getting-startedlibraryreusable content

Last updated: 10/19/2026

Dashboard Tour and Setup Checklist

getting-startedonboardingdashboard tour

Last updated: 10/28/2026

Team Access and Managing Client Accounts

getting-startedteamteam-members

Last updated: 10/18/2026

Creating Your First Property

getting-startedpropertysetup

Last updated: 10/13/2026

Public Profile

profilepublic profileprofile picture

Last updated: 9/12/2026

Talk to a Person at Haven (Live Support)

Reach a real person on the Haven team from the assistant chat: tap the phone icon or ask for a person, leave your phone number, and get a reply in the chat, by text and email, or a call within 24 hours. Or call or text 978 604 0522.

Notification emails

getting-startednotificationsnotification email

Last updated: 10/22/2026

Guest Chats by Text and WhatsApp

getting-startednotificationsguest message

Last updated: 10/21/2026

How to Report a Bug or Issue to Haven

File a support ticket from the assistant bar or Help tab, attach screenshots or a screen recording, and get an email whenever the Haven team replies and when it is done.

Import a Listing by URL (content only, no calendar sync)

getting-startedimporturl

Last updated: 7/16/2026

Referral Program

referralreferralsinvite

Last updated: 10/15/2026

Listing Language

getting-startedlanguagelocalization

Last updated: 10/23/2026

Closing Your Account

getting-startedclose accountdelete account

Last updated: 9/4/2026

Site analytics, booking funnel & session replays

Haven ships hotel-grade analytics built in: traffic-source attribution with tracked links and QR codes, a seven-stage booking funnel showing exactly where visitors drop off, and privacy-safe session replays of real guests browsing your site.

Chat insights: observability & self-healing for your guest AI

Analytics → Chats grades every guest-AI reply (Answered / Low confidence / Couldn’t answer), explains why it struggled, groups gaps into topic insights with cited conversations, and lets you fix each gap once — for one site or all of them — with a prefilled Add context. Ask your chats anything in plain English; insights re-run on their own.

Haven Communities

communitieshaven-communitiesregional-page

Last updated: 9/26/2026

Guests

Favoriting Properties

guestsfavoritesproperties

Last updated: 9/21/2026

Guest CRM Overview

guestsguest crmcrm

Last updated: 10/26/2026

Guest Portal (Mobile Guest App)

guest portalguest appmobile

Last updated: 10/28/2026

Loyalty Points

Reward repeat guests with points they earn on every direct booking and spend as a discount on the next stay, and let past guests refer friends for a welcome gift. Covers the guidebook sign-up, where Airbnb and Vrbo guests join with their email and earn points for their stay, guest referrals, where guests see their points, the automatic rewards emails that keep guests warm on their points, optional points expiry, who pays for a reward on your own listings, teammate-paid listings, and partner clients, and how to export every balance.

Plan Your Stay: the Guest Itinerary

itineraryplan your stayitinerary planner

Last updated: 10/13/2026

AI guest chat: one assistant across every site, guidebook, and domain

Haven runs one grounded AI assistant on your property sites, multi-unit site, guidebooks, and custom domains. On your sites it answers from what the site shows, checks dates and quotes stays with bookable cards; in the guidebook it gives stay details exactly when the guidebook shows them. It learns from your AI knowledge (private or public, per property, per collection, or global) and can be trained by talking to it.

Smart Offers

smart offerswin backguest marketing

Last updated: 10/26/2026

OTA guidebook automation

guestsguidebookota

Last updated: 10/28/2026

AI replies to OTA guests

Your Haven AI assistant can answer guests who booked on Airbnb, Vrbo or Booking.com, inside their booking thread, through your connected PMS. Choose per PMS whether it drafts replies for your approval or sends them, see every reply in your inbox, and teach it from the questions it could not answer.

Airbnb's contact-info rules and your guidebook

airbnbairbnb policyairbnb rules

Last updated: 10/23/2026

Teach Haven your voice

Tell Haven how you sound, what to always or never say, and what to work in — once for guest messages and once for reels and social posts. Haven also learns from the changes you make to its drafts, and shows you every note it writes down.

