Setting Up Discounts

Haven offers a powerful discount system that helps you attract more bookings while maintaining predictable pricing. This guide explains how to set up and manage discounts for your property.

Understanding the Three-Layer Discount System

Haven uses a deterministic three-layer discount architecture:

┌─────────────────────────────────────────────────────────────────┐
│ LAYER 1: Night-Level Discounts (per night)                      │
│ Precedence: PROMOTION > EARLY BIRD > LAST MINUTE                │
│ Only ONE can apply to each night                                │
└─────────────────────────────────────────────────────────────────┘
                              ↓
                    If ANY night has Layer 1 discount
                              ↓
                         BLOCK Layer 2
                              ↓
┌─────────────────────────────────────────────────────────────────┐
│ LAYER 2: Stay-Level Discounts (length-based)                    │
│ Weekly / Monthly / Trip-length tiers                            │
│ Applied ONLY if ALL nights have NO night-level discount         │
└─────────────────────────────────────────────────────────────────┘

Layer 1: Night-Level Discounts

These discounts are evaluated for each individual night in a stay.

Promotions (Highest Priority)

Create special offers for specific date ranges:

• Best for: Seasonal sales, holiday specials, off-peak incentives
• How it works: Any night that falls within the promotion date range gets the promotion discount
• Precedence: Takes priority over early bird and last minute discounts

To create a promotion:

1. Go to your property's Pricing settings
2. Click "Add Promotion"
3. Set the start and end dates for the promotion
4. Set the discount percentage
5. Give it a name (e.g., "Winter Special", "Black Friday Sale")

Early Bird Discounts

Reward guests who plan ahead:

• Best for: Encouraging advance bookings, predictable occupancy
• How it works: If a guest books X+ months before their arrival date, they get the discount
• Precedence: Blocked by promotions, takes priority over last minute

To set up early bird:

1. Go to your property's Pricing settings
2. Find "Early Bird Discount"
3. Set the number of months required (e.g., 3 months)
4. Set the discount percentage (e.g., 10%)

Last Minute Discounts

Fill last-minute availability gaps:

• Best for: Reducing vacancy, spontaneous travelers
• How it works: If a guest books within X days of their arrival, they get the discount
• Precedence: Blocked by promotions and early bird discounts

To set up last minute:

1. Go to your property's Pricing settings
2. Find "Last Minute Discount"
3. Set the number of days threshold (e.g., 7 days)
4. Set the discount percentage (e.g., 15%)

Layer 2: Stay-Level Discounts

These discounts apply to the entire stay based on length. They only apply if ALL nights in the stay have no night-level discount.

Weekly Discount

Encourage week-long stays:

• Threshold: 7+ nights
• Common range: 10-20%
• Best for: Vacation rentals, families

To set up:

1. Go to your property's Pricing settings
2. Find "Weekly Discount"
3. Set the discount percentage

Monthly Discount

Attract long-term guests:

• Threshold: 30+ nights
• Common range: 20-40%
• Best for: Extended stays, remote workers, relocations

To set up:

1. Go to your property's Pricing settings
2. Find "Monthly Discount"
3. Set the discount percentage

Trip Length Discount

Create custom length-based tiers:

• Threshold: You set the minimum nights
• Best for: Custom incentives (e.g., 14+ nights)

To set up:

1. Go to your property's Pricing settings
2. Find "Trip Length Discount"
3. Set the minimum nights required
4. Set the discount percentage

Discount Codes (Checkout Codes)

Discount codes are different from promotions. They are codes that guests enter at checkout (e.g., WELCOME15, SPRING20). They work alongside the layers above—a discount code stacks on top of any promotion or stay discount.

Best for:

• QR codes on House Manuals, rebooking signs, or business cards
• Retargeting emails (Haven automatically creates these)
• Custom offers for specific guests or campaigns
• Referral incentives

How it works:

• You create a code (e.g., WELCOME15 for 15% off)
• Guests enter it in the "Discount code" field at checkout
• You can restrict to specific guests
• Applies to the whole pre-tax booking total — nightly rates and fees like cleaning and linen (tax and the service fee are calculated on the reduced total)
• Optionally set a stay window (valid for check-ins from / until) so the code only applies when the guest's check-in falls in that range

To create and manage discount codes:

1. Go to your property's Calendar
2. Open the right panel and find the Discount codes card
3. Click "Add discount code" or use the Calendar AI tab to create one in plain language (e.g., "Create a discount code WELCOME15 for 15% off")
4. Configure the code, percentage, and optional stay-window dates

Site-wide codes for a multi-unit site

If you have a multi-unit site (a collection of listings under one page), you can create a code once for the whole site instead of repeating it on every listing. Go to the site's editor, open the Settings tab, and choose Discount codes. Guests can then redeem that code on any listing that belongs to the site.

