Text and WhatsApp Alerts

Haven can put the things that need you — a new booking, a request about to expire, a failed payout, a guest message — on your phone the moment they happen, as a text message, a WhatsApp message, or both. You add the numbers and choose the alerts on Settings → Account & Profile → Notifications. Notification emails keep going out either way.

When to use this

You want bookings, requests and money problems on your lock screen, not only in email
You read WhatsApp more than texts, or Haven's texts do not reach your number
A co-host or front desk should get the same alerts on their own phone

How to set it up

Step 1: Open notification settings

Host Dashboard → Settings → Account & Profile → Notifications (?tab=account-security&accountSub=notifications).

Step 2: Add a number

For texts, use SMS notifications → Add a number, type the number (and an optional label such as "Front desk"), then Text me a code.
For WhatsApp, use WhatsApp notifications → Add a WhatsApp number, type the number the WhatsApp account is on, then Send code on WhatsApp.

The same phone can be on both cards. It then gets each alert twice, once as a text and once on WhatsApp.

Step 3: Enter the code

Haven sends a 6-digit code on the channel you picked. Type it into the row under the number and click Verify. The code works for 10 minutes; Resend code sends a new one. A number gets no alerts until it shows Verified.

Step 4: Choose your alerts

Open SMS & WhatsApp notification settings. Under Alert me when, each switch is one alert, grouped by Messages, Bookings, Money, Stays and Guests. A switch that is on sends a text to every verified SMS number and a WhatsApp to every verified WhatsApp number: one switch per alert, not one per channel.

Step 5: Send a test

Each card has a Send test button once it has a verified number. It sends a sample alert to that card's numbers only, whatever your switches are set to.

Key details

Alerts open with Haven: (or your manager's name, when a Haven partner manages your account) and link to the booking or thread they are about.
WhatsApp alerts come from Haven's WhatsApp business account inside an approved update message, so they arrive even when you have not written to Haven on WhatsApp lately.
Add-on waiting for your approval can be answered from either channel: reply Y to approve and charge or N to decline, from the verified number the alert went to.
Up to 5 alert numbers per account, text and WhatsApp together.
Guest chats also reach the account phone without a code when New guest message is on, and the account WhatsApp number when New guest message on WhatsApp is on. See Guest Chats by Text and WhatsApp.

What does not happen

Replying to an alert does not reach your guest. Answer from Messages or the reservation. A Y or N to an add-on approval is the one reply Haven reads.
A number that sends STOP gets no more alerts on that channel until you verify it again. A STOP by text does not stop the same number's WhatsApp alerts, and a STOP on WhatsApp does not stop its texts.
A number the carrier reports as a landline or not in service cannot be added for texts. Add it under WhatsApp notifications if WhatsApp runs on it.
Haven does not invent a number. With no verified number, no alert goes out; emails still send.
This is not marketing SMS or WhatsApp. Campaigns stay on Marketing → Campaigns and need their own guest opt-in.