Marketing Hub Overview

marketingmarketing hubcampaigns

Last updated: 10/28/2026

Guest communications settings

guest communicationspause guest messagesstop guest emails

Last updated: 10/14/2026

The Guest Journey (Communication → Message Automations)

guestsbooking-messagesautomations

Last updated: 10/28/2026

Email Templates & Customization

emailstemplatescustomization

Last updated: 10/23/2026

Building Your Own Campaigns

campaignsautomationtriggers

Last updated: 10/28/2026

Text and WhatsApp Marketing

guestssmswhatsapp

Last updated: 10/21/2026

Making Social Posts and Ads

creativesocial mediainstagram

Last updated: 10/20/2026

One Click Ads — built-in advertising

Run real paid ads for your property in a couple of clicks — Haven writes short-term-rental-tuned Google Search ads and ChatGPT ads for you, you set the daily budget, and Haven runs them on your behalf.

Lead Capture: Popups and Page Forms

guestslead captureforms

Last updated: 10/28/2026

Marketing Email Editor

marketingemailseditor

Last updated: 10/23/2026

Reusing Emails You Have Already Written

guestsmarketingemail

Last updated: 10/23/2026

Guest Forms & Polls

Build polls and preference forms once, apply them to any site, and read every guest’s answers — welcome-basket votes, dietary needs, arrival details — while capturing their email through the guidebook.

Import Mailchimp Contacts

guestsmailchimpmailchimp import

Last updated: 10/28/2026

Block a Guest

guestsblock guestblocked guests

Last updated: 10/8/2026

Guest Profiles, Repeat Guests and Verdicts

guestsrepeat guestreturning guest

Last updated: 10/28/2026

Guest Profiles and What Haven Remembers

guestsguest profileguest memory

Last updated: 10/28/2026

Integrations

PMS Integrations Overview

integrationspmsproperty-management

Last updated: 10/28/2026

Connect via Airbnb when you use another PMS

integrationsairbnbhospitable-connect

Last updated: 10/29/2026

Vacation Rental Conversion Tracking: Meta Pixel, GA4 & GTM

How to track bookings as conversions on a vacation rental site: paste a Meta Pixel ID, GA4 Measurement ID, or GTM container into Haven and the booking funnel fires for you, with optional server-side purchases.

Hospitable Integration

integrationshospitablepms

Last updated: 10/24/2026

How Syncing Works: Webhooks, Polling, and Sync SLAs

integrationssyncwebhooks

Last updated: 10/6/2026

Manage Pricing in Haven

integrationspricingcalendar

Last updated: 10/24/2026

Switch or Add a PMS Without Duplicating Your Properties

Move properties from one PMS or Airbnb connection to another, including upgrading from the Airbnb card to your PMS's native connection, without duplicating them or changing your bill.

