Help Center | Haven - Direct Booking Platform

Help Center

Find answers to common questions and learn how to use Haven to manage your properties and bookings.

Still Have Questions?

Can't find what you need? Ask us anything.

24-hour response guarantee

Bookings

Getting Started

Guests

Payments

Property Groups

Property Setup

Still Have Questions?

Can't find what you need? Ask us anything.

24-hour response guarantee

Help Center

Still Have Questions?

Bookings

Managing Bookings

Guest Communication

Damage protection

Damage protection FAQ

Getting Started

Welcome to Haven

Host Dashboard Overview

Creating Your First Property

Public Host Profile

Referral Program

Guests

Favoriting Properties

Repeat Guest Retargeting

Email Center Overview

Email Templates & Customization

Payments

Setting Up Stripe for Payments

Payment Processing

Multi-Property Billing

Property Groups

Creating Property Collections

Managing Property Collections

Property Setup

Property Setup Overview

Adding Photos & Video to Your Property

Setting Up General Information

Setting Your Property Location

Configuring Property Amenities

Local Guide & Recommendations

Understanding Property Pricing

Setting Property Availability

Setting Up Discounts

Calendar Sync (iCal)

Holiday Price Bumps

Calendar AI Assistant

Custom URLs (Subdomains)

Custom Domains

Cancellation Policies

Document Builder for Properties

AI Writing Assistant

Guest Store & Host Co Integration

Guest Feedback and Testimonials

SEO and Discoverability

Still Have Questions?