App Navigation Map

Every destination in Haven, the clicks that reach it, and the link that lands there. Use it when you know what you want to do but not where it lives: find the action in the tables below and follow the path exactly as written — each step is a word you will see on screen.

Three starting points cover the whole app:

• The host dashboard (/host) — the sidebar on the left is the master menu.
• The property editor — Sites → Listing sites → Edit listing. Four tabs: Space (the listing's content), Arrival (the guest guide), ⚙ Preferences (per-listing settings), Layout (the public site's design).
• The multi-unit site editor — Sites → Group sites → Edit multi-unit site. Three tabs: Properties, Settings, Layout.

This map is generated from the app’s own navigation data (the sidebar, the deep-link registry, and both editors’ search indexes). Do not edit it by hand — run pnpm run help:render-navigation-map after a UI change.

The host dashboard sidebar

Everything starts at /host. The sidebar row Group sites reads Your Site when you have exactly one group site.

Owners you pay directly live on Payouts → Who gets paid, not on a row of their own. Clients is for agencies; a Haven partner manages its clients on the partner dashboard's Clients page (/partner/hosts).

Sidebar row	Where it is	Opens	Pills on that page
Calendar	Host dashboard → Calendar	/host?tab=home	Schedule · Inbox · Bookings
Communication	Host dashboard → Communication	/host?tab=messages	Message automations · Inbox · AI messages · Guests · Tasks · Guest forms · AI knowledge
Analytics	Host dashboard → Analytics	/host?tab=home&homeSub=performance	Analytics · Session replays · Chats · Settings
Loyalty	Host dashboard → Loyalty	/host?tab=loyalty-points
Group sites (or Your Site)	Host dashboard → Sites → Group sites	/host?tab=collections
Listing sites	Host dashboard → Sites → Listing sites	/host?tab=listings
Guidebooks	Host dashboard → Sites → Guidebooks	/host?tab=guidebooks
SEO	Host dashboard → Sites → SEO	/host?tab=seo
Listing settings	Host dashboard → Sites → Listing settings	/host?tab=listing-settings
Marketing	Host dashboard → Marketing → Marketing	/host?tab=guests	Overview · Audience · Campaigns · Lead capture · Ads · Creative · Media Library · Tracking
Payouts	Host dashboard → Payouts → Payouts	/host?tab=payouts	Money flow · Your Stripe account · Who gets paid · Stats · Performance · Reports · Tax rules · Tax obligations
Tips	Host dashboard → Grow your brand → Tips	/host?tab=tips
Brand	Host dashboard → Grow your brand → Brand	/host?tab=brand
Link Tree	Host dashboard → Grow your brand → Link Tree	/host?tab=link-page
Guest Assets	Host dashboard → Grow your brand → Guest Assets	/host?tab=documents
Merchandise	Host dashboard → Grow your brand → Merchandise	/host?tab=merch
Upsells	Host dashboard → Grow your brand → Upsells	/host?tab=bundles
Haven Services	Host dashboard → Grow your brand → Haven Services	/host?tab=services
Shared Page Content	Host dashboard → Grow your brand → Shared Page Content	/host?tab=page-content	Local Guides · FAQ Library · Blog Library
Guest Insights	Host dashboard → Tools → Guest Insights	/host?tab=guest-insights
Clients	Host dashboard → Settings → Clients	/host?tab=clients	Clients · Subscriptions · Costs · Audience
Account & Profile	Host dashboard → Settings → Account & Profile	/host?tab=account-security	Notifications · Account · Profile · Team · AI assistant
Partner settings	Host dashboard → Settings → Partner settings	/host?tab=agency-settings
Subscription	Host dashboard → Settings → Subscription	/host?tab=billing
Trust & Safety	Host dashboard → Settings → Trust & Safety	/host?tab=trust	Guest verification · Rental agreements · Security deposits · Damage protection
Domains & Email	Host dashboard → Settings → Domains & Email	/host?tab=domains	Domains · Email
Integrations	Host dashboard → Settings → Integrations	/host?tab=integrations
Smart Devices	Host dashboard → Settings → Smart Devices	/host?tab=smart-devices	Devices · Smart locks · Thermostats · Smart TVs
Shortcodes	Host dashboard → Settings → Shortcodes	/host?tab=shortcodes
Widget (optional)	Host dashboard → Settings → Widget (optional)	/host?tab=booking-widget

Common actions and destinations

On the host dashboard

Each of these opens from the dashboard sidebar; the link lands there directly.

