Getting started

Properties and Sites — Glossary

White Glove Onboarding

Haven's team will set up your property site, CRM, marketing, and anything else you need — for free — until you are comfortable with how it all works.

Reusable Content Libraries & Inheritance

Dashboard Tour and Setup Checklist

Team Access and Managing Client Accounts

Creating Your First Property

Public Profile

Notification Emails — Where Haven Emails You

How to Report a Bug or Issue to Haven

File a support ticket from the assistant bar or Help tab, attach screenshots or a screen recording, and follow it to get email updates from the Haven team.

Import a Listing by URL (content only, no calendar sync)

Referral Program

Listing Language

Closing Your Account

Site analytics, booking funnel & session replays

Haven ships hotel-grade analytics built in: traffic-source attribution with tracked links and QR codes, a seven-stage booking funnel showing exactly where visitors drop off, and privacy-safe session replays of real guests browsing your site.

Chat insights: observability & self-healing for your guest AI

Home → Site Analytics → Chats grades every guest-AI reply (Answered / Low confidence / Couldn’t answer), explains why it struggled, groups gaps into topic insights with cited conversations, and lets you fix each gap once — for one site or all of them — with a prefilled Add context. Ask your chats anything in plain English; insights re-run on their own.