OwnerRez Integration

Haven connects directly to OwnerRez to import the properties you choose, keep supported property and calendar data aligned, mirror reservations and blocks, and add confirmed Haven direct bookings to OwnerRez.

For exact field directions, fee rules, polling behavior, and webhook handling, see OwnerRez Sync and Webhook Reference.

Watch the connection walkthrough below, then follow the written steps if you prefer text.

Before You Start: Photos and Listing Content Require an OwnerRez Add-On

Haven reads your photos, descriptions, and amenities from OwnerRez's Listing Content API, which OwnerRez only exposes when your account has the WordPress Plugin + Integrated Websites add-on enabled.

• With the add-on: Haven imports your full listing — photos, descriptions, amenities, Wi-Fi, room details, and more.
• Without the add-on: Haven still imports your core property details (title, address, rooms, bed/bath counts, max guests, check-in/out times, pricing, fees, reservations, and availability). Photos, descriptions, and amenities can stay in sync from your Airbnb listings instead — no OwnerRez upgrade required. You can also add that content in Haven yourself.

The WordPress Plugin + Integrated Websites add-on is a paid OwnerRez premium feature, billed per property on a sliding scale (starting at $10/month for the first property). Enable it under your OwnerRez account's Premium Features settings (OwnerRez support can turn it on if you don't see it), then reconnect or wait for the next sync and your photos and content will import automatically. See OwnerRez's Integrated Websites overview for details.

Setting Up the Integration

Step 1: Open the Integrations Tab

Go to Host Dashboard → Integrations, find OwnerRez, and select Connect OwnerRez.

Step 2: Authorize Haven with OAuth

Haven redirects you to OwnerRez to sign in and approve access. This is an OAuth connection: you do not enter an API key, copy your OwnerRez password into Haven, configure an iCal link, or create a webhook manually.

Haven requests OwnerRez's Full read and write scope. This allows Haven to:

• Read supported properties, listing content, pricing rules, reservations, blocks, and guest details
• Find or create an OwnerRez guest for a Haven direct booking
• Create the corresponding OwnerRez booking

If you approve read-only access, inbound sync can continue, but Haven cannot create guests or bookings in OwnerRez. Direct-booking push requires full write access.

Step 3: Choose Properties to Import

After OwnerRez returns you to Haven, use Your OwnerRez properties to choose what to bring in:

1. Use Filter listings to search by name or address.
2. Select the properties you want, or choose Select all.
3. Select Import selected (N).

OwnerRez properties are imported as new Haven properties. This flow does not ask you to map an OwnerRez property onto an existing Haven property.

If the import adds billable properties beyond your plan's included limit, Haven shows the property-charge confirmation before starting.

Step 4: Review the Import

Imports run in the background. The property list can show Importing, Syncing, Not imported, Import failed, Archived, Stopped syncing, or Removed from OwnerRez.

When the import finishes:

1. Go to Sites → Single Property and open the property.
2. Review its Edit Listing sections.
3. Open Calendar and verify daily prices, stay rules, reservations, and blocks.

Do not disconnect OwnerRez while an import is running. You can leave the page and return later.

Connect During Onboarding

You can connect OwnerRez from the onboarding integrations step. After authorization, choose:

• Sync everything → Connect all to import every current OwnerRez property and automatically import new ones later.
• Pick which to import → Choose listings to select current properties yourself and keep future imports manual.

Selected properties import in the background while you continue onboarding. The ongoing sync behavior is the same whether you connect during onboarding or from the Integrations tab.

What Syncs from OwnerRez

Property Details and Listing Content

When OwnerRez supplies a supported value, Haven can import:

• Property identity and capacity — title, maximum guests, bedrooms, bathrooms, and closely matched property types
• Rooms and beds — OwnerRez room names and per-room bed counts populate Where you'll sleep as "N beds" (OwnerRez does not send bed types). See Sleeping Arrangements
• Location — address, coordinates, and time zone
• Arrival details — check-in and check-out times
• Pet policy — whether pets are allowed
• Public content — main description, about the space, guest access, neighborhood, getting around, other notes, and during-stay information
• Amenities and Wi-Fi — recognized amenities, network name, and password
• Photos — OwnerRez order and captions, downloaded into Haven's image storage
• Currency — adopted during the initial import

Photos, descriptions, amenities, Wi-Fi, and room details come from OwnerRez's Listing Content API, which requires the WordPress Plugin + Integrated Websites add-on on your OwnerRez account (see Before You Start above). If that add-on is not enabled, Haven imports the core property record and leaves photos and listing-content fields empty and editable.

Haven maps only values with a clear equivalent. It does not guess an unrelated property type or amenity. Haven-uploaded photos remain separate and are not removed by an OwnerRez photo refresh.

Fees, Discounts, and Occupancy Charges

Haven imports an OwnerRez surcharge or discount only when it maps exactly to a Haven pricing field. The rule must be active, automatic, free of custom criteria, broadly applicable across seasons and listing sites, and use amount semantics Haven can represent.