What you want to do	Where to click	Link
Calendar — Reservations inbox, priority tasks, the multi-property schedule, and the Bookings table (every reservation with its stage, payment, source and last message).	Host dashboard → Calendar	/host?tab=home&homeSub=overview
Grow your brand → Tips — The prioritized "Optimize your Haven" checklist of next steps for your sites.	Host dashboard → Grow your brand → Tips	/host?tab=tips
Sites → Listing sites — Property cards, filters, grid and list views, create listing.	Host dashboard → Sites → Listing sites	/host?tab=listings
Sites → Group sites — Multi-unit booking sites that showcase several listings in one place. Reads Your Site when the account has exactly one.	Host dashboard → Sites → Group sites	/host?tab=collections
Sites → Guidebooks — Guest guidebooks for each property — share, preview, or download a QR code.	Host dashboard → Sites → Guidebooks	/host?tab=guidebooks
Sites → SEO — SEO score per site, what each unlock adds, and in-place edits for what search engines and AI assistants read.	Host dashboard → Sites → SEO	/host?tab=seo
Sites → SEO → Search intent audit — Run a search intent audit: what people search to find the site, scored by booking intent, and the changes worth making, reviewed one by one.	Host dashboard → Sites → SEO	/host?tab=seo&seoView=performance
Sites → Listing settings — Every listing’s pricing, availability, booking and trust settings in one grid; edit a cell or change many listings at once.	Host dashboard → Sites → Listing settings	/host?tab=listing-settings
Marketing — The Marketing hub — audience, campaigns, forms, ads, creative, the media library, and tracking. Smart guest re-engagement and retargeting live here.	Host dashboard → Marketing → Marketing	/host?tab=guests
Calendar — Import stays: upload a CSV or Excel file of past and upcoming stays as reservations. Rows on the same property and dates as a synced PMS stay fill that stay in instead of duplicating it; email and guest count can be added to any synced or imported stay from the calendar.	Host dashboard → Calendar	/host?tab=home&homeSub=overview
Marketing → Audience — The contact table and segments — import guests, manage the guest list. Block a guest from the ⋯ menu (by email, by name, or from a contact); unblock from the same list.	Host dashboard → Marketing → Marketing	/host?tab=guests&marketingSub=guests
Marketing → Campaigns — Broadcasts and Automations (rebooking, imported guest introduction, host-built campaigns). Booking and reservation emails are under Communication → Message automations.	Host dashboard → Marketing → Marketing	/host?tab=guests&marketingSub=campaigns
Email templates — The email template library: customize the design and wording of the emails Haven sends.	Host dashboard	/host/templates
Marketing → Lead capture — First-visit popup email capture, and every form on property and group pages.	Host dashboard → Marketing → Marketing	/host?tab=guests&marketingSub=forms
Marketing → Creative — Generate social posts, reels, and ad creative from your listings.	Host dashboard → Marketing → Marketing	/host?tab=guests&marketingSub=creative
Communication → Inbox — Guest conversations with you: inquiries, portal messages, and replies on a stay. Chats with the AI assistant are Communication → AI messages.	Host dashboard → Communication	/host?tab=messages
Communication → AI messages — Chats guests have with your AI assistant on a property site, a multi-unit site, or a guidebook. Open one to read the transcript. A chat the assistant struggled with is marked, and the pill shows how many need attention. Add context teaches the assistant for the next chat. Replies the assistant sent inside an Airbnb, Vrbo, or Booking.com thread stay on that thread in Inbox. This is not Analytics → Chats, which grades every reply.	Host dashboard → Communication	/host?tab=messages&msgView=ai-messages
Communication → Message automations — The guest journey: every message around a stay on one timeline, Inquiry and Request to book at the top in the same rows as every later day — Haven’s automatic stay mail (confirmations, inquiries, co-guest invitations, guidebook, door code, checkout — edit the wording and timing, cannot delete), your own steps and custom automations (Add under any day), team automations in a Team lane, a Whenever this happens section under the timeline with one row per thing that sets messages off, guest cards on the left and team cards on the right (Messages, including AI replies to OTA guests and the PMS relay; each stay event such as a cancellation or refund; Jobs and schedules for team sends with no fixed day), and Try it with a stay.	Host dashboard → Communication	/host?tab=messages&msgView=booking
Communication → Guests — Your guests as a phone book: search by name, email, phone or tag; filter repeat, approved or flagged guests; message, email, call, or open the full profile; import a spreadsheet or Mailchimp export, or add a guest by hand.	Host dashboard → Communication	/host?tab=messages&msgView=contacts
Communication → Guest forms — Build polls and guest forms and apply them to any site; each guest’s answers show on their stay in the Inbox.	Host dashboard → Communication	/host?tab=messages&msgView=polls
Communication → AI knowledge — Teach the guest AI chat — per-property, per-collection, or global entries (public or private) plus reusable knowledge sets attached to any sites.	Host dashboard → Communication	/host?tab=messages&msgView=ai
Payouts — Get paid through Stripe — connect or finish Stripe setup and see your payouts. Advanced → Collect payments yourself has guests pay you directly (Zelle, Venmo, PayPal, Wise, bank transfer) with Haven emailing each payment request, in any country, with or without Stripe.	Host dashboard → Payouts → Payouts	/host?tab=payouts
Payouts → Who gets paid — Every account a property can pay into — your Stripe accounts, owners you invite (they connect their own Stripe), teammates on a Manager seat — and which account each property pays. Invite an owner by email or link, connect another Stripe account of your own, and attach properties.	Host dashboard → Payouts → Payouts	/host?tab=payouts&paSub=who-gets-paid
Payouts → Performance — Business reporting: revenue, occupancy, average nightly rate, and RevPAR vs last year, what needs attention, calendar gaps, pricing verdict, booking sources, guest behavior, property comparison, and CSV exports.	Host dashboard → Payouts → Payouts	/host?tab=payouts&paSub=performance
Payouts → Reports — The report builder — filter, group, and download CSVs; pick one guest or one booking and download their statement (bookings, every receipt line, payments, refunds, payouts, tax lines).	Host dashboard → Payouts → Payouts	/host?tab=payouts&paSub=reports
Payouts → Stats — Revenue analytics and key metrics: net to you per property and per booking receipt, and Your costs — record what you paid on a stay that the guest was not charged (cleaner, damage waiver, channel host fee, card fee) on the receipt and see Net after costs.	Host dashboard → Payouts → Payouts	/host?tab=payouts&paSub=stats
Payouts → Tax rules — Add lodging, sales, occupancy, and VAT/GST tax line items per property or group.	Host dashboard → Payouts → Payouts	/host?tab=payouts&paSub=tax-rules
Payouts → Tax obligations — Tax collected by jurisdiction, filing summaries, and CSV exports.	Host dashboard → Payouts → Payouts	/host?tab=payouts&paSub=obligations
Analytics — Direct-site website analytics: visitors, traffic sources, the booking funnel, and session replays. Different from Payouts → Performance, which covers business numbers.	Host dashboard → Analytics	/host?tab=home&homeSub=performance
Analytics → Chats — Every guest-AI reply graded (Answered / Low confidence / Couldn’t answer), topic insights with cited chats, ask-your-chats, and one-click Add context.	Host dashboard → Analytics	/host?tab=home&homeSub=performance&perfView=chats
Settings → Integrations — Connect PMS and calendars (Hospitable, Guesty, Lodgify, OwnerRez, Hostfully, Hostaway, Hostex, Track, Airbnb, mapped listings). Sync now, reconnect, or disconnect on each connected card.	Host dashboard → Settings → Integrations	/host?tab=integrations
Connected apps — Every outside application connected to the account — AI assistants such as ChatGPT and Claude, partner integrations — with what each can do, when it was last used, and a Disconnect button. A standalone page, not a dashboard tab. Also linked from the bottom of Settings → Integrations.	Host dashboard → Settings → Integrations	/connected-apps
Grow your brand → Brand — Your default brand (logo, colors, fonts, email letterhead), the one every new site, email and booking automation inherits; other brands and which brand each site uses.	Host dashboard → Grow your brand → Brand	/host?tab=brand
Grow your brand → Link Tree — Every link-in-bio page on your listings and multi-unit sites in one searchable list (Live / Draft), with New link tree to start another. Each is served at its site’s /links address.	Host dashboard → Grow your brand → Link Tree	/host?tab=link-page
Grow your brand → Guest Assets — QR codes, House Manuals, rebooking signs, business cards, postcards, and other printables.	Host dashboard → Grow your brand → Guest Assets	/host?tab=documents
Grow your brand → Merchandise — Branded tees, hats, tote bags, water bottles, and mugs with your logo, designed and ordered from the dashboard.	Host dashboard → Grow your brand → Merchandise	/host?tab=merch
Grow your brand → Upsells — Experiences and add-ons (native catalog), optional Host Co store. PMS-imported upsells live in the same catalog.	Host dashboard → Grow your brand → Upsells	/host?tab=bundles
Loyalty — Your rewards program, a row of its own under Marketing: an opt-in program so guests earn points on every direct booking and spend them as a discount on the next stay, plus guest referrals: a past guest shares a link, the friend gets money off, the guest earns points. The Guidebook sign-up card offers the program in the guest guidebook, where Airbnb and Vrbo guests join with their email and earn points for their stay.	Host dashboard → Loyalty	/host?tab=loyalty-points
Grow your brand → Shared Page Content — Reusable Local Guides, FAQ sets, and blog posts — build once, attach to any property or group.	Host dashboard → Grow your brand → Shared Page Content	/host?tab=page-content
Settings → Smart Devices — Every connected lock and thermostat, and the account-wide guest-code and climate defaults listings inherit.	Host dashboard → Settings → Smart Devices	/host?tab=smart-devices
Settings → Smart Devices → Smart locks — Account-wide guest code timing and auto-code policy; assign, change or remove each listing’s lock and its overrides under Property settings.	Host dashboard → Settings → Smart Devices	/host?tab=smart-devices&deviceSub=locks
Settings → Smart Devices → Thermostats — Account-wide comfort and away setpoints, schedule offsets, and guest control; per-listing overrides.	Host dashboard → Settings → Smart Devices	/host?tab=smart-devices&deviceSub=thermostats
Settings → Smart Devices → Smart TVs — Linked Haven TVs, unlinking, and the photo and video backdrops each listing plays on screen.	Host dashboard → Settings → Smart Devices	/host?tab=smart-devices&deviceSub=tvs
Settings → Subscription — Your Haven plan and billing.	Host dashboard → Settings → Subscription	/host?tab=billing
Settings → Trust & Safety → Guest verification — Choose which listings ask for a Stripe ID check, see who passed, failed, or still owes one, and require the names of everyone staying at checkout.	Host dashboard → Settings → Trust & Safety	/host?tab=trust&trustSub=verification
Settings → Trust & Safety → Rental agreements — Rental agreement templates, pending and signed agreements, and per-property settings.	Host dashboard → Settings → Trust & Safety	/host?tab=trust&trustSub=agreements
Settings → Trust & Safety → Security deposits — Every deposit hold across your reservations, and which booking channels pay a deposit on each listing — set one listing or many at once.	Host dashboard → Settings → Trust & Safety	/host?tab=trust&trustSub=deposits
Settings → Trust & Safety → Damage protection — Truvi guest screening and damage protection for eligible stays.	Host dashboard → Settings → Trust & Safety	/host?tab=trust&trustSub=protection
Settings → Domains & Email — Claim a free Haven subdomain, connect a domain you own, and create email addresses on Haven-managed domains.	Host dashboard → Settings → Domains & Email	/host?tab=domains
Settings → Account & Profile → Profile — Host photo, display name, and bio shown to guests on property pages.	Host dashboard → Settings → Account & Profile	/host?tab=account-security&accountSub=profile
Settings → Account & Profile → Notifications — Choose where Haven sends your notifications.	Host dashboard → Settings → Account & Profile	/host?tab=account-security&accountSub=notifications
Settings → Account & Profile → Team — Invite teammates to your account and manage their roles.	Host dashboard → Settings → Account & Profile	/host?tab=account-security&accountSub=team
Settings → Account & Profile → AI assistant → Your voice — Teach Haven how you sound, once for guest messages and once for reels and social posts: how you write, always / never notes, examples, and what it learned from your edits.	Host dashboard → Settings → Account & Profile	/host?tab=account-security&accountSub=ai
Settings → Account & Profile → Account → Appearance — Dark mode: System (follows your browser), Light or Dark for the dashboard and editors.	Host dashboard → Settings → Account & Profile	/host?tab=account-security&accountSub=account#appearance
Settings → Shortcodes — Reusable {shortcode} tokens for emails, guest messages, and property text.	Host dashboard → Settings → Shortcodes	/host?tab=shortcodes
Settings → Widget (optional) — Only for hosts keeping their own website — embed Haven booking into the site you already have.	Host dashboard → Settings → Widget (optional)	/host?tab=booking-widget
Listing settings — Service fee, direct booking discount, auto-expire pending requests, and OTA savings — Sites → Listing settings.	Host dashboard → Sites → Listing settings	/host?tab=listing-settings
Grow your brand → Upsells → Host Co — Curate Host Co store products per property.	Host dashboard → Grow your brand → Upsells	/host?tab=bundles&bundlesSub=host-co
Grow your brand → Upsells → Gift cards & credits — Every gift card guests bought and stay credit you gave: who has it, what it is worth, whether it was used and on which reservation. Give a stay credit instead of a refund, resend a card email, void an unused credit, or issue a missed remaining balance.	Host dashboard → Grow your brand → Upsells	/host?tab=bundles&bundlesSub=gift-cards
Refer & Earn — Invite hosts and earn free months. Until you submit it, an optional Referral survey sits just above this button in the sidebar.	Host dashboard	/host?tab=referrals

