Trip hub
One place for the whole stay
Trip dates, property context, and what to do next — in a fast, mobile-first guest portal guests can bookmark.
A better experience for every guest
Onelink.Everythingguestsneedforthestay.
A mobile trip hub with property detail, trip context, messaging, and local picks — without a scavenger hunt through inboxes.
You share one link in your pre-arrival flow. Guests return to the same place all week.
No credit card required
The problem
A great stay should not feel like a pile of one-off messages
Guests often piece together check-in, Wi‑Fi, parking, and “what do we do today?” from email threads, partial OTA screens, and attachments. It works, but it does not feel premium—and it is not the same as a true hospitality guest app or guest portal you control. Haven gives guests a modern, centralized place after booking: property details, trip details, communication, and local recommendations in one trip hub, so the hospitality guest experience matches the stay you are trying to deliver.
See it in action
App-style trip hub, guest messaging, local guide, and printable touchpoints — cycle through the scenes or tap a step.
App
A branded guest app
Guests get a downloadable app with check-in details, WiFi, directions, and everything they need—all in your branding.
9:41
H
Beach House
Malibu, CA
Welcome, Sarah!
Your stay starts Mar 15
Check-in details
WiFi password
Directions
Open guest guide
What your guests get
- A modern guest portal for short-term rentals: property info, trip context, and booking details in one link.
- A hospitality guest app experience—fast on the phone guests already carry.
- Guest messaging, recommendations, and house-level detail without a scavenger hunt through inboxes.
- Digital rental agreements with typed-name e-signatures, signed PDFs, and an audit trail (IP, timestamp, version) saved to your dashboard.
- A more polished short-term rental guest experience that still feels personal to your property.
From text to trip hub in one tap
Guests get a clear notification, open your link once, and land in a structured hub — not another long email thread.
Guest phone
What's inside the trip hub
The pieces guests actually use before arrival, on check-in day, and when they want ideas mid-stay.
Guest app
A guest-facing experience that feels like a hospitality guest app, without requiring a separate store download for core use.
Trip dashboard
A single screen for the stay: what is booked, what is next, and where to go for the rest.
Property details
House norms, access expectations, and amenity context—structured so the right detail is easy to find.
Messaging and AI chat
A cleaner alternative to a long text chain: communication lives alongside the rest of the trip, with a grounded AI assistant that answers stay questions instantly (private details for booked guests only), grades its own replies, and hands off to you when a human is needed.
Local recommendations
Local picks and context in the same place as the booking—less “DM me for ideas,” more clarity on day one.
Booking details access
Guests can return to the details that matter—dates, party context, and stay rules—without re-opening old confirmations.
Digital rental agreements
Optional pre-arrival rental agreement with typed-name signature. We snapshot the markdown to PDF, capture IP and timestamp, and gate WiFi, check-in steps, smart-lock / keypad codes, directions, and host contact until the guest signs—turning the legal step into a natural part of the trip hub.
How the trip hub works
One stable link from confirmation through checkout — no new URL for every attachment.
- 1
Guest books
A reservation is confirmed through your connected flow—direct or through the channels you use today. - 2
Guest receives a link
You share a single link to the trip hub, so they are not searching for the right thread on arrival day. - 3
Guest opens the trip hub
From that link, they see the dashboard for their stay: dates, access context, and what matters next. - 4
Guest returns throughout the stay
They use the same place for property detail, questions, and local ideas—before check-in and after.
A trip hub for short-term stays—not a generic travel feed
Haven is built for the reality of a booked guest: the questions are specific, the timing matters, and the “Airbnb guest app” experience is not the same as your full story as a host. This is a guest experience platform and guest portal for short-term rentals, not a one-size-fits-all consumer app template.
A long email thread of instructions
It can work, but it is hard to search under stress, easy to miss one attachment, and it rarely feels like a product. A trip hub keeps the same information structured and in order.
Marketplace guest apps only
The Airbnb guest app and similar surfaces help inside the platform, but they are not a substitute for a host-owned walkthrough, local line-up, and direct relationship if you are building beyond a single channel.
A static packet alone
Print and PDFs still have a place, but they do not update easily and they are not where guests ask a quick follow-up. Haven pairs structured content with a living link guests can use on the go.
Who it's built for
Hosts who want fewer guest questions
You still care about the stay—you just do not want the same questions on repeat in five channels.
Hosts who want a more premium experience
The trip feels modern when the digital side matches: clear, fast, and composed—not improvised.
Hosts focused on repeat bookings
A stronger hospitality guest experience makes it easier for guests to remember you—and come back through your site.
Pair it with
Related solutions
Frequently asked questions
Guests get to it through a link you share in your normal pre-arrival flow. The goal is one stable destination to bookmark—not a new maze of URLs for each detail.
Guests open the trip hub from the link you share. They use it in the browser on the phone they already carry—no App Store download for the core trip experience.
You control the property-level story, recommendations, and the practical detail guests need pre-arrival and in-stay. The trip hub is meant to reflect your hosting standards, not a generic third-party page.
Messaging is part of the same guest journey as the property detail and trip context, so back-and-forth is not siloed away from the instructions guests are trying to follow.
Guests get fewer dead ends, clearer next steps, and a more “together” experience than scattered threads—especially for groups and arrival-day stress. The outcome is less confusion and a stay that feels more premium without adding a concierge line.
Yes. Each property can require a digital rental agreement that guests sign inside the trip hub before arrival. Haven captures the typed-name signature, IP address, browser, timestamp, and the agreement version, then snapshots the agreement text to a signed PDF you can download from the reservation. Optional access gating hides Wi-Fi and check-in details until the guest signs, so the legal step is part of the natural flow rather than another email.
Next step
Give every guest a trip hub that feels as considered as the stay.
Connect the link, bring property detail and local ideas into one place, and let guests return to the same experience all week.