Site-wide codes show up on each member listing's Discount codes card with the site's name next to them. They're read-only there — edit, deactivate, or delete them from the site's Settings tab, and the change applies everywhere at once.

A code name can only be used once across a listing and the sites it belongs to. If a listing already has SUMMER20, you can't add a site-wide SUMMER20 that would cover it (and vice versa) — rename one of them, or delete the listing-level code and let the site-wide one take over.

Tips:

• Use memorable codes like WELCOME15, SPRING20, or REBOOK10
• Add discount codes to your House Manual, rebooking signs, and business cards so guests can use them when they return
• Haven's retargeting emails automatically send discount codes to past guests
• Use a stay window for seasonal offers (e.g. check-ins in August only) without limiting when guests can enter the code

Direct Booking Discount (Stacks on Top)

Separately from the layers above, Haven offers an account-wide Direct booking discount that rewards guests for booking on your Haven site instead of an OTA. Unlike the layered discounts, it stacks on top of everything else — it's applied last, after promotions, stay discounts, and any discount code. Set it once from Listings → gear icon → Property settings (or the Integrations tab), and override or disable it per property under Edit Listing → Pricing → Discounts.

See the Direct Booking Discount article for full details.

How Discounts Are Displayed

On the Calendar

• Promotion badges appear on nights within promotion date ranges
• Weekly/monthly discounts are NOT shown on the calendar (they apply to the stay, not individual nights)

In the Booking Summary

After a guest selects dates, they see:

• Night-level discounts: "Special offer applied to X nights" or "Early bird discount applied"
• Stay-level discounts: "Weekly discount applied (15%)"

Guests only see applied discounts, not potential ones.

Frequently Asked Questions

Can discounts stack?

The layered discounts do not stack with each other:

• Only ONE night-level discount can apply to each night
• Stay-level discounts only apply if NO nights have night-level discounts
• This prevents confusing "discounts on discounts"

The one exception is the Direct Booking Discount, which is intentionally additive — it stacks on top of whichever layered discount (and any discount code) applies, since it represents passing platform-fee savings back to guests who book direct.

Why didn't my weekly discount apply?

If any night in the stay has a promotion, early bird, or last minute discount, the weekly discount will not apply. This is by design - the night-level discount takes precedence.

Can I have both a promotion and weekly discount?

Not on the same stay. If even one night falls within a promotion period, the weekly discount is blocked. This ensures guests see clear, predictable pricing.

What if a guest books 7 nights and 3 are in a promotion?

• The 3 nights in the promotion get the promotion discount
• The other 4 nights get no discount
• The weekly discount does NOT apply (because some nights have night-level discounts)

How do I maximize bookings with discounts?

1. Use promotions strategically - Create promotions for slow periods to drive bookings
2. Set competitive weekly/monthly rates - These only apply when no promotions are active
3. Consider early bird for predictability - Reward guests who book ahead
4. Use last minute to fill gaps - Better to book at a discount than stay empty

What discount should I offer?

Discount Type	Suggested Range	Best For
Weekly	10-15%	Vacation properties
Monthly	20-30%	Properties near business centers
Early Bird	5-10%	High-demand properties
Last Minute	10-20%	Properties with variable demand
Promotions	10-25%	Seasonal or event-based sales

Related Articles

• Loyalty Points – Repeat-guest points redeemed at checkout as a separate host-funded discount (not a discount code)
• Direct Booking Discount – Account-wide "book direct and save" discount that stacks on top of these layers
• Your Service Fee (Keep the Margin) – The percentage you add and keep, calculated before these discounts apply
• Understanding Property Pricing
• Holiday Price Bumps
• Document Builder – Add discount codes to House Manuals, rebooking signs, and business cards