On a listing (property editor and Calendar)

Open the listing first: Sites → Listing sites → Edit listing for the editor, or the Calendar tab for pricing and availability. Links here use {code} for the listing’s own code.

What you want to do	Where to click	Link
Photos & Spaces — Photo gallery (reorder, delete, spaces and tags, per-photo details), the named Cover / Story / Parallax slots, and the Shuffle gallery photos switch (··· More) that decides whether gallery tiles swap photos on hover / over time or stay put and only zoom. NOT where hero layout, focal point, or text placement live — see Hero settings.	Sites → Listing sites → Edit listing → Space tab → Photos & Spaces	/properties/{code}/manage?tab=edit-listing&section=photos
Archived photos — Photos & Spaces opened on the Archived view: photos and videos taken out of the gallery (the archive icon, an AI version, Use the original, or a PMS sync), each with a restore icon that puts it back at the end of the gallery. Also the Archived (N) button under the gallery beside From library, or ··· More → Archived (N). Full editor only — the phone editor has no Archived view.	Sites → Listing sites → Edit listing → Space tab → Photos & Spaces	/properties/{code}/manage?tab=edit-listing&section=photos&photosView=archived
Hero settings — Home → Hero sheet: hero layout (Full bleed / Billboard / Collage / Carousel), mosaics, hand-picked hero photos & video, page audio (page soundtrack with autoplay and loop), per-slide focal point & zoom (shift/reframe the photo under the title), video settings (start point, audio, play once), and Text & style — content placement (where the headline & booking bar sit), hero overlay & strength, hero badges, the trust strip under the hero (rating and review count, with a live preview), medallion options. The words on the hero (eyebrow, headline, tagline) and their Show in hero switches are on the Home → Page sheet.	Sites → Listing sites → Edit listing → Layout tab → Hero	/properties/{code}/manage?tab=edit-listing&section=hero
Brand identity — Home → Brand sheet: logos (header, expanded/hero, secondary, favicon, silhouette mode), header style (preset, expanded/collapsed background, logo size, hairline, info item), intro reveal (opening animation), typography (fonts + how each hero line looks: size, weight, spacing, color, All caps), brand colors and page background, footer.	Sites → Listing sites → Edit listing → Layout tab → Brand identity	/properties/{code}/manage?tab=edit-listing&section=brand-identity
Site pages & tabs — Add custom tabs/pages, story sections, and choose whether Blog / FAQ / Local Guide render inline or as their own tab.	Sites → Listing sites → Edit listing → Layout tab → Site pages & tabs	/properties/{code}/manage?tab=edit-listing&section=site-pages
Title & Tagline — Listing title and tagline — in the Property Story section.	Sites → Listing sites → Edit listing → Space tab → Property Story	/properties/{code}/manage?tab=edit-listing&section=property-details
Property Story — Description, property type, bedrooms, bathrooms.	Sites → Listing sites → Edit listing → Space tab → Property Story	/properties/{code}/manage?tab=edit-listing&section=property-details
Location — Address, map pin, display location, neighborhood, and getting around.	Sites → Listing sites → Edit listing → Space tab → Location	/properties/{code}/manage?tab=edit-listing&section=location
Local Guide — Local recommendations (stores, restaurants, things to do, services) on a map with photos — Arrival tab → Local guide. Import places from a page, list, screenshot or PDF.	Sites → Listing sites → Edit listing → Arrival tab → Local guide	/properties/{code}/manage?tab=edit-listing&section=local-guide
Amenities — Select amenities your property offers.	Sites → Listing sites → Edit listing → Space tab → Amenities	/properties/{code}/manage?tab=edit-listing&section=amenities
Public Details — Guest access info and listing notes — in the Property Story section.	Sites → Listing sites → Edit listing → Space tab → Property Story	/properties/{code}/manage?tab=edit-listing&section=property-details
Upsells — Manage products guests can browse on the listing.	Sites → Listing sites → Edit listing → Arrival tab → Upsells	/properties/{code}/manage?tab=edit-listing&section=guest-store
Testimonials & Feedback — Manage guest testimonials and view private feedback.	Sites → Listing sites → Edit listing → Space tab → Reviews & Testimonials	/properties/{code}/manage?tab=edit-listing&section=testimonials-feedback
Cancellation Policy — Flexible, moderate, strict, or super strict.	Sites → Listing sites → Edit listing → Space tab → Cancellation policy	/properties/{code}/manage?tab=edit-listing&section=cancellation-policy
Check-in Details — Check-in method, access codes, check-in window.	Sites → Listing sites → Edit listing → Arrival tab → Check-in & tasks	/properties/{code}/manage?tab=edit-listing&section=check-in
Checkout Instructions — Departure instructions for guests.	Sites → Listing sites → Edit listing → Arrival tab → Checkout & tasks	/properties/{code}/manage?tab=edit-listing&section=checkout-instructions
Rules & safety — House rules, pets, events, quiet hours, and safety disclosures.	Sites → Listing sites → Edit listing → Arrival tab → Rules & safety	/properties/{code}/manage?tab=edit-listing&section=house-rules
Guest verification — Rental agreement, Stripe Identity ID check, selfie match, and Screen & Protect on OTA bookings.	Sites → Listing sites → Edit listing	/properties/{code}/manage?tab=edit-listing&section=rental-agreement
Safety & Disclosures — Safety items, cameras, pool, smoke detectors.	Sites → Listing sites → Edit listing → Arrival tab → Rules & safety	/properties/{code}/manage?tab=edit-listing&section=house-rules
WiFi & contacts — Network access, stay guidance, and guest contacts for the Arrival guide.	Sites → Listing sites → Edit listing → Arrival tab → WiFi & contacts	/properties/{code}/manage?tab=edit-listing&section=wifi-info
Public contact info — Public contact rows (host name, location, email, phone, WhatsApp) shown on the property page and the recipients of the public contact form. Visible to anyone.	Sites → Listing sites → Edit listing → Layout tab → Home → right panel → Contact	/properties/{code}/manage?tab=edit-listing&section=contact-info
In-stay contacts — Primary property contact, emergency contact, and maintenance contact shown only to booked guests in their Arrival Guide / Guest Portal.	Sites → Listing sites → Edit listing → Arrival tab → WiFi & contacts	/properties/{code}/manage?tab=edit-listing&section=wifi-info
Pricing — Base price, seasonal pricing, price overrides, and your service fee.	Sites → Listing sites → open the listing → Calendar tab → Pricing panel	/properties/{code}/manage?tab=edit-listing&section=pricing
Availability — Minimum stay, blocked dates, booking window.	Sites → Listing sites → open the listing → Calendar tab → Availability panel	/properties/{code}/manage?tab=edit-listing&section=availability
iCal — Import and export calendars (iCal/ICS feed) to keep availability in sync with Airbnb, Vrbo, Booking.com, Google Calendar, or your PMS. Imports for every listing are also in Sites → Listing settings → Imported calendars.	Sites → Listing sites → Edit listing → ⚙ Preferences tab → iCal	/properties/{code}/manage?tab=edit-listing&section=calendar-sync
Custom URL — Set a custom listing URL slug or connect a custom domain.	Sites → Listing sites → Edit listing → ⚙ Preferences tab → Custom domain	/properties/{code}/manage?tab=edit-listing&section=custom-domain
Custom Domain — Attach a custom domain to the listing.	Sites → Listing sites → Edit listing → ⚙ Preferences tab → Custom domain	/properties/{code}/manage?tab=edit-listing&section=custom-domain
Smart Lock — Connect and manage smart locks.	Sites → Listing sites → Edit listing	/properties/{code}/manage?tab=edit-listing&section=smart-lock
Smart thermostat — Connect and manage smart thermostats.	Sites → Listing sites → Edit listing	/properties/{code}/manage?tab=edit-listing&section=thermostat
Visibility — Publish/unpublish, hide the listing from the public without cancelling your plan, and enable/disable bookings.	Sites → Listing sites → Edit listing → ⚙ Preferences tab → Visibility	/properties/{code}/manage?tab=edit-listing&section=visibility
Property Calendar — View calendar, manage blocked dates and reservations.	Sites → Listing sites → open the listing → Calendar tab	/properties/{code}/manage?tab=calendar
Calendar pricing settings — Manage nightly rates, fees, discounts, and the Manage pricing in Haven toggle for PMS-connected listings.	Sites → Listing sites → open the listing → Calendar tab	/properties/{code}/manage?tab=calendar

