Signing In and Resetting Your Password

You sign in to Haven at bookwithhaven.com/sign-in. This article covers signing in, resetting a forgotten password, finishing a sign-up you started but never verified, and what to try when sign-in still fails. If none of it works, a person on the Haven team can help.

How to sign in

1. Open bookwithhaven.com/sign-in.
2. Enter the email address you signed up with and continue, or choose the Google button if you signed up with Google.
3. Enter your password when the sign-in card asks for it.

Once you are signed in, Haven opens your dashboard. If you are already signed in, the sign-in page sends you straight there.

Forgot your password

1. Open bookwithhaven.com/sign-in and enter the email address you signed up with.
2. On the password step, choose the Forgot password? link on the sign-in card.
3. Check your inbox for the email with your reset code, and enter the code on the sign-in card.
4. Choose a new password and continue. It replaces the old one from then on.

The assistant and the Haven team cannot see or set your password; the reset always goes through the email address on your account.

Finish verifying a new account

A sign-up is not complete until you enter the code emailed to you. If you closed the page before that step:

1. Open bookwithhaven.com/sign-in in the same browser you signed up in.
2. If a box reads Finish verifying your email to complete sign-up, check that the email shown is yours and choose Continue verifying. If it is not your email, choose Not you?.
3. Otherwise, choose Already started signing up? Continue verification. and enter your email address.
4. Enter the code from the verification email to finish creating your account.

Signed up with Google

If you created your account with Google, sign in with the Google button on the sign-in card, using the same Google account. Haven may also offer a one-click Google prompt on the sign-in page.

Common problems

You may have a second account

A different email address can mean a different Haven account. If you sign in and your properties are missing, sign out and sign in with the email address you first signed up with, or with Google if that is how you signed up.

Signed in, but none of your listings show

If Haven opens but your dashboard shows none of your listings, you are signed in, just to an account that holds none of them. Your listings are most likely on an account under a different sign-in email.

1. Check which email you are signed in with: Host Dashboard → Settings → Account & Profile (the Account tab), on the Login & sessions card. In the help chat you can also ask "which email am I signed in with?".
2. Sign out, then sign in again with the email address your listings were set up under, or with Google if that is how you first signed up.
3. If you are not sure which email that is, or you want your listings on the account you use now, reach a person through Live Support. The Haven team can find your listings and get you back to them; the help chat never shows details of any other account.

The code email has not arrived

Check your spam, junk and promotions folders. Then confirm the email address on the sign-in card is spelled correctly.

The sign-in page will not let you in

Sign-in needs cookies. If you use a private window or a browser that blocks cookies, allow cookies for bookwithhaven.com or try a regular window in another browser.

You manage your properties through a partner

If a property manager or agency runs your account through Haven, sign in on that partner's own address. If a partner's sign-in shows a page saying the login you used is not one of its clients, choose Sign in with a different email and use the email your partner set up for you.

Change your password or sign-in email

Once you are signed in, go to Host Dashboard → Settings → Account & Profile (the Account tab). The Login & sessions card holds your sign-in email, your password and the devices you are signed in on. Change your password or your sign-in email there.

Still stuck

If you still cannot get in, reach a person through Live Support: open the help chat on bookwithhaven.com, tap the phone icon, and leave your phone number, name and email. You do not need to be signed in. You can also call or text 978 604 0522.

Related Articles

• Talk to a Person at Haven (Live Support)
• Closing Your Account
• Host Dashboard Overview