theHostCo Integration

integrationsthe-host-cothehostco

Last updated: 10/7/2026

Guesty Integration

integrationsguestypms

Last updated: 10/28/2026

PriceLabs Dynamic Pricing

integrationspricelabsdynamic pricing

Last updated: 10/21/2026

Lodgify Integration

integrationslodgifypms

Last updated: 10/28/2026

Hostfully Integration

integrationshostfullypms

Last updated: 10/28/2026

Hostaway Integration

integrationshostawaypms

Last updated: 10/28/2026

Hostex Integration

integrationshostexpms

Last updated: 10/28/2026

OwnerRez Integration

integrationsownerrezpms

Last updated: 10/28/2026

Track Integration

integrationstrackpms

Last updated: 10/28/2026

Send Your Guidebook Through OwnerRez

integrationsownerrezguidebook

Last updated: 10/28/2026

OwnerRez Sync and Webhook Reference

integrationsownerrezsync

Last updated: 10/28/2026

Smoobu Integration

integrationssmoobupms

Last updated: 10/28/2026

Beds24 Integration

integrationsbeds24pms

Last updated: 10/28/2026

Hospitable Sync and Webhook Reference

integrationshospitablepms

Last updated: 10/27/2026

Move Existing Reservations to Haven

integrationsownerrezguesty

Last updated: 10/27/2026

Uplisting Integration

integrationsuplistingpms

Last updated: 10/26/2026

Direct Airbnb Integration Sync and Webhook Reference

integrationsairbnbdirect-airbnb

Last updated: 10/29/2026

Guesty Sync and Webhook Reference

integrationsguestypms

Last updated: 10/15/2026

Partner Mode: Manage Clients on Haven

integrationspartneragency

Last updated: 10/22/2026

Lodgify Sync and Webhook Reference

integrationslodgifysync

Last updated: 10/23/2026

Connect Haven to ChatGPT, Claude or Grok

integrationschatgptclaude

Last updated: 10/20/2026

Connected apps

integrationsconnected-appsdisconnect

Last updated: 10/12/2026

How guests find your stay in ChatGPT

Guests do not install anything. What has to be true on your listing for ChatGPT to recommend it, where to check it in Edit Listing, and how that differs from connecting ChatGPT to your own Haven account.

Connect Haven to Zapier

integrationszapierautomation

Last updated: 10/16/2026

Synced fields

integrationsairbnbpms

Last updated: 10/27/2026

Onboarding guides

Start here: how Haven gets you booking direct

Orientation for new hosts — what Haven does, how it fits with Airbnb and Vrbo, and the path to your first direct booking.

Add your first property

Import from your PMS or build a property manually — get your first listing into the dashboard and ready to edit.

Connect Stripe so you can get paid

Connect and verify Stripe so your account can accept guest payments and receive payouts to your bank.

Set your price, fees, and minimum stay

Set a base nightly rate, guest fees, and minimum stay in Edit Listing so guests can reach checkout with clear pricing.

Add great photos

Upload, order, and preview photos in Edit Listing so your property gallery looks credible and professional on desktop and mobile.

Vacation rental cancellation policy and rental agreement

Which cancellation policy a vacation rental should use, why a signed rental agreement belongs with it, and how to set both so guests agree to the terms before they pay.

Before you publish

One checklist of what to set up before your site takes bookings: payments and your Stripe country, plan, taxes, policies, guest messages, a test booking, and free setup help from our team.

Get your listing ready to go live

Read your readiness wheel, clear property and account blockers, and understand when your site goes live — no publish button required.

Go live and grab your booking link

Confirm your site is public, copy your direct booking link, and optionally customize your URL.

Add Haven to your existing website

Replace your old booking button or PMS booking link with Haven so website visitors can book directly.

Test a booking before you share it

Walk your public site in an incognito window, confirm pricing and dates at checkout, and verify the guest experience before sharing your link.

See your site the way a guest will

Two ways to experience your own booking flow before real guests do: simulate a booking from your own account, or run a real test booking with a discount code in an incognito window.

Launch your direct booking site

Launch your Haven site as your official booking brand — wire it into your website, social profiles, email signature, and printed materials, then share it with warm audiences.

How Haven gets you more guests

The full Haven growth stack: a conversion-built direct-booking site, guest capture and smart win-back offers, built-in One Click Ads on ChatGPT, Google, and Meta, AI-generated social creative, and hotel-grade analytics with session replays — all included, no partner.

What happens when a guest books

Where new reservations appear, how to message guests, and how Stripe payouts work after your first booking.

Best practices: set up Haven to drive more direct bookings

A best-practices checklist for setting up Haven to drive direct bookings — a memorable brand name and matching OTA titles, a matching domain, conversion-optimized amenities and photos, AI-tuned fees and policies, a guest store, discounts and offers, holiday price bumps, repeat-guest automation, branding, a blog, and FAQs.

Get listed in Haven's guest search — free

Connect Airbnb or your PMS and every place gets a free Haven site in Haven's AI guest search. Guests send booking requests, Haven emails you each one, and you pay only to accept.