On a multi-unit (group) site

Open the site first: Sites → Group sites → Edit multi-unit site. Links here use {groupId} for the site’s own id.

What you want to do	Where to click	Link
Edit Collection — Edit collection name, description, and properties.	Sites → Group sites → Edit multi-unit site	/properties/group/{groupId}/edit
Collection hero carousel — Home → Hero sheet on the collection editor: property photos vs. a custom carousel, add/reorder slides, per-slide focal point.	Sites → Group sites → Edit multi-unit site → Layout tab → Home → right panel → Hero	/properties/group/{groupId}/edit?jumpTo=hero.carousel
Collection Home listings — Home → Page Content: the locked Properties row. Pencil opens the section editor (title, intro, See more button style, properties per row); Show on Home hides the grid on a brand-led Home.	Sites → Group sites → Edit multi-unit site → Layout tab → Home → right panel → Page Content	/properties/group/{groupId}/edit?jumpTo=home-listings
Collection brand & hero style — Home → Brand sheet on the collection editor: layout (Map + list / Grid showcase), header style, hero style (content placement, overlay, medallion, badges, text), intro reveal, logos, typography, colors.	Sites → Group sites → Edit multi-unit site → Layout tab → Home → right panel → Brand	/properties/group/{groupId}/edit?jumpTo=brand-identity
Collection guest verification — Settings → Guest verification on the multi-unit site editor: identity check, rental agreement, fee payer, and synced-stay options for every member listing.	Sites → Group sites → Edit multi-unit site	/properties/group/{groupId}/edit?jumpTo=guest-verification
Hide multi-unit site — Take a whole multi-unit site off the public web without deleting it or cancelling your subscription. Found under Page basics in the site editor.	Sites → Group sites → Edit multi-unit site	/properties/group/{groupId}/edit

Property editor — every section and action

Open it with Sites → Listing sites → Edit listing. The sidebar has four tabs — Space · Arrival · ⚙ (Preferences) · Layout — and each section below names the tab it lives on.

Space tab

Photos & Spaces — Space tab → Photos & Spaces — /properties/{code}/manage?tab=edit-listing&section=photos

• Photos & Spaces — Photo gallery, spaces, and image uploads.
• Video walkthrough — Pick a gallery video as a click-to-play tour above the photo gallery.
• Gallery hover & shuffle — Choose whether gallery tiles rotate through your other photos and swap on hover, or stay put and only zoom.

Property Story — Space tab → Property Story — /properties/{code}/manage?tab=edit-listing&section=property-details

• Listing title — Headline title shown to guests.
• Tagline — Short summary under the title.
• Listing description — Long-form description of the space.
• Property type — House, apartment, condo, or cabin.
• Property category — Beach, mountain, lake, or urban.
• Listing type — Entire place, private room, or shared room.
• Number of floors — Total floors in the building.
• Floor number — Which floor the unit is on.
• Year built — When the property was built.
• Property size — Square footage or square meters.
• Property size unit — Choose sq ft or sq m.
• Listing details — Additional property details.
• Guest access — Areas guests can access.
• Interaction with guests — How hosts interact with guests.
• Other notes — Additional notes for guests.
• Accessibility features — Accessibility features for guests with mobility needs.
• Maximum guests — Guest limit for bookings.
• Property Story — Title, tagline, description, classification, guest access, and listing notes.

Location — Space tab → Location — /properties/{code}/manage?tab=edit-listing&section=location

• Address — Full property address.
• Publish exact location — Show guests the street address and precise map pin instead of the area (about 1 km), for this listing or every listing.
• Display location — Guest-facing location under the title on the home page and in the footer (e.g. Catskills, New York).
• Location features — Waterfront, ski-in, private entrance, and more.
• Neighborhood — Area tag that groups properties on multi-unit site search.
• Neighborhood description — Describe the neighborhood.
• Getting around — Transportation and parking info.
• Scenic views — Views from the property.
• Location — Address, display location, neighborhood, getting around, scenic views, and location features.

Amenities — Space tab → Amenities — /properties/{code}/manage?tab=edit-listing&section=amenities

• Add amenities — Choose amenities for your listing.
• Featured amenities — Pick up to 10 amenities to show first on your property page (the rest collapse under "See all").
• Amenities — help me decide — AI coach that picks which amenities to feature based on your guest type and market.
• Amenities — Everything your place offers — appliances, features, services, and extras.
• Turn any single amenity on or off — Every amenity (Pool, Hot tub, EV charger, Washer, …) is toggled here — open Add items to add one the list does not show yet.

Reviews & Testimonials — Space tab → Reviews & Testimonials — /properties/{code}/manage?tab=edit-listing&section=testimonials-feedback

• Reviews & Testimonials — Curate featured testimonials, control which reviews guests can browse, and view private feedback.

Cancellation policy — Space tab → Cancellation policy — /properties/{code}/manage?tab=edit-listing&section=cancellation-policy

• Cancellation policy — Flexible, moderate, strict, or super strict.
• Days before check-in — How many days before check-in for refunds.
• Cancellation policy — Refund rules and how many days before check-in guests can cancel.

Public contact info — Layout tab → Home → right panel → Contact — /properties/{code}/manage?tab=edit-listing&section=contact-info

• Public contact info — Public contact details shown on your property page (anyone can see) and contact form recipients.
• Contact form recipients — Contact form messages go to your account notification recipients — manage them in Account & Notifications.
• Public host name — Host name shown in the public contact info box.
• Public host location — Location shown next to the host name in the public contact info box.
• Public host email — Email address shown publicly in the contact info box on your property page.
• Public host phone — Phone number shown publicly in the contact info box on your property page.
• WhatsApp — WhatsApp number shown in the public contact info box for direct messaging.
• Footer location — Public location in the site footer. Defaults to Display location; optionally show the street address. The Powered by Haven badge at the bottom of the footer is on unless you hide it here.

Arrival tab

Local guide — Arrival tab → Local guide — /properties/{code}/manage?tab=edit-listing&section=local-guide

• Local guide — Recommend stores, restaurants, things to do, and services near your property, on a map with photos. Import places from a page, list, screenshot or PDF.

