How to Report a Bug or Issue to Haven

When something in Haven is broken, erroring, or not doing what you expect, you can send a support ticket straight to the Haven team without leaving your dashboard. Tickets are private to you and Haven staff, you can attach screenshots, videos, or a quick screen recording, and you'll get an email every time Haven replies or the status changes.

This is different from the Feature Board (Feature Requests in the sidebar), which is public and for ideas and votes. Use a support ticket when something is wrong; use the Feature Board when you wish Haven did something.

Three ways to report an issue

The bug icon in the assistant bar. At the bottom of your host dashboard is the Haven assistant bar ("Ask about your listings, or tell me what to change…"). Click the small bug icon next to the paperclip and microphone to open the report form. Anything you'd already typed in the bar is carried over as the description.
Ask the assistant. Type what's wrong into the assistant bar — for example "the calendar won't let me block Aug 30, it just spins" or "report this to Haven". The assistant drafts a ticket (title, what happened, steps, severity) and shows a Report this to Haven? card. Click Review & send to open the form prefilled with that draft. Nothing is sent until you click Send report.
Help → My support tickets. Open Help in the sidebar. The My support tickets panel at the top has a Report an issue button.

What the form asks for

What's the issue? — a short title, e.g. "Photos tab is blank for the Dock House".
What happened? — what you were trying to do, what you expected, and what happened instead.
Steps to reproduce (optional) — numbered steps if you know how to trigger it.
How bad is it? — Low, Normal, High, or Urgent (guests can't book, or you can't get into your account).

Screenshots and videos

Drop image or video files onto the form, click browse, or paste a screenshot from your clipboard (⌘V on Mac, Ctrl+V on Windows). Up to 10 files; images up to 25 MB and videos (MP4, MOV, WebM) up to 200 MB.

Record your screen

Click Record your screen to capture a short video right in the browser (desktop Chrome, Edge, or Safari):

Your browser asks which tab, window, or entire screen to share — pick the one with the problem.
The form collapses to a small red Recording pill at the bottom of the page so you can go reproduce the issue in Haven. Tick Narrate with my mic first if you want to talk through what you're doing.
Click Stop on the pill (or your browser's own "Stop sharing" bar). The form reopens with a preview.
Click Use this recording to attach it, Re-record, or Discard.

Recordings are capped at 5 minutes. On iPhone and iPad the browser can't record the screen, so the button is hidden — you can still attach a video you recorded with the device's own screen recorder.

What's included automatically

Expand Included automatically to see exactly what's sent with your report: the page you were on, your browser and window size, your locale and timezone, and — when available — a link to a session replay of what you saw, so the team can reproduce the problem. If you opened the form from the assistant bar, your most recent exchange with the assistant is included too (untick the box to leave it out). This information is only visible to Haven staff.

After you send

You'll see Ticket #123 sent. You're automatically following the ticket, which means:

Haven emails you whenever the team replies or changes the status.
You can open the ticket any time from Help → My support tickets to read the thread, add details or files, and reply to Haven.

Statuses

Status	Meaning
Open	Received; waiting for the Haven team to pick it up.
Needs your reply	Haven asked you something — open the ticket and reply.
In progress	Haven is working on it.
Resolved	Haven believes it's fixed. Reply if it's still happening.
Closed	Done — no further action.

Replying on a Resolved or Needs your reply ticket puts it back in front of the team automatically.

Following and unfollowing

Open a ticket from Help → My support tickets and use Follow / Unfollow in its header. Unfollowing only stops the emails — you can still open the ticket and reply. Every Haven email also has an Unfollow link in the footer. If a teammate should see a ticket you filed, reply on the ticket and ask — Haven can add another Haven user as a watcher.

Asking the assistant for updates

You can also ask the assistant bar things like "any update on my bug report?" or "what did Haven say about ticket 123?" — it reads your tickets and the thread for you.