Let OwnerRez Process Direct Booking Payments

If you run your business out of OwnerRez, you can keep collecting money there and still take direct bookings on your Haven site. In this mode OwnerRez prices the stay with its own quote engine, the guest pays on OwnerRez's secure payment page, and the booking lands in both systems.

This is optional. By default Haven prices and collects every direct booking through Stripe, and nothing about that changes unless you switch it on.

Before You Start

You need:

A paid Haven plan.
A connected OwnerRez account in Haven (Host Dashboard → Integrations), and at least one listing mapped to it. The setting only affects listings connected to OwnerRez; everything else keeps taking payment through Haven.
Stripe connected, only if you sell add-ons at booking. OwnerRez collects and pays out the stay, so you don't need Stripe for that. Haven charges add-ons itself, so they still need somewhere to land.
A payment method on file, if you use Screen & Protect or guest verification. Those become billed to you in this mode.

Haven blocks the option and tells you which of these is missing, rather than switching on and quietly dropping something. If you add an at-booking add-on later without Stripe connected, guests on your OwnerRez listings won't see it at checkout until you connect Stripe.

When You Still Need Stripe

With OwnerRez selected, your OwnerRez listings go live, take instant bookings, and accept booking requests without Stripe. Haven stops asking you to connect Stripe unless something still pays out through it:

Listings not connected to OwnerRez. They keep taking payment through Haven, so they still need Stripe to go live.
Add-ons sold at booking. Haven charges these itself.

If neither applies, Stripe is optional. The Payouts page says which case you are in.

Turning It On

Open Host Dashboard → Payouts → Payouts.
At the top, under How guests pay you, choose OwnerRez.

It saves as soon as you pick it. The page then leads with your OwnerRez payouts, and the Stripe section folds underneath it, marked Optional or Required for whatever still needs it. Payouts in the sidebar shows the OwnerRez mark. Off on that item means Haven still collects some stays and Stripe setup is not finished.

What Your Guests See

They pick dates on your Haven listing. The price shown is OwnerRez's — Haven asks OwnerRez to quote those exact dates and guests, and shows the result line for line.
If OwnerRez won't quote those dates (a minimum-night rule, a closed arrival day), the guest sees that reason and can't reserve. Haven never shows a price it made up.
They enter their details on Haven, choose any add-ons, and save a card if they bought one.
Pressing Book now sends them to OwnerRez's payment page, where they pay for the stay and any security deposit.
If they go back before paying, the Haven booking page stays open. They can change the dates, guests, or pets and continue. The new total is shown on OwnerRez's payment page before they pay. Haven asks OwnerRez whether that payment went through. If it did not, Haven opens a new payment page for the stay they just edited. If it did, the booking confirms. A payment link for a request you already approved stays locked to that stay. If they walk away and start a different booking on your listing instead, Haven releases the hold the unpaid payment page was keeping on your OwnerRez calendar, so those dates go back on sale right away.
Once they've paid, OwnerRez brings them straight back to their Haven guidebook, which shows the stay as confirmed as soon as OwnerRez reports the payment. Haven emails the guest their guidebook link as usual.

Who Charges What

Charge	Who collects it	Who refunds it
The stay, taxes, and fees	OwnerRez	OwnerRez
Security deposit	OwnerRez	OwnerRez
Add-ons the guest bought on Haven	Haven	Haven
Screen & Protect	Haven, billed to you	Haven
Guest verification	Haven, billed to you	Haven

A guest who buys an add-on sees two charges on their statement — one from OwnerRez for the stay, one from you through Haven for the add-on. Everything else is a single charge.

What Changes for You

Booking requests are approved in Haven, paid in OwnerRez. Approving a request sends the guest a payment link to OwnerRez's payment page. To change the price, change it in OwnerRez first; Haven's Adjust price is not offered on these listings. Requests can't be accepted from inside OwnerRez: OwnerRez doesn't let other apps create or confirm a pending booking. Leave OwnerRez's card will not be charged rule (Properties → Rules → Pending & Auto Cancellation) off on these properties. With it on, the guest's payment arrives in OwnerRez as a pending booking you'd have to confirm a second time there.
Refunds, price changes, and cancellations for the stay happen in OwnerRez. Haven can't issue them, because OwnerRez doesn't let other apps cancel or refund a booking. The reservation page links you straight to the booking in OwnerRez.
Haven's stay discounts don't apply. Discount codes, loyalty points, and Haven Credit all reduce a price Haven sets, and OwnerRez sets this one. A discount code your guest enters is passed to OwnerRez, which applies it if it recognises it. On these listings the booking bar adds a line under the estimate: If you have a discount code, add it at checkout.
Screen & Protect and guest verification are billed to you, never to the guest — there's no Haven checkout to add them to. Your guest-pays settings are ignored on these listings.
Payouts come from OwnerRez, on whatever schedule you've set up there. Haven's scheduled payouts only cover money Haven collected.
Multi-room bookings stay on Haven. A guest booking several rooms at once still pays through Haven.
The booking is marked as yours in OwnerRez. Haven files the stay under your own website's listing site in OwnerRez when that site's domain is one you've connected to Haven, so OwnerRez reports count it as a direct booking. The booking is also tagged Haven, and your OwnerRez triggers can skip that tag so guests don't get two of everything. See The Haven tag.

Switching Back

Choose Haven (Stripe) under How guests pay you. Your listings then need a verified Stripe account to take bookings. Bookings already paid through OwnerRez keep their history and keep pointing at OwnerRez for refunds; new bookings go back to Haven's checkout immediately.

Troubleshooting

A guest says the price won't load. Haven asks OwnerRez for a fresh quote each time. If OwnerRez is unreachable or refuses the dates, the guest sees an explicit message instead of a price. Check the connection under Integrations; a disconnected OwnerRez account sends new bookings back through Haven automatically.

A guest paid but the booking looks pending. Haven waits for OwnerRez to report the payment. That's usually seconds; the guest's confirmation email goes out the moment it lands.

A guest says they can't book, and OwnerRez shows the dates blocked with no reservation. That block is their own unfinished payment: a quote on OwnerRez holds the dates for an hour. They don't need to wait it out or ask you to clear it. On the Haven booking page they left, they can change the dates, guests, or pets and continue. The new total is shown on OwnerRez's payment page before they pay. Haven asks OwnerRez whether that payment went through first: if it did not, Haven opens a new payment page for the stay they just edited; if it did, the booking confirms. A payment link for a request you already approved stays locked to that stay. If they walk away and start a different booking on your listing instead, Haven releases the hold, so those dates go back on sale right away. The hold also lapses on its own after an hour.

OwnerRez shows "Requirements: Pending" on a confirmed booking. That badge is OwnerRez's own guest checklist, not the booking's status. Guests who pay from Haven go straight back to their Haven guidebook, so Visit Guest Portal usually stays unticked. Authorize Security Deposit stays open unless you take a deposit in OwnerRez. Neither affects the booking, which OwnerRez shows as Confirmed.

A guest paid and the dates were gone. Rare, but possible if two people paid at once. The money is with OwnerRez, so you'll need to refund that guest there — Haven flags it rather than pretending it can reverse a charge it never took.