Upsells — Arrival tab → Upsells — /properties/{code}/manage?tab=edit-listing&section=guest-store

• Upsells — Manage the products and services guests can browse.
• Product visibility — Toggle which products are shown to guests.
• Sync store data — Refresh products from Host Co.

Import a guidebook — Arrival tab → Import (the button under Add page, to the right of the phone preview) — /properties/{code}/manage?tab=edit-listing&section=guidebook-import

• Import a guidebook — Paste a public guidebook link (TouchStay, Everhost, BetterSTR and similar) or upload a PDF, then review what lands in your guide.
• Guidebook link — Paste a TouchStay, Everhost or BetterSTR guest link, or another public guidebook URL, to create missing sections.

Check-in & tasks — Arrival tab → Check-in & tasks — /properties/{code}/manage?tab=edit-listing&section=check-in

• Guest task list — One checklist guests complete around their stay — verification steps, surveys, and your own custom tasks, in your order.
• Add a custom guest task — Ask guests to complete anything — e.g. a government registration form — with a link and a checkbox you can review.
• Security deposit for OTA bookings — Ask Airbnb, Vrbo and other synced guests for a refundable deposit — they add a card in the guidebook and Haven holds it before check-in. One switch and one amount per booking channel, the same table as Pricing → Security deposit.
• “How did you find us?” survey — Toggle the one-time discovery survey guests answer in the guide.
• Guidebook message wording — Where the auto-sent guide message is written, and which form leads it.
• Form offered with the guide — Mark a form on the check-in task list as the one the auto-sent message offers.
• Access type — Smart lock, keypad, lockbox, or greeting.
• Access details — Codes, lockbox details, and entry info.
• Gate or community code — Optional second code for the community gate, parking, or building entry.
• Check-in time — Earliest check-in time. Locked when synced from a PMS.
• Check-in by (optional) — Latest check-in time you accept guests by.
• Flexible check-in — Guests can arrive any time on their check-in day.
• Directions to property — How to find the entry.
• Check-in steps — Step-by-step arrival instructions.
• Keys required — Guests must use a physical key.
• 24/7 staff — Building staff available around the clock.
• In-person greeting — Host meets guests at arrival.
• Early check-in allowed — Allow early arrivals.
• Late check-in allowed — Allow late arrivals.
• Keys return method — How guests return keys.
• Early check-in notes — Details for early arrivals.
• Late check-in notes — Details for late arrivals.
• Rental agreement — Pre-arrival digital rental agreement guests sign in the guest portal.
• Check-in tasks on OTA bookings — Separate switches for whether Airbnb, Vrbo, and PMS stays run the agreement, the ID check, and Screen & Protect.
• Guest verification — Require government ID, selfie match, and other identity checks before arrival.
• Require pre-arrival signature — Make guests sign before arrival.
• Block sensitive arrival info until signed — Hide WiFi, check-in steps, smart-lock / keypad codes, directions, and host contact until the guest signs.
• Check-in & tasks — The check-in task list, rental agreement, identity check, forms, and the arrival details guests see after those tasks.

Guide layout & tabs — Arrival tab → Guide layout & tabs — /properties/{code}/manage?tab=edit-listing&section=guide-layout

• Guide cards & order — Drag to reorder the cards on the guide Home and Property tabs, hide cards, or add custom pages as cards.
• Rename guide tabs — Give the Home, Property, Explore, Offers and Chat tabs your own names, here under Tab names or with the pencil on each tab in the phone preview.
• Hide the Property tab — Switch Show off beside the Property tab under Tab names: guests no longer see the tab, and its house rules, pages and menus show on Home.
• Offers button — A card on Home that opens the Offers tab under its name; take it off, bring it back or move it to Property with Add a card.

Guidebook access — Arrival tab → Guidebook access — /properties/{code}/manage?tab=edit-listing&section=guidebook-access

• Collect email for marketing — Ask unmatched guide visitors for an email that lands in your CRM.
• Also ask for a phone number — Add an optional phone field to the guide’s email ask.
• Ask for email on the booking link — Which guests arriving from their booking link are asked for an email: everyone, everyone except Airbnb, or no one.
• Ask guests to add their contact info — Guests with no email on file see “Add your contact info” on their guest card.
• Ask for email before add-on checkout — Guests with no email on file enter one before paying for an add-on.
• Auto-send to direct guests — Email the guide at booking and remind direct guests before check-in.
• Auto-send to OTA guests — Message the guide into Airbnb/Vrbo threads through your connected PMS.
• AI replies to messages — Let your AI assistant answer Airbnb, Vrbo and Booking.com guests for this listing.
• When arrival details appear — Days before check-in that Wi-Fi, entry codes, and directions unlock for a guest.
• Switch guidebook — Pick which guidebook the phone edits — the guest guide, a cleaners’ guide, an owner’s manual — or add a new one.
• Guide weather (°F / °C) — Choose whether the weather forecast on your guide shows Fahrenheit or Celsius.

Welcome — Arrival tab → Welcome — /properties/{code}/manage?tab=edit-listing&section=custom-guide-fields

• Welcome message — A warm greeting shown as a guide card alongside your custom guide pages.

Guide components — Arrival tab → Guide components — /properties/{code}/manage?tab=edit-listing&section=scan-spots

• Guide components — Built-in cards and pages you add — WiFi, check-in, polls, PDFs, links, embeds — plus printable QR codes.
• Scan spots — Printable QR codes guests scan for instructions, photos, and video.

Checkout & tasks — Arrival tab → Checkout & tasks — /properties/{code}/manage?tab=edit-listing&section=checkout-instructions

• Checkout time — Time guests should depart.
• Checkout notes — The paragraph the Checkout reminder shows under the heading Checkout instructions.
• Checkout task list — One checklist guests tick off before they leave — the built-in departure tasks and your own, in your order.
• Add a checkout task — Add your own departure task (run the dishwasher, strip the beds) to the checkout checklist guests tick off.
• Gather used towels — Checkout task: gather towels.
• Take out trash — Checkout task: take out trash.
• Turn off lights/AC — Checkout task: turn off lights or AC.
• Lock up — Checkout task: lock up the property.
• Return keys — Checkout task: return keys.
• Additional checkout notes — Free-text notes shown under the checkout checklist (steps belong on the list itself).
• Checkout & tasks — The checkout checklist guests tick off (built-in and custom tasks, in your order), plus the checkout time and notes.

Rules & safety — Arrival tab → Rules & safety — /properties/{code}/manage?tab=edit-listing&section=house-rules

• House rules — Core rules for guests.
• Require agreement — Guests must agree to rules.
• Events allowed — Allow events on the property.
• Commercial photography — Allow commercial photography.
• Quiet hours — Enable quiet hours for guests.
• Quiet hours start — Start time for quiet hours.
• Quiet hours end — End time for quiet hours.
• Pets allowed — Off removes Pets from the listing's guest picker.
• House rules — help me decide — AI coach that assembles house rules tailored to your property.
• Children allowed — Off removes Children from the listing's guest picker.
• Infants allowed — Off removes Infants from the listing's guest picker.
• Unsecured pool or hot tub — Safety consideration.
• Nearby water — Safety consideration.
• Climbing structures — Safety consideration.
• Unprotected heights — Safety consideration.
• Dangerous animals — Safety consideration.
• Exterior security camera — Safety device disclosure.
• Noise decibel monitor — Safety device disclosure.
• Must climb stairs — Property disclosure.
• Potential noise — Property disclosure.
• Pets on property — Property disclosure.
• No parking — Property disclosure.
• Shared spaces — Property disclosure.
• Limited essential amenities — Property disclosure.
• Weapons on property — Property disclosure.
• Rules & safety — Core rules, pets, events, quiet hours, commercial photography, the rules agreement guests acknowledge, and safety disclosures.
• Safety & disclosures — Safety devices (cameras, noise monitors) and property disclosures (stairs, pool, heights, noise, weapons, shared spaces).

