Booking Requests vs Add-on and Quote Requests

Guests can ask you for four different things, and all four wait for you in Reservations & Inbox → Inbox. A booking request asks for the stay itself. An inquiry is a question. An add-on that needs your approval asks for an extra at your listed price. A quote request asks you to name a price. This article shows how you hear about each one, where it sits, the button you press, and what saying yes charges.

The four kinds side by side

	How you hear	Where it shows in the Inbox	Button	What approving charges
Booking request	Email New reservation request for {listing}, a text, and a dashboard pop-up	Card Accept a booking — {listing}	Review, then Approve or Reject on the reservation	The card the guest saved with the request, when they saved one, for the stay total (or the deposit on a payment schedule)
Inquiry	Email, and a thread in Communication	Card Guest inquiry — {listing}	Respond	Nothing. You reply or Pre-approve; the guest pays when they book
Add-on that needs your approval	Email Approve {add-on} ({amount}) at {listing}, plus a text or WhatsApp you can answer Y or N	The add-on's name, chip Pending approval, under the Upsells filter	Review, then Approve and charge {amount} or Decline	The card on file, right away, at your listed price
Quote request	Email Quote requested: {add-on} at {listing}	The add-on's name, chip Quote requested, under the Upsells filter	Send price, then Send a quote	Nothing. The guest pays when they click Accept & pay

Both add-on kinds also show on Upsells, in the Fulfillment card's Waiting on you row, labelled Awaiting your approval or Needs a price. You can answer them there with the same buttons.

Booking requests

A guest on a listing without Instant Book asks to book and waits for you. Click Review on the Accept a booking card, then Approve or Reject on the reservation's Action Required card. Approving charges the card the guest saved with the request, when they saved one; declining charges nothing and reopens the dates. See Approve or Decline a Booking Request.

Inquiries

An inquiry is a conversation, not a decision. The guest saved no card and no dates are held. Click Respond to answer it, or pre-approve the guest so they can book. See Guest Inquiries.

Add-ons that need your approval

An add-on asks for your approval when its Approval is set to Ask me in the upsell editor. The guest requests it at your listed price, and nothing is charged until you say yes.

Click Review on the add-on's card in the Inbox. It opens the reservation with the guest's note and the conversation.
Click Approve and charge {amount} (just Approve for a $0 item). Approving charges the card on file right away.
Or click Decline, add an optional reason for the guest, and click Decline request. Nothing is charged.

On an early check-in or late checkout, an Approve for picker lets you grant fewer hours than the guest asked for. You can also reply Y or N to the text or WhatsApp alert. See Require your approval before charging.

On a request to book, an add-on that needs approval is a separate request. You answer it on its own, apart from the stay.

Quote requests

An add-on priced with Request a quote has no price until you name one. A guest with a confirmed stay sends a request with a message.

Click Send price on the request's card in the Inbox. It opens the reservation.
Click Send a quote, enter the all-inclusive total and an optional note, then click Send quote. Or decline it with an optional reason.

Nothing is charged when you send a quote. The guest sees your price in their guest portal and pays it with Accept & pay. See Provisioning and Quote Requests.