Fix it: my site won't go live, or guests can't check out

Troubleshoot a site that will not go live or a checkout guests cannot complete — work through readiness, Visibility, and common guest-side blockers.

Payments

Setting Up Stripe for Payments

paymentsstripesetup

Last updated: 10/28/2026

Payment Processing

paymentsprocessingstripe

Last updated: 10/28/2026

Subscription Billing

billingsubscriptionplans

Last updated: 10/28/2026

AI Credits

ai creditscreditswallet

Last updated: 10/23/2026

Guest Payment Methods

paymentsguestklarna

Last updated: 10/27/2026

Payment Schedules

paymentsdepositbalance

Last updated: 10/27/2026

Scheduled Payouts

paymentspayoutsstripe

Last updated: 10/28/2026

Collect Payments Yourself (Zelle, Venmo, PayPal, Wise, Bank Transfer)

paymentszellevenmo

Last updated: 10/29/2026

Late Payments: Hold or Release the Dates

paymentslate paymentunpaid deposit

Last updated: 10/27/2026

Security Deposits

paymentssecurity depositdamage

Last updated: 10/12/2026

Multi-Property Billing

billingsubscriptionmulti-property

Last updated: 10/21/2026

Update a Guest's Card on File

paymentscard on fileupdate card

Last updated: 10/16/2026

Chargebacks & Disputes

paymentschargebacksdisputes

Last updated: 10/9/2026

Guest Display Currency

paymentscurrencyexchange-rate

Last updated: 9/4/2026

Let OwnerRez Process Direct Booking Payments

paymentsownerrezpms

Last updated: 10/23/2026

Let Guesty Process Direct Booking Payments

paymentsguestypms

Last updated: 10/14/2026

Performance

Performance Overview

performancereportingrevenue

Last updated: 9/4/2026

Understanding Your Performance KPIs

performancekpisrevenue

Last updated: 10/9/2026

Calendar Opportunities

performancecalendargaps

Last updated: 8/26/2026

Pricing Health and Booking Pace

performancepricingbooking-pace

Last updated: 8/26/2026

Booking Sources and Direct Share

performancebooking-sourceschannels

Last updated: 8/26/2026

Performance Reports and CSV Exports

performancereportscsv

Last updated: 10/23/2026

Multi-unit sites

Creating Multi-Unit Sites

property-groupsgroupsmultiple-properties

Last updated: 10/27/2026

Managing Multi-Unit Sites

property-groupsmanagementgroups

Last updated: 10/28/2026

Room Types

room typeshotelsresorts

Last updated: 8/30/2026

Multi-Unit Site Editor: Where Every Setting Lives

property-groupscollectionmulti-unit site

Last updated: 10/27/2026

Property Profile Pages

property-groupsprofileexisting website

Last updated: 10/12/2026

Property setup

Property Setup Overview

property-setupoverviewguide

Last updated: 10/17/2026

Your Default Brand: One Look for Every Site, Email and Automation

property-setupbranddefault brand

Last updated: 10/23/2026

Property Site Editor: Where Every Design Setting Lives

property-setupsite editorwebsite design

Last updated: 10/27/2026

Where Every Setting Lives

property-setupsettingslisting-editor

Last updated: 10/22/2026

Apply One Listing’s Design to Other Listings

property-setupsite editorsite template

Last updated: 10/23/2026

Restore a Deleted Page or Tab

property-setupproperty-groupssite editor

Last updated: 9/27/2026

Set Booking Rules for All Listings

property-setupproperty-settingsaccount-wide

Last updated: 10/29/2026

Site Pages & Menus: Add, Nest and Import Pages

Add a page to your site, nest pages under a menu such as Cabins, import a page from your old WordPress or other website, and keep old links working with redirects. The page list shows every header entry, including the sections of Home it scrolls to. A page of your own cannot join the Stays menu.

