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One AI assistant across your property sites, multi-unit site, and guidebooks — every reply graded, gaps explained, and one-click fixes that heal it across every property.
Most guest chatbots are fire-and-forget: you paste in some blanket info, switch it on, and hope. You never learn which questions it fumbled, which properties it knows nothing about, or what guests actually ask before they book. Haven treats the guest AI as a full-cycle tool. It grounds every answer in the specific listing and the guest’s access level, grades its own replies, tells you exactly where it fell short and why, and gives you a one-click way to teach it — for one property or across every site you run. Then it keeps checking, so the assistant gets better every week without you digging through transcripts.
One generic instruction block can’t know that Unit B parks behind the building and the Loft has a crib. Haven scopes knowledge per site, per collection, or account-wide — and layers it automatically.
Without grading, a bad answer just disappears. Haven marks every reply as answered, low confidence, or couldn’t answer, and explains the gap in plain English.
Teach it once in Haven and choose the scope: this site, this multi-unit site, or all sites. The next guest, on any surface, gets the confident answer.
The assistant lives on your property sites, your multi-unit site, and every guidebook. It answers from the listing itself — amenities, rules, pricing, cancellation policy, local area — plus your FAQs and AI knowledge.
Anonymous visitors get public answers. Guests who open a gated guidebook after booking also get private stay details — door codes, Wi‑Fi, check-in specifics, and what they told you in guest forms.
Haven pairs each guest question with the assistant’s reply and grades it: answered, low confidence, or couldn’t answer — with a short reason and the context that would have fixed it.
Home → Performance → Chats groups flagged replies into topics (Parking, Check-in, EV charging…) with counts, cited conversations, and which properties they came from.
Click Add context: the dialog is prefilled with the suggested wording and the right scope. Save it to one site or all sites, public or private. It’s live for the next chat — no redeploy, no re-training.
Open any of your property sites, your multi-unit site, or a guidebook and ask what a guest would. Your own chats show up in the Chats tab, graded like every other — so you can see the reply, add the missing context (private or public, one property, a multi-unit site, or everywhere), and ask again.
Insights re-run on their own as new chats arrive. Ask “what couldn’t it answer this week?” in plain English and click straight into the cited chats. Escalations still land in your Messages inbox.
See the full cycle
Watch how one assistant answers on every surface, how Haven grades each reply and explains the gap, how you train it by talking to it, and how a single Add context heals it for one site or all of them.
The same AI chats on your property sites, multi-unit site, and guidebooks. Public visitors get public answers; door codes, Wi-Fi, and arrival details only unlock for guests with a booking.
A blanket prompt can’t know ten properties. Scoped knowledge, per-site grading, and all-sites fixes mean the assistant scales with your portfolio instead of breaking at property two.
Automate guest messaging without going blind. You see exactly what the assistant answered well, where it struggled, and why — and fix it in one click.
Room-type questions, late arrivals, and local recommendations answered instantly on your site, with private arrival details reserved for confirmed guests.
The assistant handles the pre-booking and during-stay questions; you handle the ones that need a human — with the full transcript already in your inbox.
Haven’s guest AI is a first-class, full-cycle tool. It detects where it isn’t satisfying guests, guides you to the exact context to add across any or all properties, and gives you complete insight into how your AI messaging performs — without digging through transcripts.
Every reply is paired with its question and graded. Low-confidence and unanswerable replies are flagged with a plain-English reason.
Insights group flagged replies into topics with counts, affected properties, and cited conversations — so you see the pattern in seconds.
Add context is prefilled with the suggested wording and scope. One save teaches the assistant on one site or every site you run.
The next guest’s reply is graded like every other. Insights re-run automatically, so a fixed gap disappears from the list on its own.
Talk to your own chats on any surface — site, multi-unit site, guidebook — see the answers, and feed them the right context: private or public, one property, a collection, or global.
Ask your chats in plain English — “what couldn’t it answer this week?” — and jump straight into the cited chats to act.
When a human is needed, the full transcript lands on your Messages thread and you’re emailed. Automation never means guests fall through.
Most chat tools give you a prompt box and a transcript list. Haven gives you a grounded assistant per property, a grading loop that tells you what to fix, and a knowledge system that scales across your whole portfolio.
One prompt for the whole account, no idea which property a guest means, no grading, no private stay details. You find out it was wrong when a guest tells you.
Templated messages inside a reservation thread — useful after booking, silent before it. They don’t answer the visitor deciding whether to book on your site tonight.
Helpful during the stay, but they know nothing about pricing, availability, or the rest of your portfolio, and they can’t report back on what they missed.
One assistant across sites and guidebooks, public/private aware, every reply graded, insights with evidence, one-click fixes across all properties, and hand-off to you when it matters.
Next step
One grounded assistant across every site you run, every reply graded, and one-click fixes that heal it across all your properties.