Analytics & Session Replay

See exactly why guests book — or don’t

Session replay, a visits-to-booking conversion funnel, and traffic-source analytics — built right into your Haven booking site. Like Hotjar, but made for direct bookings and included in your plan.

See it in action

Illustrative example dashboard

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Site visits (30 days)
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Visit-to-booking rate
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Direct bookings from your own site

Conversion funnel

See the exact step where guests drop off

Your Performance dashboard tracks every visitor from landing to booking across a visits-to-booking funnel. Watch how far guests get — and where the calendar, pricing, or checkout is losing them — so you fix the step that actually costs you bookings.

Every stage shows count and conversion rate.

Visited site
4,820 · 100%
Viewed a property
2,940 · 61%
Opened the calendar
1,639 · 34%
Started checkout
627 · 13%
Booked
337 · 7%

Session replay

Watch the actual session, not just the numbers

If you already use Hotjar, this will feel familiar — except it’s built into your booking site and included, not a separate subscription. Haven records first-party replays of real visitor sessions, flags rage clicks and dead clicks, and marks JavaScript errors on the timeline.

Jump straight from a stalled funnel stage into the sessions behind it and see exactly what the guest saw.

Replaying session
Rage click · guest stuck at checkout
JS error marker

Traffic-source attribution

Know which channels actually convert

Every visit is attributed to its source — Google, social, repeat-guest email, QR codes, and more — with the conversion rate for each. Put your time and ad budget behind the channels that book, not just the ones that get clicks.

Pairs with One Click Ads to measure ChatGPT, Google, and Meta campaigns end to end.

Google (organic)
44% · 8.1% conv
Instagram
23% · 5.4% conv
Repeat guest email
19% · 14.2% conv
Direct / QR
14% · 9.7% conv

Guest AI chat observability

See how your guest AI is doing — and fix it in one click

The same Performance dashboard has a Chats view for your guest AI. Every reply on your property sites, group site, and guest portals is graded — answered, low confidence, or couldn’t answer — with the reason it struggled. Gaps are grouped into topic insights with the cited conversations, and a prefilled Add context fixes the gap for one site or every site you run.

Ask your chats questions in plain English, train the assistant by chatting with your own sites, and let insights re-run on their own — a self-healing loop, not a fire-and-forget chatbot. See the AI guest chat feature.

Chats · this week
1 couldn’t answer1 low confidence
Cedar LoftCheck-in timeAnswered
Harbor HouseEV chargingCouldn’t answer
Cedar LoftLate checkoutLow confidence
The CabinsPet policyAnswered
Why it struggled: Harbor House has no EV-charging details. Add context · all sites

Analytics most direct-booking tools don’t give you

Session replay, a conversion funnel, and traffic-source attribution — built into your branded booking site, included in your plan. Build your site free and see it on your own traffic.

Analytics & Session Replay

Frequently asked questions

Yes — the mental model is the same. Haven records first-party session replays of real visitors on your booking site and flags rage clicks, dead clicks, and JavaScript errors, alongside a visits-to-booking conversion funnel and traffic-source analytics. The difference is that it is built directly into your Haven booking site and included in your plan, rather than a separate subscription you bolt on.

It tracks visitors from landing on your site through viewing a property, opening the calendar, starting checkout, and booking — with the count and conversion rate at each stage, so you can see the exact step where guests drop off.

Yes. Every visit is attributed to its source — Google, social, repeat-guest email, direct, QR codes and more — each with its own conversion rate, so you can invest in the channels that produce bookings.

Replay is lightweight and first-party (your data, on your own site). It is designed to help you improve your booking experience — you see how visitors move through your pages so you can fix friction, not to profile individuals.

Yes. The Chats view in Analytics grades every guest-AI reply on your property sites, group site, and guest portals (answered, low confidence, or couldn’t answer) with the reason it struggled, groups gaps into topic insights with the cited conversations, and lets you add the missing context once for one site or all of them. You can also ask your chats questions in plain English and train the assistant by chatting with your own sites.

No. Analytics, the conversion funnel, and session replay are built into your Haven booking site — there is no separate script to install or subscription to manage. Build your site free and it starts collecting on your own traffic once you publish.