Notification Emails — Where Haven Emails You

Haven sends you an email whenever something happens on your account — a new booking, a guest inquiry, a payment dispute, a security-deposit reminder, a signed rental agreement, and more. All of these go to one list of addresses that you control, so you always know where to look and can loop in a co-host, property manager, or shared inbox.

You manage that list on Settings → Account & Notifications (the tab was previously called "Account & Security").

Where to find it

Host Dashboard → Settings → Account & Notifications → "Where Haven emails you".

When you first sign up, the list is seeded with your sign-up email (the address you log in with), so nothing changes until you decide to edit it.

What the list controls

Every host notification Haven sends routes to these addresses, including:

New booking and reservation updates
Guest inquiries and messages from your public contact form
Payment disputes and chargebacks
Security-deposit reminders and capture notices
Rental-agreement signatures and identity-verification results
Integration alerts (a synced listing needs reconnecting, was unlisted, etc.)

How to edit your recipients

Go to Settings → Account & Notifications.
In "Where Haven emails you," type an address and click Add (or press Enter). Add as many as you need.
To stop sending to an address, click the × on its chip.

A few rules keep things safe:

You must keep at least one address. Haven blocks removing the last one so you're never left unreachable.
You can remove your sign-up email and send notifications somewhere else entirely (for example, a shared reservations@yourbrand.com inbox). This only changes where Haven emails you — you still log in with your sign-up email.
To change the email you log in with, use Login & sessions on the same tab (that's separate from notifications).

You'll also see notifications in-app

Even if an email is filtered or missed, you'll still see these notifications inside Haven while you're signed in — so the email list is about reach, not your only copy.

Per-property contact settings

Notification recipients are an account-level setting — they are no longer edited per listing. On a property or Multi-Unit Site editor, the old "Who receives contact form emails" box is replaced by a short note that links here. Contact-form messages for all of your listings go to this one account list.

The public contact info box (the display name, location, email, phone, and WhatsApp rows shown on your property page) is still edited per listing — that's about what visitors see, not where messages are sent. See Contact Information — Public vs. In-stay.

Common questions

Do notifications still go to my login email by default? Yes — your list starts with your sign-up email. You only change that if you edit the list.

Can different properties email different people? Not anymore — recipients are one account-level list shared across every listing. Add each person's address to the list, and they'll all receive contact-form messages and notifications.

Where do public contact-form messages go? To your account notification recipients (the same list on this tab). They arrive as normal email; Haven doesn't keep them in a separate inbox.

How do I close my account entirely? The Login & sessions card on this same tab has a small Close account link at the bottom. Closing disconnects your integrations, cancels your subscription, unlists your properties, and removes your login (past booking and payment records are kept). See Closing Your Account.