Review What a Website Import Added

property-setupproperty-groupssite editor

Last updated: 10/28/2026

Adding Photos & Video to Your Property

property-setupphotosimages

Last updated: 10/28/2026

Hero Layouts: Full Bleed, Billboard, Collage, Carousel, Wordmark & Color Block

property-setupherohero layout

Last updated: 10/18/2026

Page Audio: A Soundtrack for Your Site

property-setuppage-audiosoundtrack

Last updated: 10/7/2026

Positioning Your Hero Photos: Focal Point, Zoom & Hero Photo Picks

property-setupfocal pointreframe

Last updated: 10/14/2026

Gallery Hover & Shuffle: Living vs. Still Photo Gallery

property-setupphotosgallery

Last updated: 10/28/2026

Hero Text Placement & Medallions

property-setupcontent placementtext placement

Last updated: 10/19/2026

Hero Overlay, Text & Badges

property-setuphero overlayfade

Last updated: 10/19/2026

Sleeping Arrangements (Where You'll Sleep)

property-setupsleeping-arrangementsbedrooms

Last updated: 10/15/2026

Header, Logos & Intro Styles

property-setupheader stylenavigation bar

Last updated: 10/22/2026

Setting Up General Information

property-setupgeneral-infodescription

Last updated: 10/27/2026

Setting Your Property Location

property-setuplocationaddress

Last updated: 10/21/2026

Configuring Property Amenities

property-setupamenitiesfeatures

Last updated: 10/28/2026

Local Guide & Recommendations

local-guidelocal guiderecommendations

Last updated: 10/13/2026

Understanding Property Pricing

property-setuppricingfees

Last updated: 10/27/2026

Your Service Fee (Keep the Margin)

property-setuppricingfees

Last updated: 10/24/2026

Setting Property Availability

property-setupavailabilitycalendar

Last updated: 10/27/2026

Setting Up Discounts

property-setuppricingdiscounts

Last updated: 10/19/2026

Taxes

property-setuptaxessales tax

Last updated: 10/25/2026

Calendar Sync (iCal)

property-setupcalendarical

Last updated: 10/28/2026

Direct Booking Discount

property-setuppricingdiscounts

Last updated: 9/3/2026

Holiday Price Bumps

property-setuppricingholiday

Last updated: 10/15/2026

Seasonal Extra Guest Pricing

property-setuppricingextra-guest-fee

Last updated: 9/13/2026

Calendar AI Assistant

property-setupcalendarpricing

Last updated: 10/21/2026

Custom URLs (Subdomains)

property-setupcustom-urlsubdomain

Last updated: 10/28/2026

OTA Savings on Booking Bar

property-setuppricingdirect-booking

Last updated: 10/27/2026

Custom Domains

property-setupcustom-domaindomain

Last updated: 10/30/2026

Experiences and Add-ons (Native Upsells)

experiencesadd-onsaddons

Last updated: 10/29/2026

Other Booking Sites (Also on Airbnb)

property-setupbooking barairbnb

Last updated: 10/28/2026

Show Taxes Before Checkout

property-setuppricingtaxes

Last updated: 10/19/2026

Upsells: Inventory and Scheduling

upsellsinventorystock

Last updated: 10/29/2026

Upsells: Provisioning and Quote Requests

upsellsquotesquote requests

Last updated: 10/20/2026

Upsells: Fulfillment, Cancellations, and Refunds

upsellsfulfillmentfulfillment queue

Last updated: 10/27/2026

Fulfillment: Tasks, Contacts, and Payouts

fulfillmenttaskstask inbox

Last updated: 10/20/2026

Import Upsells from a Website

upsellsimportwebsite import

Last updated: 8/27/2026

Cleaning Checklists with Photos

property-setupchecklistcleaning checklist

Last updated: 10/9/2026

Team Automations: Automatic Messages to Your Cleaner and Team

property-setupteam automationsautomations

Last updated: 10/18/2026

Cancellation Policies

property-setupcancellationpolicy

Last updated: 10/28/2026

Document Builder for Properties

documentsqr-codehouse-rules

Last updated: 10/23/2026

Professional Email on Your Domain

property-setupprofessional-emailemail

Last updated: 8/30/2026

AI Writing Assistant

property-setupaiwriting

Last updated: 10/13/2026

Adding FAQs to Your Listing

property-setupfaqsfaq

Last updated: 10/15/2026

Host Co Store (Optional Guest Offers Integration)