WiFi & contacts — Arrival tab → WiFi & contacts — /properties/{code}/manage?tab=edit-listing&section=wifi-info

• WiFi network — Network name for guests.
• WiFi password — Network password.
• Guest guidance — During-stay tips and info.
• In-stay contacts — Emergency, maintenance, and property contact details shown to booked guests in their arrival guide.
• Property contact name — The name guests see on this property’s Contact card. Blank uses your Business info.
• Property contact email — Primary contact email for the property.
• Property contact phone — Primary contact phone number for the property.
• Let guests tap to call — One-tap Call button on the guide’s Contact card and chat.
• Emergency contact name — Emergency contact person shown to booked guests.
• Emergency contact phone — Emergency contact phone number shown to booked guests.
• Emergency contact email — Emergency contact email shown to booked guests.
• Maintenance contact name — Maintenance contact person shown to booked guests.
• Maintenance contact phone — Maintenance contact phone number shown to booked guests.
• Maintenance contact email — Maintenance contact email shown to booked guests.
• WiFi & contacts — Network access and guidance guests need while they are staying at the property.
• WiFi & contacts — Tips, house manual content, and guidance guests need while they are staying at the property.

House manual PDF — Arrival tab → House manual PDF — /properties/{code}/manage?tab=edit-listing&section=welcome-booklet

• House manual PDF — Generate a multi-page House Manual — a printable welcome book with house rules, a local guide with QR codes, and store products — to leave inside the property for arriving guests.

⚙ Preferences tab

Pricing (Calendar tab) — open the listing → Calendar tab → Pricing panel — /properties/{code}/manage?tab=calendar

• Pet requirements — Pet policy requirements and rules.
• Max pets per reservation — Limit the number of pets a guest can bring on a booking.
• Currency — Property currency for nightly rates, fees, taxes, deposits, and guest payments.
• Community fee — HOA or community fee.
• Linen fee — Premium linens fee.
• Security deposit — Refundable Stripe hold authorized before check-in and auto-released after checkout unless you file a claim. Switch it on per booking channel — Haven site, Direct, Airbnb, Vrbo, Booking.com — each with its own amount.
• Security deposit amount — How much to hold on the guest card — set separately for each booking channel.
• Resort fee — Resort amenities fee.
• Hide Special Offers section — Hide the Special Offers cards on your listing. Discounts still apply at checkout.
• Weekly discount — Discount for 7+ nights.
• Monthly discount — Discount for 28+ nights.
• Early bird discount — Discount for booking in advance.
• Early bird booking window — Days in advance for early bird.
• Last-minute discount — Discount for short-notice bookings.
• Last-minute booking window — Days before check-in for last-minute.
• Trip length discount — Discount after a set number of nights.
• Trip length threshold — Nights required for trip length discount.
• Direct booking discount — Reward guests for booking direct on your Haven site.
• Extra guest fee — Fee per extra guest.
• Extra guest threshold — Guests after which fee applies.
• Pet fee — Fee for pets.
• Pet fee charge type — How to charge pet fee (per stay, per night, per pet).
• Pet fee — help me decide — AI coach to recommend pet fee and policy.
• Cleaning fee — help me decide — AI coach to recommend cleaning fee for your property.
• Discounts — help me decide — AI coach for weekly, monthly, early-bird, last-minute, and trip-length discounts.
• Short-stay cleaning fee — Extra cleaning for short stays.
• Short-stay max nights — Max nights for short-stay cleaning fee.
• Promotions — Custom date-based discounts.
• Add promotion — Create a new date-based promotion.
• Pricing — Base rate, fees, discounts, taxes, security deposit, promotions, and discount codes.
• Base nightly rate — Default nightly price.
• Weekend rate — Different rate for weekends.
• Direct-booking markup — Markup your PMS adds to synced nightly rates.
• Cleaning fee — One-time cleaning fee.
• Management fee — Property management fee added to each booking — a flat amount or a percentage of the nightly rate.
• Your service fee — The percentage you add on top of each direct booking and keep, under a name you choose. Inherits your account-wide default until you set one here.
• Taxes — Manage per-jurisdiction tax rules in Payouts & Accounting — state, county, city, district, or custom. (opens /host?tab=payouts&paSub=tax-rules)
• VAT / GST — Manage international tax line items in Payouts & Accounting. (opens /host?tab=payouts&paSub=tax-rules)
• Business info for filings / accounting profile — The legal business name, entity type, and mailing address printed on tax filing summaries. Lives on Payouts → Tax obligations; Stripe collects your tax ID for 1099-K. (opens /host?tab=payouts&paSub=obligations&businessInfo=1)
• Discount codes — Create checkout codes guests enter at booking (e.g. WELCOME15, SPRING20).
• Hide price breakdown from guests — Collapse nightly rates and individual fees into one named line for guests. Totals, discounts, taxes, and refundable holds stay visible.
• OTA savings on booking bar — Show guests "Saving $X booking direct" against your real Airbnb price. Lives on the Calendar → Price panel.
• Other booking sites — Show guests "Also on Airbnb" logos linking to this home on Airbnb, Vrbo, Booking.com and more. Lives on the Calendar → Price panel.
• Payment schedule — Take a deposit at booking and charge the rest automatically before check-in, in one payment or up to five.
• If a payment is late — Flag a booking whose payment is late, or cancel it and free the dates after a set number of days, plus the bank transfer deposit window. Lives on the Calendar → Price panel.

Cancellation policy — Space tab → Cancellation policy — /properties/{code}/manage?tab=edit-listing&section=cancellation-policy

• Cancellation policy — help me decide — AI coach to recommend a cancellation policy.

Availability & stay rules (Calendar tab) — open the listing → Calendar tab → Availability panel — /properties/{code}/manage?tab=calendar

• Minimum nights — Minimum stay length.
• Maximum nights — Maximum stay length.
• Instant book — Allow bookings without approval.
• Inquiry button — Show or hide the Submit an inquiry button beside the booking button. Hidden, guests book or use the contact form.
• Allow same-day turnover — Let a guest check in on the day another checks out. Turn off for a buffer night between stays.
• Auto-expire pending requests — Auto-cancel unanswered booking requests after 2 days, or another window you set (1–90 days). Account-wide: Unanswered requests expire in Sites → Listing settings.
• Advance notice — Minimum notice before booking.
• Booking window — How far in advance guests can book.
• Check-in day — Allowed check-in days.
• Check-out day — Allowed check-out days.
• Check-in time — Preferred check-in time.
• Availability — Minimum and maximum stay length, booking window, advance notice, instant book, and check-in / check-out days.

iCal — ⚙ Preferences tab → iCal — /properties/{code}/manage?tab=edit-listing&section=calendar-sync

• Include pending reservations — Include pending stays in calendar feed.
• Calendar URL — Shareable calendar feed.
• I've added this to Airbnb — Confirm you pasted the Haven calendar URL into Airbnb.
• External calendars — Connected external calendars.
• Add external calendar — Connect a new external calendar.
• iCal — Connect external calendars (Airbnb, Vrbo, Booking.com) via iCal and share your own calendar feed.

Custom domain — ⚙ Preferences tab → Custom domain — /properties/{code}/manage?tab=edit-listing&section=custom-domain

• Custom domain — Connect a custom domain or claim a subdomain.
• Custom domain — Attach a custom domain (e.g. mybeachhouse.com) to this listing.

Smart devices — ⚙ Preferences tab → Smart devices — /properties/{code}/manage?tab=edit-listing&section=smart-devices

• Smart devices — Connect and manage smart locks and thermostats.
• Smart lock — Connect and manage smart lock access codes.
• Connect lock provider — Link your smart lock account.
• Assign lock to property — Choose which lock to use for access codes.
• Test lock and unlock — Send a real lock or unlock command to the assigned device.
• Guest code start and end — Codes start relative to check-in and end relative to checkout.
• Smart thermostat — Connect and manage climate for this property.
• Connect thermostat — Link your Nest, ecobee, Honeywell Resideo, Sensi, tado, or SmartThings account — Nest can also connect directly through Google.
• Assign thermostat to property — Choose which thermostat to use for occupied and eco climate.
• Test comfort and away — Send a real temperature command so you can watch the thermostat change.
• Comfort and away schedule — Comfort starts relative to check-in; away starts relative to checkout.

Language — ⚙ Preferences tab → Language — /properties/{code}/manage?tab=edit-listing&section=language

• Listing language — Pick the language Haven AI uses to write or enrich this listing.

