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Guests earn points on every direct booking at your properties and spend them as a discount on the next stay — automatically, on your branded checkout, with no OTA in the middle.
Hotels run loyalty programs because points give travelers a reason to come back to the same brand. Independent hosts usually have a CRM and a discount code, but nothing that accumulates from stay to stay the way a hotel membership does. Haven adds a per-host points balance — earned on your direct bookings, spendable only with you — so “book with us again” is a number sitting in the guest’s trips dashboard, not a hope.
Genius, Expedia Rewards, and Airbnb’s saved lists pull the next stay back onto a marketplace. A host-owned points balance is the direct-booking answer.
A one-time code is useful once. Points from this stay become the reason to book the next one.
Spreadsheets and “stay 5, get $50” texts fall apart across a portfolio. Haven tracks earn, pending, and redeem per guest automatically.
Open Grow your brand → Loyalty Points and flip the switch. Set how many points guests earn per dollar, how many points equal $1 off, and a max redemption percent. Defaults are 5 pts / $1, 100 pts = $1, capped at 50% of the stay.
When a guest books through your Haven site, points grant as pending and vest after checkout. Partner and OTA-synced stays do not earn — this is a reason to book direct.
Signed-in guests see Your rewards on /trips: per-host balances, dollar value, pending points, and a Book again link back to your site.
On the next booking, available points apply automatically as a Loyalty reward line — a pre-tax discount you fund, like a code. Guests can remove them if they want to save the balance.
The host tab shows points issued, pending, redeemed, dollar discount applied, guests with a balance, and the recent ledger. Turn the program off anytime; existing balances stay visible but cannot be spent until you turn it back on.
Beach houses, cabins, ski rentals, and any stay people repeat. Points make the next booking the default instead of a fresh OTA search.
One program across the portfolio, so a guest who loved unit A has a reason to try unit B.
Only direct Haven bookings earn. Combined with the guest CRM and Smart offers, points are the in-checkout reason to skip the marketplace next time.
Keep promotions and codes. Loyalty is a separate checkout discount with its own ledger, stats, and guest-facing balance.
Chain hotels fund loyalty because the brand captures the next stay. Haven gives independent hosts the same loop without turning Haven into the brand guests are loyal to.
Genius, Expedia Rewards, and similar programs pay the traveler to book the platform again. Your points pay them to book you again.
Manual “stay 5, get one free” tracking does not vest, reverse on cancel, or auto-apply at checkout. Haven’s ledger does.
Useful for a campaign. Loyalty points accumulate from every direct stay and show up as a balance the guest already owns.
Next step
Turn on loyalty points, set the rates you can live with, and let checkout apply the discount the next time they book direct.
© 2026 Book With Haven, LLC.