Welcome to Haven

Haven is a website builder — and much more than that. It auto-generates a fully customizable, beautifully branded direct-booking website for you in minutes, then layers on everything you need to run a premium guest experience end to end. No developer, no agency, none of the manual work or cost of a traditional website builder.

The right way to think about Haven: a website builder AND everything around it. Haven helps you deliver one seamless, unified, branded experience that spans both your booking website and the entire guest experience during the stay.

Who Haven is for

Haven serves the full range of hospitality businesses:

• Individual Airbnb / short-term rental owners
• Professional property managers (single- and multi-property)
• Boutique hotel and inn owners
• Eco resorts and other independent hospitality brands

What Haven Offers

Everything you'd expect from a website builder, without the work — plus the tools to elevate the guest experience:

• Auto-generated, fully customizable websites - A professional direct-booking site built for you in minutes, then yours to brand and customize as much (or as little) as you want
• Accept direct bookings - Branded checkout with a 0% Haven booking fee, so you keep your margin instead of handing it to a platform
• Local guides - Host-curated, branded neighborhood and area guides for your guests
• Guest Portal - A branded mobile guest app for the entire stay (check-in, Wi-Fi, house manual, local guide, receipts, experiences and add-ons) — see Guest Portal
• Built-in Guest CRM - Turn past guests into repeat direct bookings with smart offers — see Guest CRM Overview
• Loyalty points - Guests earn points on every direct booking and spend them as a discount on the next stay — see Loyalty Points
• Native experiences and add-ons - Packages, retreats, and checkout extras you sell yourself with 0% Haven commission, before booking, at checkout, and in the guidebook. Create them under Grow your brand → Upsells — see Experiences and Add-ons
• Manage bookings - Handle reservations, guest communication, and payments all in one place
• Set flexible pricing - Configure base pricing, fees, discounts, taxes, and seasonal adjustments
• Sync calendars - Connect external calendars (iCal) and your Airbnb account to keep availability up-to-date
• Custom domains - Use your own domain or custom subdomain for your property pages
• Booking sites - Manage multiple properties together with shared settings
• Printable guest materials - Create House Manual PDFs, rebooking table tents, and business cards with the Document Builder

Haven gives you everything a tool like Touch Stay does, and everything you'd expect from a website builder — without hiring a developer.

See example websites

Browse live Haven-built booking websites at bookwithhaven.com/properties. Each one is independently owned and branded — click through to see photos, the booking calendar, and how the site looks on a phone. See Example Sites.

Haven and your PMS

Haven is not technically a PMS, but it's flexible: use it as a lite PMS on its own, or alongside your existing PMS. Through the direct Airbnb integration, Haven works with essentially any PMS today, importing your listings, rates, and calendars and keeping everything in sync. See PMS Integrations Overview.

Use only what you need

You don't have to use every Haven feature. If you just want a guest portal, or just a website builder, you can use only that — and because everything comes under the same subscription, you can turn on more whenever you're ready.

Getting found and looking great

A direct-booking site only works if guests can find it and trust what they see. Haven covers both:

• Built-in marketing — every guest lands in your CRM, smart retargeting sells your next stay, and One Click Ads launch rental-tailored campaigns on ChatGPT, Google, and Meta from your dashboard. This is how Haven helps you actually get discovered, not just listed — included, no agency.
• Haven Photography — pro stills, cinematic video, and drone footage with a full commercial license. Yours to use on Airbnb, Vrbo, your Haven site, social, and print.

Both are opt-in, scale with how active you want them to be, and live alongside everything else Haven does for you.

Prefer Haven to set it up?

White glove onboarding is free. A Haven team member works with you until your property site, guest CRM, marketing, and anything else you need is set up the way you want. Contact us or schedule a call to get started.

Getting Started

To begin using Haven:

1. Create your account - Sign up for a Haven account
2. Add your first property - Start by creating a property property
3. Complete property setup - Add photos, details, pricing, and availability
4. Share your property - Use your custom URL or domain to share your property page

Next Steps

• Example Sites — Live Haven-built booking websites you can click through
• White Glove Onboarding — Free hands-on setup with the Haven team
• Host Dashboard Overview — Tour of the dashboard tabs and features
• Dashboard Tour and Setup Checklist
• Sites and Properties — Glossary
• Creating Your First Property
• Listing Language — Pick the language Haven AI uses to write or enrich your property (English, Spanish, French, Portuguese, or German)
• Property Setup Guide
• Understanding Pricing
• Your Service Fee (Keep the Margin) — Charge and keep the percentage an OTA would have taken

Need Help?

If you have questions or need assistance, you can:

• Browse our help articles for detailed guides
• Use the chat widget (bottom-left corner) to ask questions
• Contact us or schedule a call
• Ask for white glove onboarding if you want Haven to set everything up with you

We're here to help you succeed with Haven!