Product

Features for direct
booking hosts

Everything a direct-booking host needs, working together: a fast, on-brand site, an automated guest journey, house guides your guests actually read, and the day-to-day tools to run it all.

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In short

These features make up Haven: a branded direct booking website builder and guest experience platform. Together they cover your booking site, the guest journey, digital guidebooks, and day-to-day operations for vacation rental hosts and property managers.

Who it helps

Individual short-term rental hosts
Multi-property managers
Boutique inns and bed & breakfasts
Eco resorts and small lodges
Vacation rental brands
Independent hotels

All features

From your booking site to guest screening, smart locks, and taxes — explore each feature in depth.

Vacation rental website builder

Turn your Airbnb or PMS listing into a bookable website: property pages with photos, live availability and pricing, and Stripe checkout on your own domain. Free to build, 0% commission.

Guest Experience Platform

Give guests a single place to access everything they need before and during their stay.

AI Guest Chat with Built-in Observability

One AI assistant across your property sites, multi-unit site, and guidebooks — every reply graded, gaps explained, and one-click fixes that heal it across every property.

AI guest messaging for Airbnb, Vrbo and Booking.com

Your Haven AI answers the guests who booked on Airbnb, Vrbo and Booking.com, right in their booking thread, through the PMS you already use. It replies from your listing, your guidebook and what you have taught it, in the guest’s own language — and hands you anything that is yours to decide.

Advanced automations

Every automation in Haven runs on the same brain — your listings, your calendar, your guest records, what you’ve taught the AI. Set the rules once and every stay runs them: messages answered, check-in details sent, cleans dispatched, win-backs queued for your real open dates.

Digital guidebook

Haven’s guest-facing portal works on its own — no Haven booking website required. One link for arrival instructions, house norms, local tips, guest ID verification, rental agreements, and upsells. Auto-send it to Airbnb, Vrbo, and your PMS, and optionally capture emails into your CRM.

Hospitality local guide

Automatically draft restaurants, boutiques, hikes, errands, rainy-day outings, and other neighborhood vignettes keyed to each stay. This is narrowly focused recommendation automation—not the broader guest portal (see the dedicated digital guidebook feature for the full-trip hub).

AI email marketing for hospitality

Haven writes the emails itself — from your listings, your photos, your open dates and each guest’s stay history — and times every send to a real decision moment. You review, it sends, guests book direct again.

Guest Loyalty Points

Guests earn points on every direct booking at your properties and spend them as a discount on the next stay — automatically, on your branded checkout, with no OTA in the middle.

Hospitality pricing automation

Describe a pricing, availability, or rule change for a single property or your whole portfolio in plain language. Calendar AI drafts a structured proposal — scoped by location, distance, tags, bedroom count, season, or any combination — surfaces conflicts, and waits for your approval before anything ships to the branded booking site.

Hospitality welcome book & printables

Ship physical touchpoints—house manuals, tent cards, QR posters, counter signs, and branded collateral—synced to the same listing data powering your digital guidebook. This feature is about printable assets at the property, distinct from orchestrating stays inside the Haven guest portal alone.

Hospitality guest screening

Collect identity signals, automate fraud checks where supported, and gate high-value stays behind host approval before confirmations fire. Pair screening with trusted damage coverage up to $50,000 where eligible separate programs extend protection—ideal for Airbnb graduates testing bookings through your site.

Smart Locks & Automated Access Codes

Connect your smart lock provider and let Haven issue, share, and revoke a unique guest code for every reservation.

Native Upsells: Experiences & Add-ons

Sell retreats, chef dinners, rentals, late checkout, and provisioning around every stay — with real inventory, scheduling, quotes, and a fulfillment queue. Paid through your Stripe account, 0% Haven commission.

Guest Itinerary Planner & Upsell Shop

A day-by-day planner in your checkout: guests browse your experiences and add-ons, place them on the days of their trip, ask for a time, or let AI lay the stay out. You see the itinerary on the reservation. Returning guests are welcomed back with a gift.

Vacation Rental Task Management & Fulfiller Payouts

Turnover cleans and upsell jobs become tasks automatically. Offer them to your cleaner, chef, or driver by SMS, WhatsApp, or email — they reply Y to accept and DONE when finished, no app or login — and pay them through Stripe with one tap.

Multi-jurisdiction taxes & accounting

Configure state, county, city, and district lodging taxes per listing. Snapshotted onto every booking, itemized in Stripe, and aggregated for filing — clean books without spreadsheets, and you stay the merchant of record.

Haven AI Stay Search for Travelers

Search independently-run stays in plain language — place, dates (approximate is fine), who’s coming, what it has to have, the vibe — and get exact, close, and similar matches with real availability and real totals. Then book on the host’s own site with no guest service fee.

Free vacation rental listing — a free Haven site, found in AI search

Connect Airbnb or your PMS and every place gets its own free Haven site, listed in Haven’s AI guest search and indexed for Google and AI assistants. Guests send booking requests from it, Haven emails you each one, and a plan is only needed to accept.

One Click Ads

Pick a property, set a small daily budget, and Haven writes and runs the whole Google Search campaign — copy, keywords and targeting generated from your real listing and pointed at your own direct-booking site. You review every ad before a cent is spent.

AI blog autopilot for vacation rental websites

Haven researches your destination, picks the post a traveler would actually search for, writes it with real sources, and either drafts it for your review or publishes it for you — on a weekly, fortnightly, or monthly rhythm. Every post is grounded, capped, and canonicalized so your SEO gets stronger, not spammier.

AI social content studio for vacation rentals

Haven turns the photos, clips, reviews and story already on your listing into finished social content for Instagram and Facebook: single images, swipeable carousels, and vertical reels with narrated stories and soundtracks composed for the property. A storyboard you approve before anything is spent, post text written per platform — you download the files; nothing posts without you.

See how it fits your stack

Ready to see it on your properties? Compare plans, explore solutions by host type, or talk to the team.

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