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Effectively managing bookings is essential for running a successful short-term rental. Haven provides tools to help you handle reservations efficiently.
Access your bookings from:
Each booking shows:
Haven can screen bookings and apply damage protection through Truvi. Guest screenings are free. For the protection fee ($8.00/night default), you choose in Settings → Damage Protection whether guests pay at checkout as "Screen & Protect (Fully refundable on cancellation)" or you pay via a deduction from your payout — either way the fee is fully refunded if the booking is cancelled before check-in.
Learn how the integration works in Damage protection and review common billing, evidence, and screening questions in the Damage protection FAQ.
Haven supports two booking modes:
Instant Book:
Approval Required:
You don't have to accept a request at the listed price. On any unpaid request — pending your approval, or approved but not yet paid — click Adjust price on the reservation to offer a percentage off, a fixed amount off, or new nightly rates for those dates. You can also tick Offer a discount with approval in the Approve dialog to approve and re-price in one step. The guest is notified, sees the new total on their reservation and at checkout, and is charged exactly that amount. Your listing's regular pricing is unaffected.
See Offer a Discount or Change the Price on a Pending Request for the full walkthrough.
See Scheduled Payouts for how cancellations affect bank deposits.
Once a guest has paid, you can refund part or all of the payment straight from the reservation — before, during, or after the stay — without cancelling. Click Issue refund (next to Cancel Reservation), choose % of payment, a fixed Amount, or specific Nights (each night's price plus its tax — ideal for early departures), add an optional message, check the preview, and confirm. The guest is emailed, the money goes back to their card, and your payout drops by the same amount. The card processing fee follows the same rule as cancellation: if you pass it to the guest it's never refunded; if you absorb it, it isn't returned to you.
See Refund a Guest After They've Paid for the full walkthrough.
If a guest chargebacks the booking payment with their bank (instead of canceling or requesting a refund through Haven), Haven automatically submits the booking evidence we hold and emails you when the dispute opens and when the bank decides. Open the reservation from the email link — there is no separate dispute inbox in the dashboard.
See Chargebacks & Disputes for booking vs. security-deposit disputes and your responsibilities as merchant of record.
Haven does not support modifying the dates or guest count of existing bookings (the price of an unpaid request can be adjusted — see above). If a guest needs to change their reservation dates or number of guests, they must:
This ensures clear pricing and avoids confusion about refunds and charges for changed bookings.
Confirmed stays on properties that require a digital rental agreement may still need the guest to sign inside their guide before arrival. Use Host → Rental Agreements to see who is pending, send reminders, sort the signed archive (including by reservation reference code), and download audit PDFs. See Rental Agreement & Digital Signatures.
Haven also supports manual bookings — reservations you create directly from the calendar for guests who booked through other channels (phone, email, or outside of Haven's checkout flow). Manual bookings appear in a distinct sky blue color on your calendar and trigger all the same downstream effects as standard bookings, including guest emails, integration partner sync, and access code provisioning.
See Manual Bookings for full details on creating and managing manual bookings.
If you take request-to-book reservations, you can have Haven automatically cancel pending requests you haven't acted on within a window you choose (24 hours, 2 days, or a custom number of days), freeing the dates for other guests. It's an account-wide setting (off by default), and Haven emails you a few hours before a request expires so you can still approve or decline it.
See Auto-Expire Pending Requests for how to turn it on and what happens when a request expires.
If you use a PMS like Hospitable, reservations from Airbnb, Vrbo, and other channels automatically appear in Haven's calendar as blocked dates. These show the guest name, platform, and number of guests. Haven direct bookings are also pushed to your PMS to prevent double bookings across platforms.
For Hospitable specifically: Haven uses its own booking flow (not Hospitable's booking widget). Guest reservations you take on Haven sync to Hospitable and you can manage them in Haven or in Hospitable; they do not appear in Hospitable's Direct Bookings tab, which is scoped to Hospitable's direct booking site, widget, and quote flow. That distinction does not change calendar coordination—you still get two-way availability sync. Read How Haven works with Hospitable Direct Bookings for the full explanation, including that Haven does not require Hospitable Direct.
See PMS Integrations Overview for details on setting up two-way reservation sync.
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