Calendar — open the listing → Calendar tab — /properties/{code}/manage?tab=calendar

• Calendar AI Assistant — Manage pricing, blocks, and availability using plain language. (opens /manage?tab=calendar)

Advanced — ⚙ Preferences tab → Advanced — /properties/{code}/manage?tab=edit-listing&section=manage-listing

• Booking widget — Replace Haven's booking bar with another platform's booking widget (guests see it on paid plans; you see it on your site while signed in on any plan).
• Duplicate listing — Make a copy of this listing as a starting point for a similar one.
• Shared calendar — Share one Haven calendar and price across listings for the same physical space. External calendar feeds live under iCal.
• Archive listing — Hide this listing. Restore it later from the dashboard.

Website link — ⚙ Preferences tab → Website link — /properties/{code}/manage?tab=edit-listing&section=website-link

• Website link — The property’s own website. The profile page Book direct button opens this URL.
• Re-read website — Read the property’s website again to replace this profile’s photos, logo and colors, or text.

Visibility — ⚙ Preferences tab → Visibility — /properties/{code}/manage?tab=edit-listing&section=visibility

• Visibility — Publish your listing, manage your plan, connect payouts, and see what is blocking bookability.
• Ask guests how they found you — Turn the checkout “How did you find us?” question on or off for this listing (configured account-wide in Performance → Settings).
• Bookability checklist — What is still missing before guests can book this listing — photos, title, description, pricing, and more.
• Subscription plan — Choose or change the subscription plan required to publish this listing.
• Connect payouts (Stripe) — Connect or finish setting up your Stripe account so guests can pay and you can be paid out.
• Hide from public — Take this listing off the public web without archiving it or cancelling your subscription. Only you can see it while hidden.

Layout tab

Hero — Layout tab → Hero — /properties/{code}/manage?tab=edit-listing&section=hero

• Hero layout — Choose Full bleed, Billboard, Collage, or Carousel for the top of your property page.
• Hero photos — Hand-pick the photos your hero shows. Collage starts with your first 5 gallery photos; other layouts use gallery order until you pick.
• Hero badges — Small proof chips under the hero title: your live rating, a Hosted by chip, an amenity, or custom text with an emoji or laurel frame.
• Page audio — Upload a soundtrack for the property page, with autoplay and loop. Independent of hero photos or video.
• Content placement — Where the hero headline and booking bar sit: Centered, Stacked, Editorial left, or Medallion.
• Trust strip under the hero — A band under the hero with your name, guest rating and stars, review count by source and a Guest favorite laurel. Shows once the listing has a rated review.

page-basics — Layout tab — /properties/{code}/manage?tab=edit-listing&section=page-basics

• Hero text & what shows — The words over the hero photo and which lines show: eyebrow, headline (replaces the title over the hero only), tagline, location and neighborhood, each with Show in hero.

Brand identity — Layout tab → Brand identity — /properties/{code}/manage?tab=edit-listing&section=brand-identity

• Logo — Custom header logo replaces the HAVEN wordmark on your property page.
• Brand colors — Primary + secondary brand colors that drive buttons, the header, and accents on your property page.
• Typography — Pick a curated page font, an optional separate font for the hero title, whether the eyebrow and location line use the title font or the page font, and how each hero line looks: size, weight, spacing, color, shadow, and All caps. The words are on the Page tab.
• Page font — Body font used across your property page.
• Hero title font — Optional separate font for the big headline at the top of your property page.
• Location font — Whether the hero location line uses the title font or the page font.
• Section heading font — Whether section headings below the hero use the title font or the page font.
• Text size — Make all the text on your site smaller or larger: Small, Normal, Large, or XL. Header tabs have their own size control.
• Header tabs — Size of the header tab labels: Match (same as Text size), Small, Normal, Large, or XL.
• Social links — Facebook, Instagram, X, YouTube, and TikTok icons shown in the footer of your property page and guest guide. A Pinterest icon shows there too when a Pinterest link is set in SEO → Linked profiles. An Apple Business link is not one of these icons. Put it under Sites → SEO → Linked profiles. On a multi-unit site with 3 or more listings, put it in the Google & Apple Maps step instead.
• Use custom social links — Override the collection-level social links for this listing only.
• Facebook — Facebook profile URL shown in the footer.
• Instagram — Instagram profile URL shown in the footer.
• X (Twitter) — X / Twitter profile URL shown in the footer.
• YouTube — YouTube channel URL shown in the footer.
• TikTok — TikTok profile URL shown in the footer.

Page SEO — Layout tab → Home → page SEO controls — /properties/{code}/manage?tab=edit-listing&section=page-seo

• Search appearance (Home) — The title and description Google shows for your listing's home page. Separate from the page's own headline and description.

Site pages & tabs — Layout tab → Site pages & tabs — /properties/{code}/manage?tab=edit-listing&section=site-pages

• Apply to other listings — Layout tab → Advanced: copy picked pieces of this listing’s design — story sections, section order, pages, tab placement, hero, brand — to other listings, linked or as independent copies. Undo and unlink live there too.
• Story section badges — Badges inside a story section (photo beside text): rating, Hosted by, amenity, or custom chips under the photo, under the text, or across the bottom.
• Inset a photo section or add space around it — A Parallax section, or a Carousel section with a background photo, can run full bleed or float inset, and can keep space above and below so it does not run into the next photo section.
• Show carousel cards in a grid — On a Carousel section, Layout switches the sideways row to a grid. Columns and Rows set how many cards show on one page; further cards use the arrows.
• Add a plain text section (Text block) — A section of words on their own — eyebrow, heading, text and a button, centered — with a Tight, Medium or Wide column, and nothing, a brand tint or a photo behind it.
• Space between sections (Spacing) — How much of the page a section keeps above and below itself: None, Tight, Standard or Roomy. Change one, then apply it to every section on the site.
• Show a section as a quote — Turn a Story or Parallax section into a pull quote: the body set large under a quote mark, with the title beneath it as the name.
• FAQs — Common questions and answers shown as an expandable list on your listing page.
• FAQ questions — Add, edit, or remove questions and answers for your listing.

Multi-unit site editor — every action

Open it with Sites → Group sites → Edit multi-unit site. The top tabs are Properties · Settings · Layout; on Layout, click Home (or a site tab) and the right panel opens on Hero.

Properties tab

• Properties — Attach properties to this multi-unit site. (Properties tab → Properties)
• Room types — Group interchangeable rooms under one shared card with pooled availability. (Properties tab → Room types)
• Neighborhoods — Tag properties by neighborhood for search grouping and the Neighborhoods section. (Properties tab → Neighborhoods)
• Collections — Group properties into tiers like Signature or Classic, then add them to a collection. (Properties tab → Collections)
• Copy a property in this site — Duplicate one of the attached listings — handy for resorts and boutique destinations adding similar room types. (Properties tab → Copy a property in this site)
• Properties tab — Open the Properties tab to attach listings. (Properties tab → Properties tab)

Settings tab

• Include every listing automatically — Track your portfolio: listings that sync in join this site and archived ones drop off. (Settings tab → Include every listing automatically)
• Search filters — Add a filter button to the booking bar: bedrooms, bathrooms, pet friendly and amenity toggles. (Settings tab → Search filters) — /properties/group/{groupId}/edit?jumpTo=search-filters
• Google reviews — Import your Google business reviews. Haven checks Google every day; Check now checks right away. (Settings tab → Testimonials) — /properties/group/{groupId}/edit?jumpTo=settings-testimonials
• Booking widget — Replace the Home search bar with another platform's booking widget (guests see it on paid plans; you see it while signed in on any plan). (Settings tab → Booking widget) — /properties/group/{groupId}/edit?jumpTo=advanced
• Listing URLs — Haven subdomain, custom domain, the first word of every listing address (/cabins/…), and whether each listing is a page or its own subdomain. (Settings tab → Listing URLs) — /properties/group/{groupId}/edit?jumpTo=search-and-urls
• Search visibility — Google + social share previews and SEO checks. (Settings tab → Search visibility) — /properties/group/{groupId}/edit?jumpTo=search-and-urls
• Share — QR code and shareable link for this multi-unit site. (Settings tab → Share) — /properties/group/{groupId}/edit?jumpTo=share
• Default rental agreement — Rental agreement applied to every member listing. (Settings tab → Default rental agreement) — /properties/group/{groupId}/edit?jumpTo=rental-agreement
• Guest verification — Require a signed agreement and identity check before check-in details unlock. Applies to every listing on this site unless a listing overrides it. (Settings tab → Guest verification) — /properties/group/{groupId}/edit?jumpTo=guest-verification
• Tax rules — Shared tax line items for this group and its member listings — managed in Payouts & Accounting. (Settings tab (leaves the editor)) — /host?tab=payouts&paSub=tax-rules
• Business cards — Printable QR business cards for this multi-unit site. (Settings tab → Business cards) — /properties/group/{groupId}/edit?jumpTo=business-cards
• Discount codes — Promo codes that work on every listing on this multi-unit site. (Settings tab → Discount codes) — /properties/group/{groupId}/edit?jumpTo=discount-codes
• Language — Default language Haven AI uses to write content for this site. (Settings tab → Language) — /properties/group/{groupId}/edit?jumpTo=language
• Translate a field — Translate any field on this site, or change its default language. (Settings tab → Translate a field) — /properties/group/{groupId}/edit?jumpTo=language
• Optimization checklist — Suggested next steps to make this page more discoverable. (Settings tab → Optimization checklist) — /properties/group/{groupId}/edit?jumpTo=enhance-checklist
• Settings — Open the Settings tab. (Settings tab → Settings)

