Experience
One mobile guide for the entire stay
Trip dates, check-in, Wi‑Fi, house rules, and local picks — all in one branded portal guests bookmark.
Digital guidebook
Digitalguidebookforvacationrentals
Haven’s guest-facing portal works on its own — no Haven booking website required. One link for arrival instructions, house norms, local tips, guest ID verification, rental agreements, and upsells. Auto-send it to Airbnb, Vrbo, and your PMS, and optionally capture emails into your CRM.
Use it on its own — no Haven booking website required. One branded portal for Airbnb, Vrbo, and direct guests: arrival details, door codes when you release them, house norms, local tips, guest ID verification, rental agreements, and upsells. Auto-send the link through your other booking channels and optionally capture emails into your CRM.
No credit card required
Try it live
Tap through a real Haven guest portal.
This is the same mobile guide your guests open after they book — landing on the Shop tab so you can see how Haven turns mid-stay upsells (late checkout, extra cleans, local goods) into recurring revenue.
Live preview of a finished Haven guest portal.
Guests should not have to search a message thread.
Check-in details, Wi-Fi, rules, and local tips are easy to miss when they are spread across messages, PDFs, and old binders. Haven puts the important details in one guide.
Details get buried
Guests miss key info when it lives in long messages or scattered PDFs.
Questions repeat
Hosts end up answering the same check-in, Wi-Fi, trash, parking, and thermostat questions.
Printed guides go stale
Binders and PDFs are useful, but they are easy to forget to update.
From scavenger hunt to scanned guidebook
Watch how scattered messages become one guest-facing link — editable when your property facts change.
The friction
Details get buried in the inbox
Wi‑Fi, check-in rules, trash day — all answered before, none of them easy to find again when arrival stress hits.
Host — GuestTuesday
What's the Wi‑Fi?
Trash day?
Lockbox code?
The details are there — but guests have to hunt for them.
What you can create
- Digital guidebook for phones
- Printable welcome book
- Check-in, Wi-Fi, and house rules
- Local recommendations and rebooking links
Sections snap into place. Guests never guess what's missing.
Build from your property facts — reorder, rename, and ship the same source to QR codes and printers.
Guide sections
Coastal Guesthouse
Sections load in scan order — not random FAQs.
One source of truth
When you revise Wi‑Fi or checkout, hosts and printers stay wired into the living guide URL.
Guidebook features
Everything you would normally paste across five channels — housed in one guidebook workspace.
How your guide goes live
- 1
Add property details
Enter check-in info, Wi-Fi, rules, amenities, instructions, and local tips. - 2
Build the guide
Organize the essentials into clear sections guests can scan quickly. - 3
Customize sections
Add, remove, rename, and reorder sections for your property. - 4
Share or print
Send the digital guide, export a printable welcome book, or use both.
Better than scattered messages or stale PDFs.
Haven keeps stay details organized, easy to update, and easy for guests to scan.
Long message threads
Fast for one-off answers, but guests have to search for details and hosts repeat themselves.
PDF house manuals
Useful for printing, but harder to update and awkward to use on a phone.
Old binders
Helpful inside the property, but easy to let go out of date.
Haven guidebooks
Haven guidebooks
A digital and printable guide with sections guests can scan before and during the stay.
Who it's built for
Hosts repeating the same answers
Put check-in, Wi-Fi, parking, trash, and house rules in one place.
Properties with extra instructions
Explain hot tubs, gates, fireplaces, appliances, shared spaces, or unusual layouts.
Hosts who want a better welcome book
Give guests a guide that works on their phone and can also be printed.
Hosts growing owned bookings
Use rebooking links to point guests back to your branded booking site.
Pair it with
Auto-generate curated neighborhood lists with the vacation rental local guide tool, and mirror the same details on paper through vacation rental welcome books & printable materials.
Related solutions
Frequently asked questions
No. The guidebook works on its own. Share it with guests booked on Airbnb, Vrbo, or through your PMS — including guest ID verification, rental agreements, Screen & Protect, and upsells — without publishing a Haven direct-booking site.
Yes. Haven can create printable welcome book and house manual layouts, so guests can use the guide on paper as well as on their phone.
Yes. You can add, remove, rename, and reorder sections to match your property.
No. Guests can open the digital guidebook from a link on their phone. No app download is required.
Yes. You can include restaurants, shops, activities, services, beaches, hikes, and other nearby recommendations.
Yes. You can update the guide when check-in details, rules, amenities, or recommendations change.
A strong guidebook usually includes check-in instructions, Wi-Fi, parking, house rules, appliance instructions, checkout steps, emergency contacts, local recommendations, and rebooking links.
Yes. A PDF can be useful for printing, but a digital guide is easier to update and easier for guests to use on their phone.
Next step
Guests deserve a branded portal, not fragmented PDFs.
Give them Haven’s trip hub plus printable exports when you need paper at the cabin.
