Haven Damage Protection Billing & Platform Terms

By enabling Haven Damage Protection, you agree to the following terms. These terms govern your use of the Damage Protection feature within the Haven platform and are separate from Truvi's provider terms.

1. Platform role

Haven makes available a screening and damage-protection workflow powered by Truvi. Haven is not the insurer, underwriter, claims administrator, or guarantor of any protection outcome. Coverage, exclusions, eligibility, and claims determinations are governed by Truvi's terms and processes.

2. Separate provider terms

Your use of Damage Protection is also subject to Truvi's Terms and Conditions. If there is any conflict between these Haven terms and Truvi's provider terms regarding coverage, eligibility, exclusions, or claims, Truvi's terms control for those provider matters.

3. Billing authorization

You authorize Haven to bill all applicable Damage Protection charges through your Haven subscription billing account and associated Stripe customer record.

4. Current pricing

As of the effective date of these terms, guest screenings are free and Damage Protection is billed at $8.00 per protected stay night. The fee is collected at checkout — either added to the guest's payment or deducted from your payout, depending on your settings — and is fully refunded if the booking is cancelled before check-in.

5. When charges apply

A screening charge applies when Haven successfully initiates a Truvi screening for an eligible booking. Completed-stay nightly charges apply only after checkout has passed for a screened, non-cancelled stay in accordance with Haven's billing logic.

6. No refund for provider usage already incurred

Once a screening request has been successfully initiated or usage has otherwise been incurred, related charges are non-refundable except where required by law or expressly approved by Haven in writing.

7. No guarantee of protection or claim payment

Enabling Damage Protection does not guarantee that any booking will be approved, that any damage will be covered, or that any claim will be paid. Claim outcomes depend on Truvi's eligibility rules, documentation requirements, exclusions, and review process.

8. Host responsibilities

You are responsible for the accuracy of booking information submitted through Haven, for complying with all applicable laws, and for providing any records, photos, invoices, or other documentation required by Truvi or Haven in connection with screening or claims.

9. Feature availability

Haven may modify, suspend, or discontinue Damage Protection, or your access to it, if required by provider changes, billing failures, legal requirements, misuse, fraud risk, or operational needs.

10. Limitation of liability

To the fullest extent permitted by law, Haven will not be liable for denied claims, reduced coverage, provider decisions, screening outcomes, guest conduct, indirect or consequential damages, or losses arising from the unavailability of the provider service. Haven's aggregate liability arising out of Damage Protection will not exceed the amount of Damage Protection fees paid by you to Haven during the six months preceding the event giving rise to the claim.

11. Electronic acceptance

You agree that checking the acceptance box or clicking the acceptance button constitutes your electronic signature and that Haven may store the acceptance date, time, version, and related audit information for compliance purposes.

12. Updates

Haven may update these terms from time to time. Continued use after notice of updated terms, or re-acceptance when prompted, constitutes acceptance of the updated version.

Contact information

For questions about these terms, contact hello@bookwithhaven.com.

These terms are in addition to the Book With Haven LLC Terms of Service.