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Haven gives you a built-in guest CRM and intelligent remarketing — so the guests who already loved the stay come back directly, instead of restarting on Airbnb, Vrbo, or Google.
It captures every guest — even the ones who first booked through Airbnb or Vrbo — then reaches out at the right moment with offers they actually want.
The problem
Yet most operators have no way to find, remember, or reach the guests who already loved the stay — so every booking starts over at full acquisition cost.
Airbnb and Vrbo keep the contact details, so you cannot reach the people who already loved the stay.
No guest list, no follow-up, no easy way back — so past guests start their next search from scratch.
Blasting every guest the same offer at the wrong time is the fastest way to get ignored or unsubscribed.
Direct bookings, CSV imports, invited co-guests, and a connected PMS all flow into a single CRM — including the real emails of guests who first booked on Airbnb or Vrbo.
Haven watches for open dates to fill, price drops below a guest’s last stay, seasonal windows, and one-year anniversaries — then matches the right past guest to each.
Personalized messages with one-time returning-guest codes that auto-apply at checkout — and engagement-aware caps so quiet guests are never spammed.
Share your local guide with guests on any platform to improve their stay — and capture their email and their co-guests’ in the process.
Built-in guest CRM
Haven keeps every past guest in one place — including the guests who first found you on Airbnb or Vrbo — then reaches out only when there is a real reason to: open dates to fill, a price drop, a returning season, or a one-year anniversary.
Haven builds a guest CRM from your direct bookings, your connected PMS, CSV imports, and invited co-guests — including the real emails of guests who first booked on Airbnb or Vrbo.
Sarah M.
+2 co-guests captured
James K.
Booked direct on Haven
Emily R.
Synced from your PMS
Open nights a few weeks out trigger an offer to the past guests most likely to take them.
A save-the-date right after checkout and an anniversary nudge before their dates come around again.
When your rate dips below what a guest paid last time, Haven lets them know it is a good moment to rebook.
One-time discount codes that apply automatically at checkout — no coupons to manage.
Invited guests and travel companions get added to your CRM too, so your list grows with every trip.
Engagement-aware frequency caps mean disengaged guests are left alone. Offers, never spam.
Local guide
Share your branded local guide with guests on any platform to improve their stay — and capture their email and their co-guests' in the process, so even an Airbnb booking grows your direct guest list.
Use Haven guidebooks alone on Airbnb, Vrbo, and PMS stays — guest ID verification, rental agreements, upsells, and Screen & Protect included. No Haven booking website required.
Booked through Airbnb or Vrbo? Send your Haven guide link by message — or, with a connected PMS, let it attach automatically.
When guests open the guide, you can optionally capture their email and their co-guests’ — turning a single booking into several CRM contacts.
Next step
Build a guest CRM, capture every booking — including your Airbnb and Vrbo guests — and let Haven bring them back directly with offers they actually want.
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