Loading...
Verify identity, evaluate guest risk, and back direct bookings with damage protection—without losing the simplicity of your own booking flow.
Hosts who move beyond OTA-only listings often worry about who is actually booking. Marketplaces front-load identity, payment, and trust signals; on your own site, those steps are easy to skip and hard to add piecemeal. Vacation rental guest screening, identity verification, and short-term rental damage protection should not require stitching together a background check vendor, an insurer, and your booking flow on your own. Haven brings screening, risk scoring, and Truvi-backed damage protection into your direct booking experience so the path from quote to confirmation is guarded—without sending guests through an obvious extra checkpoint that hurts conversion.
Turn on guest screening per property and pick your risk tolerance—whether screening is required for every direct booking or only above a certain stay value or length.
Identity verification is built into the booking flow on your Haven site. Guests complete it in under two minutes, in the same path they were already taking, without leaving for a third-party page.
Haven evaluates each booking using multiple data points and returns a clear score. Set thresholds for automatic approval or route higher-risk bookings to manual review before you confirm.
Confirmed direct bookings that pass screening are backed by damage protection powered by Truvi. Coverage, exclusions, and claims are governed by Truvi’s terms.
When something happens, file a damage claim from the same place you manage reservations. Screening results, booking detail, and claim status stay tied to the stay.
Screening applies to direct bookings on Haven. Your Airbnb, Vrbo, and PMS workflows continue under each platform’s own trust and safety policies—calendar sync via iCal keeps availability aligned.
Built-in ID verification at checkout so the guest who books is the guest who shows up—no separate vendor flow you have to maintain.
A clear score per booking based on multiple data points, so you can compare apples to apples instead of judging on a hunch.
Set the score range that confirms automatically and the range that routes to manual review—so low-risk bookings are not slowed down.
Higher-risk bookings surface for a human decision with the context you need: stay dates, party size, score, and verification status.
Up to $50,000 of coverage per incident on screened direct bookings. Haven facilitates the experience; Truvi underwrites and adjudicates.
File a claim from the same booking record—no scavenger hunt across email, OTA messages, and a separate insurance portal.
Different homes have different exposure. Tune screening requirements and risk tolerance per property without rewriting your whole policy.
Screening and protection apply only to your direct Haven bookings. Marketplace bookings stay under their own trust frameworks—nothing in your existing channel mix breaks.
Stepping off OTA-only and worried about losing the trust signals that come with marketplace checkout? Screening closes that gap on day one.
You do not need to be a 200-unit operator to want identity verification and damage protection on the bookings you take direct.
Properties where the downside of one bad stay is significant—screening keeps the bar high without adding manual back-and-forth for every booking.
Building a real direct channel means owning the risk decisions too. This gives you tools to do that without a custom integration project.
Haven sits between “hope for the best” and a full enterprise trust stack. You get short-term rental guest screening, risk scoring, and Truvi-backed damage protection wired into the booking flow you already run.
Airbnb and Vrbo handle ID and protection inside their walls. The moment a guest books direct, that net is gone unless you bring your own. Haven is that net for the direct stays you take.
A blanket deposit can deter the wrong booking, but it also adds friction for the right ones and rarely matches actual incident value. Screening plus damage protection is more targeted and easier to act on after the fact.
Third-party screening vendors exist, but bolting them onto your booking flow, your calendar, and your messaging is a project. Haven keeps screening, the booking, and the claim path in one system.
Next step
Add identity verification, risk scoring, and Truvi-backed damage protection to your direct booking flow—then keep your OTA channels exactly as they are.