How does guest screening fit into branded booking?

Guest screening can be added to eligible bookings through your site so hosts have more information before confirming a stay.

Does Haven provide protection for bookings through your site?

Haven integrates damage protection powered by Truvi for eligible bookings through your site. Coverage, eligibility, exclusions, claims, and reimbursement decisions are governed by Truvi's terms.

No. Haven is not an insurer or guarantor. Damage protection is powered by Truvi and subject to Truvi's terms and processes.

Is this useful for single-property operators?

Yes. Screening and protection can be useful for single-property operators, multi-property portfolios, property managers, inns, campgrounds, and boutique stays that accept bookings through your site.

Can I still use my existing channels?

Yes. Haven works alongside Airbnb, Vrbo, and other channels. Screening and protection are designed for your booking flow.

Does this replace marketplace protections?

No. This does not replace or change protections offered by Airbnb, Vrbo, or other channels. It gives you a protection option for eligible bookings through your site through Haven.

Do guests have to complete screening?

If screening is enabled for a booking, guests may need to complete the required verification step as part of the booking flow.

How do I learn what is included?

Review the protection terms for details on eligibility, limits, exclusions, claims, and reimbursement decisions.

Guest screening and protection

Acceptbookingsthroughyoursitewithmoreconfidence.

Add guest screening and Truvi-powered damage protection to eligible bookings through your site.

Haven helps operators reduce unknowns, review guest screening results, and add protection to direct stays — without replacing Airbnb, Vrbo, Booking.com, or your existing workflow.

Talk to us

Screening

Guest screening built into direct booking

Screening can run as part of the direct booking flow, helping hosts review identity and risk signals before confirming the stay.

Guest bookingNew request

Name

Sarah Mitchell

s.mitchell@email.com

Phone

+1 (415) 555-0192

SCREENING IN PROGRESS

Identity verification

Risk signal review

Verification checks

Screening summary

Part of the direct booking flow — review before you confirm

What you get

Screen branded booking guests

Add guest screening to eligible branded booking requests and review the result before confirming the stay.

Add damage protection

Use damage protection powered by Truvi for eligible bookings through your site, subject to Truvi's terms.

Build your direct channel with less uncertainty

Give yourself more information and a protection layer as you accept bookings outside Airbnb and Vrbo.

Keep your existing channels

Use screening for bookings through your site while keeping your OTA workflow in place.

How screening and protection work

1
Enable screening
Turn on screening for eligible bookings through your site in your property settings.
2
Guest completes verification
Guests complete the required screening step during the booking flow.
3
Review the result
See the screening result and decide how to handle the booking request.
4
Protection applies where eligible
Eligible bookings through your site can include damage protection powered by Truvi, subject to Truvi's terms.
5
Manage from Haven
Review screening status, booking details, and protection information from your dashboard.
6
Keep other channels running
Screening applies to bookings through your site. Your Airbnb, Vrbo, and existing channel workflow can stay in place.

Why this matters for bookings through your site

Bookings through your site give you more control, but they also make trust and safety more important. Screening and protection give operators more confidence when accepting reservations directly.

Screening reduces unknowns

Guest screening gives operators more information before confirming a direct stay.

Protection adds a safety layer

Truvi-powered damage protection can help support eligible direct bookings if something goes wrong.

Branded booking still works alongside OTAs

Haven adds a branded booking platform. It does not require you to stop using Airbnb, Vrbo, or your existing tools.

Haven is not an insurer or guarantor. Damage protection is powered by Truvi. Coverage, eligibility, exclusions, claims, and reimbursement decisions are governed by Truvi's terms and processes. Review full details in the Haven Protection Terms.

View protection terms

Frequently Asked Questions

How does guest screening fit into branded booking?: Guest screening can be added to eligible bookings through your site so hosts have more information before confirming a stay.
Does Haven provide protection for bookings through your site?: Haven integrates damage protection powered by Truvi for eligible bookings through your site. Coverage, eligibility, exclusions, claims, and reimbursement decisions are governed by Truvi's terms.
Is Haven an insurer?: No. Haven is not an insurer or guarantor. Damage protection is powered by Truvi and subject to Truvi's terms and processes.
Is this useful for single-property operators?: Yes. Screening and protection can be useful for single-property operators, multi-property portfolios, property managers, inns, campgrounds, and boutique stays that accept bookings through your site.
Can I still use my existing channels?: Yes. Haven works alongside Airbnb, Vrbo, and other channels. Screening and protection are designed for your booking flow.
Does this replace marketplace protections?: No. This does not replace or change protections offered by Airbnb, Vrbo, or other channels. It gives you a protection option for eligible bookings through your site through Haven.
Do guests have to complete screening?: If screening is enabled for a booking, guests may need to complete the required verification step as part of the booking flow.
How do I learn what is included?: Review the protection terms for details on eligibility, limits, exclusions, claims, and reimbursement decisions.

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Next step

Add more confidence to bookings through your site.

Use guest screening and Truvi-powered damage protection to support eligible direct stays.

Book a demo

What you get

Screen branded booking guests

Add guest screening to eligible branded booking requests and review the result before confirming the stay.

Add damage protection

Use damage protection powered by Truvi for eligible bookings through your site, subject to Truvi's terms.

Build your direct channel with less uncertainty

Give yourself more information and a protection layer as you accept bookings outside Airbnb and Vrbo.

Keep your existing channels

Use screening for bookings through your site while keeping your OTA workflow in place.

How screening and protection work

Enable screening

Turn on screening for eligible bookings through your site in your property settings.

Guest completes verification

Guests complete the required screening step during the booking flow.

Review the result

See the screening result and decide how to handle the booking request.

Protection applies where eligible

Eligible bookings through your site can include damage protection powered by Truvi, subject to Truvi's terms.

Manage from Haven

Review screening status, booking details, and protection information from your dashboard.

Keep other channels running

Screening applies to bookings through your site. Your Airbnb, Vrbo, and existing channel workflow can stay in place.