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This page is for accounts on Stripe Express. Hosts who connect Stripe now get a Stripe Full account, which Stripe pays out itself — see Direct payments below.
On Stripe Express, Haven uses a scheduled payout model: when a guest pays, the money lands in your Stripe Connect balance right away, but Haven controls when it moves to your linked bank account. This mirrors the industry-standard guest-protection schedule (similar to Airbnb) — funds stay in Stripe until the stay is underway, so cancellations and refunds can be handled without anyone coming up short.
Haven does not support Stripe Global Payouts and does not pay upsells to a different bank than the stay.
An owner can connect more than one Stripe account on the Payouts tab, in the Your other Stripe accounts card, and choose which one each property pays into on the Who each property pays card. A property's stays and upsells still pay into one account. Teammates on a Manager seat and clients still connect Stripe under their own Haven login.
A Manager who should be paid connects their own Stripe from Payouts → Your own payout account. When each owner should be paid into their own Stripe, a Haven partner adds them as a client (Settings → Clients → Add a client). A host who is not a partner uses Set up owners on Payouts, then invites owners on the Owners tab: the property stays in their account. The owner signs in to their client portal, and the owner connects Stripe on their own client-portal login and manages that Haven account. The partner's seats cannot connect or change the client's Stripe, and cannot close the account. From the host dashboard, the managing host opens that account from the account menu at the upper left, at the top of the left sidebar, and then has that client's listings, calendar, sites, and marketing. In both accounts, those listings can sit on a multi-unit site and in marketing: a multi-unit site in the client's account, and a portfolio multi-unit site in the partner's account.
Hosts on Stripe Full take guest payments straight into their own Stripe account. That is every host who connects Stripe now (the Payouts tab names the account Stripe Full), and hosts who upgraded from Stripe Express (the Payouts tab shows You're on Stripe Full). The scheduled-payout model on this page does not apply to their new bookings:
Hosts on Stripe Express can stay there. Upgrading is optional: choose Upgrade on the Upgrade to Stripe Full card on the Payouts tab whenever you like. If the card isn't there (for example, your account receives guest payments for another owner's properties), contact Haven support to switch.
Open Host Dashboard → Payouts → Payouts pill (the first sub-tab). Once Stripe is connected and verified, the Payouts section at the top lists every payout you're owed or were paid in the last 90 days. Each one shows its date, amount, the reservations it covers, and a colored status badge:
| Badge | What it means |
|---|---|
| On the way to Stripe | The guest paid; Stripe is still settling the funds into your Stripe balance (usually 1–2 business days) |
| In Stripe account | The funds are available in your Stripe balance, waiting for the payout's release date |
| Payout on the way | Haven sent the payout to your bank; Stripe shows the expected arrival date |
| In your bank | Stripe confirmed the deposit landed in your bank account |
| Under review | Haven is checking this payout before it's sent. Nothing is needed from you |
| Needs attention | The payout should have gone out and hasn't — usually funds still settling or a bank / verification issue |
Click Details on any payout to open a side panel with:
Below the payouts list, the Stripe balance card shows Available (settled funds Haven can pay out from) and Pending (still clearing through Stripe).
When a guest pays, their payment arrives in your Stripe account labeled as coming from Haven, without the guest's name. That's the booking money reaching your Stripe balance — not a bank payout. To match it, open Details on the payout: it lists the reservation, guest, and amount.
There are two separate steps — don't confuse them:
| Step | What happens | Typical timing |
|---|---|---|
| 1. Connect balance | Guest pays → Stripe transfers your share to your Stripe Connect balance | Immediate transfer; may show as Pending for 1–2 business days before Available |
| 2. Bank deposit | Haven initiates a payout from your Connect balance to your bank | 24 hours after the guest's check-in date (default for standard bookings) |
After Haven initiates a bank payout, Stripe usually deposits it to your linked account in 1–2 additional business days.
Every confirmed direct booking gets a scheduled release at check-in + 24 hours — including your very first payout; new accounts are not made to wait longer. Haven checks for eligible releases every 15 minutes and batches them — you receive one lump payout per release cycle covering all bookings that share the same release window, not one separate bank transfer per reservation.
When a booking is cancelled:
When you issue a refund on a paid booking (without cancelling):
If you capture all or part of a security deposit after checkout, that amount is scheduled for release as soon as Stripe marks it available on your Connect balance (typically 1–2 business days after capture). It appears in the Payouts list with today's date until it pays out, marked Deposit claim in its details. Deposit payouts are separate from the booking payout and are not cancelled if the booking itself is later refunded — only the booking row is affected.
If a listing pays out to a teammate and a guest redeemed loyalty points on the stay, the account owner's card is charged the redeemed amount and it is transferred to the teammate's Stripe balance. That top-up follows the booking's own schedule (check-in + 24 hours) and shows in that payout's Details as a Loyalty top-up line, so the teammate's deposit equals the full undiscounted price. A full-refund cancellation reverses the top-up along with the booking payout.
When a listing pays an owner or teammate, the managing host can keep some of what the guest paid: the Management fee, Your service fee and any custom fee switched to Paid to: You on that listing's Calendar → Pricing tab, plus their cut of upsells from the Upsells page. The guest still pays once. Those amounts are held back from the owner's payout and transferred to the host's own Stripe account about a week after the guest pays — Haven keeps none of them.
Scheduled payout amounts are gross — the booking total Haven will request from Stripe for that release date, before Stripe's card processing fee.
Stripe deducts its processing fee (~2.9% + $0.30 per booking for US cards; more for cards issued outside the US, and for Stripe accounts outside the US or settling outside USD — see International cards and non-US payouts) from your Connect balance separately. The amount on each payout in the Payouts list is the reservations total; your bank deposit will be slightly lower after Stripe's fee. Once a payout is sent, its Details show the exact amount that went to your bank. You can see the exact fee per charge in your Stripe Express dashboard.
If you use guest-paid Screen & Protect, Haven's application fee is already excluded from the scheduled amount — only your net share of the booking is scheduled.
The hold gives Haven a window to process cancellations and refunds while the money is still on your Stripe balance, before it is sent to your bank. Once the guest has checked in and the 24-hour window passes, the stay is treated as underway and the payout is eligible for release.
Stripe connected accounts are on manual payout schedule — Stripe will not auto-pay your bank on its own. Haven's release process is the only thing that triggers bank deposits for booking revenue.
Most delays fall into one of these buckets:
If a payout stays in Needs attention for more than a few hours after its release date, open your Stripe dashboard from the Payouts tab and confirm your bank account is verified. Contact Haven support if the issue persists.
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