Supported deterministic mappings can include:

• Fixed per-stay cleaning, linen, resort, management, and community or association fees
• One supported pet-fee rule
• One fixed per-night extra-guest rule and its included-guest threshold
• Percentage weekly discounts at 7 nights
• Percentage monthly discounts at 28 or 30 nights

Haven does not approximate manual or optional charges, discount codes, early-bird or last-minute offers, custom criteria, channel- or season-specific rules, unsupported percentages or thresholds, taxes, security deposits, or competing rules for the same Haven field.

Calendar Pricing and Stay Rules

OwnerRez's computed calendar feed is inbound-only. For each supported date, Haven imports:

• Computed nightly price as a daily price override
• Minimum stay
• Check-in restriction
• Check-out restriction

The feed does not populate Haven's property-level default or weekend price. Haven does not send rates, stay rules, or Haven-created manual blocks back to OwnerRez.

To keep nightly prices in Haven instead, turn on Manage pricing in Haven under Calendar → Pricing. OwnerRez then stops overwriting Haven's daily prices, but minimum stays, check-in/check-out restrictions, reservations, blocks, and supported fees continue syncing inbound. Haven-managed prices still are not sent to OwnerRez.

Reservations and Availability Blocks

Haven mirrors OwnerRez reservations and blocks onto the Haven calendar:

• Active and pending guest reservations become partner-managed unavailable dates.
• Canceled or deleted OwnerRez reservations release those dates, unless another reservation or block still covers them.
• Owner blocks, external blocks, linked-availability blocks, and quote holds become unavailable dates.
• Dates, status, source channel, guest counts, pets, and available guest identity or contact details sync with the reservation.

OwnerRez reservation totals and charge lines do not become Haven payments, payouts, or booking-pricing records.

Haven Direct Bookings in OwnerRez

When a guest completes a direct booking for an imported property, Haven:

1. Searches OwnerRez for an exact, case-insensitive guest email match.
2. Reuses that guest or creates a new guest with the available name, email, and phone.
3. Creates an OwnerRez booking for the property and stay dates.
4. Adds the Haven booking reference, adult and child counts, and available currency and total to the booking note.

OwnerRez's create-booking API does not accept Haven's structured guest counts, charges, or payment fields. Haven therefore does not send nightly line items, fees, taxes, discounts, Stripe IDs, refunds, or payouts.

Haven and Stripe remain the financial system of record. The OwnerRez booking reserves the dates and identifies the guest; it is not a duplicate payment record.

Before accepting dates, Haven checks current OwnerRez reservations and blocks for overlap. This complements webhook and polling sync for very recent changes.

Cancellation and Booking Changes

Cancellation behavior is intentionally asymmetric because OwnerRez does not provide Haven with an API operation to cancel a booking:

• OwnerRez-originated stay canceled or deleted in OwnerRez — Haven removes the mirrored unavailable event.
• Haven-originated booking canceled in OwnerRez — Haven treats it as a host cancellation and runs Haven's cancellation and refund workflow.
• Haven-originated booking canceled in Haven — Haven cannot cancel the OwnerRez booking. Haven creates an action-required notification and sends an email with the OwnerRez booking number. You must cancel it manually in OwnerRez.
• Haven-originated dates changed in OwnerRez — Haven keeps the paid Haven booking's original dates and notifies you that the external modification was rejected.

Haven does not push later date, guest, charge, note, or cancellation changes to an existing OwnerRez booking.

What You Still Manage in Haven

OwnerRez does not manage these Haven features:

• Property videos and photos uploaded directly to Haven
• Website design, branding, SEO, domains, and custom pages
• Guest documents, email templates, local guides, and guest offers
• Stripe checkout, payments, payouts, refunds, and protection settings
• Haven taxes, security deposits, promotions, and discount codes
• Any property field OwnerRez did not supply or that has no supported mapping

How Synced Fields Look in Haven

Supported values supplied by OwnerRez show a Synced from OwnerRez badge and are locked by default. Empty, unavailable, or unmappable values remain editable.

To take local control of an individual supported property field:

1. Select its Synced from OwnerRez badge.
2. Choose Edit in Haven.
3. The badge changes to Overriding, and later OwnerRez syncs stop replacing that field.

Choose Re-sync from OwnerRez to restore OwnerRez ownership. A Haven override is local only; it is not written back to OwnerRez.

