Checkout
Screening lives in the direct booking flow
Guests complete verification where supported while booking your Haven property page — not as a loose email thread afterward.
Hospitality guest screening
Vacationrentalguestscreening
Collect identity signals, automate fraud checks where supported, and gate high-value stays behind host approval before confirmations fire. Pair screening with trusted damage coverage up to $50,000 where eligible separate programs extend protection—ideal for Airbnb graduates testing bookings through your site.
Verification and risk signals where supported — then you make the host decision. Works alongside Airbnb, Vrbo, and the channels you already use.
Eligibility and settings apply — screening does not replace your judgment or marketplace policies.
Why hosts use screening
Bookings through your site need a clear trust process.
When guests book outside Airbnb or Vrbo, hosts may want more information before confirming the stay. Screening adds another review step to eligible bookings through your site.
Bookings through your site can feel less familiar
Hosts may not have the same platform context they get from OTA bookings.
Manual review takes time
Checking every booking request by hand can slow down your workflow.
Hosts need a consistent process
Screening helps create a repeatable step for reviewing eligible bookings through your site.
From verification to host decision
The same multi-step story we use on our screening solution page — built for direct bookings, with optional damage protection up to $50,000 where eligible programs apply.
Screening
Guest screening built into direct booking
Screening can run as part of the direct booking flow, helping hosts review identity and risk signals before confirming the stay.
Guest bookingNew request
Name
Sarah Mitchell
Email
s.mitchell@email.com
Phone
+1 (415) 555-0192
SCREENING IN PROGRESS
Identity verification
Risk signal review
Verification checks
Screening summary
Part of the direct booking flow — review before you confirm
One pipeline: request → verify → result → your call
Each eligible direct booking moves through the same review-shaped rhythm — so you are not reinventing the process every time.
Direct booking queue
Screening-ready requests
1
Booking request
Jun 14–18 · 2 guests · direct channel
2
Guest verification
ID check · selfie match · contact signals
3
Screening result
Low risk · Ready for your review
4
Your decision
Confirm, decline, or follow up — host choice
Same rhythm for every eligible direct booking — you stay in control at the end.
Host decision
Guest screening overview
- Guest screening for bookings through your site
- Identity verification
- Risk signal review
- Host-controlled booking decisions
What guest screening helps with
Verify guest information
Add identity verification where supported as part of the branded booking flow.
Review risk signals
See screening results that help you evaluate an eligible booking request.
Make the final decision
Use the screening result as one input before confirming, declining, or reviewing the booking.
Support owned booking growth
Add a trust layer as you accept more bookings outside Airbnb and Vrbo.
How guest screening works
Enable screening once — then each eligible direct booking follows the same steps.
- 1
Enable screening
Turn on guest screening for eligible bookings through your site. - 2
Guest completes verification
The guest completes the required screening step during the booking flow. - 3
Screening result returns
Haven shows the screening status or result when it is available. - 4
Host reviews the booking
Use the result, booking details, and your own policies to decide what happens next. - 5
Confirm or follow up
Approve, decline, or request more information based on your process.
Screening and protection are different.
Guest screening helps hosts evaluate eligible bookings before confirming a stay. Eligible stays may separately include third-party damage protection up to $50,000 subject to eligibility, exclusions, carrier terms, and claims review.
Guest screening
Helps hosts review identity and risk signals before confirming eligible bookings through your site.
Damage protection
Where available on eligible bookings, structured protection may cover qualified damage claims up to $50,000—governed by the protection program terms, not Haven as insurer.
Why screening matters for bookings through your site
Bookings through your site give hosts more control, but they also require a clear trust process. Screening helps hosts review eligible bookings before the stay is confirmed.
More information
Screening gives hosts another data point before making a booking decision.
More consistent review
Use the same screening step across eligible bookings through your site.
More confidence
Accept bookings through your site with a clearer process in place.
Built for
Hosts growing owned bookings
Add a screening step before confirming stays booked through your site.
Single-property hosts
Use screening when you want more confidence accepting guests who book through your site.
Property managers
Create a more consistent review step across multiple properties.
Boutique stays and multi-unit properties
Use screening as part of a booking workflow for rooms, cabins, sites, or units.
Explore next
Frequently asked questions
Guest screening is a review step for eligible bookings through your site that can include identity verification and risk signal review where supported.
No. Screening does not eliminate risk or guarantee guest behavior. It gives hosts more information to review before confirming an eligible branded booking.
No. Screening depends on your settings, eligibility, and supported booking flow.
Guest screening through Haven is designed for eligible bookings through your site. It does not replace screening, policies, or protections offered by Airbnb, Vrbo, or other channels.
The host makes the final decision based on the screening result, booking details, house rules, and their own policies.
No. Haven is not an insurer or guarantor. When damage protection is available, claims and payouts are administered by an independent protection program subject to its own eligibility and terms.
If screening is enabled and the booking is eligible, guests may need to complete the required verification step as part of the booking flow.
Yes. Screening can help property managers create a consistent review step for eligible bookings through your site across multiple properties.
Damage protection, where offered, may apply to eligible bookings through your site subject to eligibility, exclusions, verification, carrier review, claim windows, and the protection program's stated limits (for example up to $50,000 where available). Coverage, outcomes, and reimbursements follow the administering program—not Haven acting as insurer or guarantor.
Haven is not an insurer or guarantor. Screening and optional protection flows may involve third-party service providers subject to eligibility, coverage limits, exclusions, and applicable terms.
Next step
Add a clearer review step to bookings through your site.
Use guest screening to review eligible branded booking guests before confirming the stay.