guest-offersguest-storehost-co

Last updated: 10/21/2026

Import a Guidebook

property-setupguidebookimport

Last updated: 10/28/2026

Order Professionally Printed Cards & Signs

property-setupbusiness-cardspostcards

Last updated: 10/23/2026

Reuse Guidebook Pages Across Properties

property-setupguidebookguide components

Last updated: 9/24/2026

Guest Feedback and Testimonials

property-setupguest-feedbacktestimonials

Last updated: 10/20/2026

Guidebook Menus, Explore Pages & Videos

property-setupguidebookarrival guide

Last updated: 10/21/2026

Branded Merchandise (Tees, Totes, Bottles, Mugs, Hats)

property-setupmerchandisemerch

Last updated: 10/7/2026

More Than One Guidebook per Listing

property-setupguidebookguidebooks

Last updated: 10/9/2026

Duplicating a Property

property-setupduplicatecopy

Last updated: 10/17/2026

Import Reviews from OwnerRez, Airbnb, Vrbo, or a File

property-setupreviewstestimonials

Last updated: 10/23/2026

Rental Agreement & Digital Signatures

property-setuprental-agreementsignatures

Last updated: 10/29/2026

Visibility and Publishing a Property

property-setupvisibilitypublish

Last updated: 10/28/2026

Delete or Archive a Property

property-setuparchivedelete

Last updated: 10/17/2026

Guest Identity Verification

property-setupguest-verificationidentity

Last updated: 10/29/2026

Shortcodes: Personalize Any Guest Text

property-setupshortcodesmerge-variables

Last updated: 10/21/2026

Checkout Tasks

property-setupcheckoutcheckout tasks

Last updated: 10/23/2026

Contact Information — Public vs. In-stay

property-setupcontact-infopublic-contact-info

Last updated: 10/28/2026

Door Codes & Smart Locks

property-setupdoor-codedoor-codes

Last updated: 10/23/2026

Smart Thermostats & Climate Automation

property-setupthermostatsthermostat

Last updated: 9/12/2026

SEO and Discoverability

seoseo scoregeo

Last updated: 10/21/2026

Blog Autopilot

property-setupblogautopilot

Last updated: 10/23/2026

Direct Booking Website Audit

seogeoaudit

Last updated: 10/3/2026

Search Intent Audit

property-setupsearch intent auditseo

Last updated: 10/18/2026

When will my site appear on Google?

seogoogleindexing

Last updated: 10/30/2026

How to Set Up a Google Business Profile for Vacation Rentals

Who qualifies for a Google Business Profile, how to set one up for a vacation rental business step by step, and how to link it to your direct booking site.

Link Tree (Links Pages)

property-setuplink treelinktree

Last updated: 10/28/2026

Services

Haven Photography

servicesphotographyvideo

Last updated: 10/20/2026

Haven Interior Styling

servicesinterior-stylingstyling

Last updated: 10/20/2026

Hire a Cleaner from the Haven Network

servicescleaningturnover

Last updated: 10/20/2026

Your Haven Studio (for Photographers, Designers, and Cleaners)

servicespro networkphotographer

Last updated: 10/20/2026

For travelers

How Haven stay search works: describe the trip, get real stays, book direct

What you can type into Haven stay search (a stay by name, a kind of home, place, approximate or exact dates, guests, pets, must-haves, a budget, vibe), how results are tiered, where availability and prices come from, and why there is no guest service fee.

Managing your trips

How guests see each reservation on Trips, fill in the guest profile their hosts see, filter past and upcoming stays, switch to the table, complete payment from an approval email, update the card on a reservation, and use a gift card or stay credit.

Your booking with a Haven host: find, change or cancel it

Where a booking made on a Haven host’s website lives, how to open it, how to change dates or guests, how to cancel and what the refund follows, and why Haven is not Haven Holidays, the UK holiday park company.