Real-Time Updates and Polling

OwnerRez creates a webhook subscription when you authorize Haven. Haven uses these events:

OwnerRez event	What happens in Haven
Booking created	Creates a partner-managed unavailable event, unless it is the recognized echo of a Haven booking push
Booking updated	Updates an OwnerRez-originated reservation or block; removes canceled dates; handles inbound cancellation or rejected date changes for Haven-originated bookings
Booking deleted	Removes the mirrored reservation or block
Property created	Imports automatically only when Auto-import on is enabled; otherwise waits for manual selection
Property rates or availability updated	Refreshes computed prices, minimum stays, and check-in/check-out restrictions
Property content updated	Refreshes supported property details, listing content, photos, fees, and discounts
Property deleted	Detaches the mapping, keeps the Haven property, marks it removed, pauses add-on billing at renewal, and emails you
Guest changed	Records the event; guest details update through reservation sync rather than as a standalone guest edit
Haven authorization revoked	Marks the connection disconnected and stops future sync work
Test webhook	Confirms delivery without changing property or booking data

Webhooks provide prompt updates, while background polling protects against delayed, missed, or automatically disabled deliveries. Calendar pricing, stay rules, reservations, and blocks refresh approximately hourly. Property content, photos, and fees also receive a daily safety refresh.

When an OwnerRez Property Is Removed

If an imported property is deleted in OwnerRez, Haven:

• Keeps the Haven property and its content
• Stops OwnerRez sync for that property
• Shows Listing removed on its property card and Removed from OwnerRez in the integration list
• Removes active OwnerRez-sourced photos while preserving Haven uploads
• Pauses that property's add-on billing at the next renewal, with no mid-cycle refund
• Emails you so you can decide whether to archive the Haven property

Viewing Sync Activity

The Integrations tab includes Recent Sync Activity for connection-level sync jobs, outcomes, timestamps, and recorded errors. The OwnerRez property list shows each property's current import or mapping state.

OwnerRez does not currently provide a host-facing per-property Sync action or a per-property raw-response detail view. Updates arrive through webhooks and scheduled polling. If data appears stale, use the connection status and recent activity to check for failures, then follow the troubleshooting steps below.

Automatic Import for New Properties

Under Host Dashboard → Integrations → Your OwnerRez properties:

• Auto-import on automatically imports properties created later in OwnerRez.
• Manual import leaves new properties available for you to select.

Use Auto-import properties to enable it or Turn off to disable it. Re-enabling automatic import also restores and refreshes archived mappings that still belong to the connection.

Disconnecting and Reconnecting

To disconnect, go to Host Dashboard → Integrations, open the connected OwnerRez card, select Disconnect, and confirm.

Disconnecting:

• Stops future imports, updates, polling, and booking pushes
• Revokes Haven's OwnerRez access when OwnerRez accepts the request
• Keeps imported Haven properties and their existing content
• Removes sync ownership so previously synced fields become editable

It does not delete properties from Haven or OwnerRez. Removing Haven from OwnerRez's connected applications also notifies Haven and marks the connection disconnected.

To reconnect, select Connect OwnerRez again and approve access. Reauthorizing the same account refreshes the existing connection rather than creating a duplicate. Reconnect when authorization has expired or been revoked, or when Haven support recommends creating a fresh webhook subscription.

Troubleshooting

The OwnerRez card is not visible

The OwnerRez integration may not be enabled for your Haven account. Contact Haven support from the Help Center.

No OwnerRez properties appear

• Confirm you authorized the OwnerRez account containing those properties.
• Confirm the properties exist in OwnerRez.
• Return to the Integrations tab and reload the property list.
• Disconnect and reconnect if the problem continues.

A field or photo did not import

OwnerRez only shares photos, descriptions, and amenities through its Listing Content API when the WordPress Plugin + Integrated Websites add-on is on. If those fields came in empty, connect Airbnb from Integrations so Haven can keep them in sync without that upgrade — or enable the add-on in OwnerRez and wait for the next sync.

Otherwise, an individual value may be empty in OwnerRez or lack a safe Haven mapping. Core property data (title, address, rooms, pricing, reservations) imports even when the listing add-on is off. Unsupported values remain empty and editable rather than being guessed.

A fee or discount did not import

Confirm the OwnerRez rule is active, automatic, unrestricted by custom criteria, seasons, or channels, and uses a supported amount and threshold. Haven does not approximate complex rules.

Rates or stay rules look stale

• Confirm the connection is still connected.
• Check Recent Sync Activity for a failed calendar or property job.
• Allow the scheduled polling cycle to run.
• Confirm Manage pricing in Haven is off if you expect OwnerRez daily prices to overwrite Haven prices.

Reservations or blocks are missing

• Confirm the affected OwnerRez property shows Syncing in Your OwnerRez properties.
• Check Recent Sync Activity for a reservation or webhook failure.
• Allow the scheduled reservation poll to backfill a missed webhook.
• Reconnect if the account was authorized before its OwnerRez webhook subscription was created.

A Haven cancellation still blocks dates in OwnerRez

Open Haven's action-required notification or email, find the OwnerRez booking number, and cancel that booking manually in OwnerRez.

Haven direct bookings are not reaching OwnerRez

Confirm the connection has Full read and write access. A read-only grant cannot create OwnerRez guests or bookings. Also check Recent Sync Activity for the failed outbound job.

Related Articles

• OwnerRez Sync and Webhook Reference
• PMS Integrations Overview
• Manage Pricing in Haven
• Multi-Property Billing
• Understanding Property Pricing
• Availability Settings
• Sleeping Arrangements