Layout tab

• Multi-unit site name — Brand name guests see in the header. (Layout tab → Home → right panel → Page) — /properties/group/{groupId}/edit?jumpTo=page-basics
• Hero headline & eyebrow — The words over the hero photo: the eyebrow above the headline (with Show in hero) and a headline that replaces the site name over the hero only. Medallion title and subtitle too. (Layout tab → Home → right panel → Page) — /properties/group/{groupId}/edit?jumpTo=page-basics
• Tagline — Short line under the hero headline, also used elsewhere on the page. Show in hero hides it on the hero without clearing it. (Layout tab → Home → right panel → Page) — /properties/group/{groupId}/edit?jumpTo=page-basics
• Description title — The heading over your description on the Home page — its own text, separate from the hero tagline. Empty shows the description without a heading. (Layout tab → Home → right panel → Page) — /properties/group/{groupId}/edit?jumpTo=page-basics
• Description — Long description shown to guests. (Layout tab → Home → right panel → Page) — /properties/group/{groupId}/edit?jumpTo=page-basics
• Display location settings — Guest-facing area names under the title on the home page and in the footer (e.g. Catskills, New York). Use Show in hero to hide the line on the home hero. (Layout tab → Home → right panel → Page) — /properties/group/{groupId}/edit?jumpTo=page-basics
• Group location(s) — Ballpark area for this multi-unit site. Guides AI writing assistants and tax suggestions. (Layout tab → Home → right panel → Page) — /properties/group/{groupId}/edit?jumpTo=page-basics
• Publish exact location — Show guests each home’s street address and precise map pin instead of the area (about 1 km), for this site’s homes or every listing. (Layout tab → Home → right panel → Page) — /properties/group/{groupId}/edit?jumpTo=page-basics
• Hero slides — Listing photos or your own slides for the top of the page, plus the slide transition. (Layout tab → Home → right panel → Hero) — /properties/group/{groupId}/edit?jumpTo=hero
• Page audio — Upload a soundtrack for the collection page, with autoplay and loop. Independent of hero photos or video. (Layout tab → Home → right panel → Hero) — /properties/group/{groupId}/edit?jumpTo=hero
• Hero layout — Text placement and medallion, inset or full-bleed frame, full-screen height, availability search, and overlay tint. (Layout tab → Home → right panel → Hero) — /properties/group/{groupId}/edit?jumpTo=hero
• Text wrap & alignment — Headline width and alignment, hero badges, and the trust strip under the hero (rating, review count, Guest favorite laurel). The hero's words and Show switches are on the Page tab; size, weight and color under Brand → Typography. (Layout tab → Home → right panel → Hero) — /properties/group/{groupId}/edit?jumpTo=hero
• Intro reveal — Opening animation that plays once when guests first land on your site. (Layout tab → Home → right panel → Hero) — /properties/group/{groupId}/edit?jumpTo=hero
• Page Content — Full-width sections above the properties grid — each can include a themed button. (Layout tab → Home → right panel → Page Content) — /properties/group/{groupId}/edit?jumpTo=story-sections
• Inset a photo section or add space around it — A Parallax section, or a Carousel section with a background photo, can run full bleed or float inset, and can keep space above and below so it does not run into the next photo section. (Layout tab → Home → right panel → Page Content) — /properties/group/{groupId}/edit?jumpTo=story-sections
• Show carousel cards in a grid — On a Carousel section, Layout switches the sideways row to a grid. Columns and Rows set how many cards show on one page; further cards use the arrows. (Layout tab → Home → right panel → Page Content) — /properties/group/{groupId}/edit?jumpTo=story-sections
• Add a plain text section (Text block) — A section of words on their own — eyebrow, heading, text and a button, centered — with a Tight, Medium or Wide column, and nothing, a brand tint or a photo behind it. (Layout tab → Home → right panel → Page Content) — /properties/group/{groupId}/edit?jumpTo=story-sections
• Space between sections (Spacing) — How much of the page a section keeps above and below itself: None, Tight, Standard or Roomy. Change one, then apply it to every section on the site. (Layout tab → Home → right panel → Page Content) — /properties/group/{groupId}/edit?jumpTo=story-sections
• Home — Search appearance — The title and description Google shows for your site's Home page. Separate from the page's own headline and intro. (Layout tab → Home → page SEO) — /properties/group/{groupId}/edit?jumpTo=home-seo
• Listings on Home — Show or hide the booking grid on Home, and edit the Properties section the same way as a story card — title, intro, See more button style, and how many properties show per row. (Layout tab → Home → right panel → Page Content) — /properties/group/{groupId}/edit?jumpTo=story-sections
• Testimonials — Featured guest reviews. (Layout tab → Home → right panel → Page Content → Guest Stories) — /properties/group/{groupId}/edit?jumpTo=testimonials
• Brand identity — Logo, contact info, social links, header style, layout, and typography. (Layout tab → Home → right panel → Brand) — /properties/group/{groupId}/edit?jumpTo=brand-identity
• Logo — Custom header logo replaces the HAVEN wordmark. (Layout tab → Home → right panel → Brand) — /properties/group/{groupId}/edit?jumpTo=brand-identity
• Contact Info — Form recipients and public contact box fields. (Layout tab → Home → right panel → Footer) — /properties/group/{groupId}/edit?jumpTo=brand-identity.contact
• Footer location — Public location in the site footer. Defaults to Display locations from Home → Page. The Powered by Haven badge at the bottom of the footer is on unless you hide it here. (Layout tab → Home → right panel → Footer) — /properties/group/{groupId}/edit?jumpTo=brand-identity.footer
• Privacy policy and Terms — The Privacy Policy and Terms & Conditions pages linked from the site footer; the terms also open from a small button beside House rules in the booking box and at checkout. (Layout tab → Home → right panel → Footer) — /properties/group/{groupId}/edit?jumpTo=brand-identity.legal
• Social links — Facebook, Instagram, X, YouTube, TikTok URLs. An Apple Business link is not one of these icons. Put it under Sites → SEO → Linked profiles. On a multi-unit site with 3 or more listings, put it in the Google & Apple Maps step instead. (Layout tab → Home → right panel → Footer) — /properties/group/{groupId}/edit?jumpTo=brand-identity.social
• Brand colors — Primary + secondary brand colors that drive buttons, the header, and accents. (Layout tab → Home → right panel → Brand) — /properties/group/{groupId}/edit?jumpTo=brand-identity
• Site layout — Map + list, Grid showcase, or Brand story — how the public page is composed, how many listing cards sit in a row, and whether listing cards open in a new tab. (Layout tab → Home → right panel → Brand) — /properties/group/{groupId}/edit?jumpTo=brand-identity
• Header style — Header bar style, collapsed surface, logo animation, header info, and favicon. (Layout tab → Home → right panel → Brand) — /properties/group/{groupId}/edit?jumpTo=brand-identity
• Typography — Page font, hero-title font, section heading font, site-wide text size, and how each hero line looks: color, size, weight, spacing, shadow, and All caps. The words themselves are on the Page tab. (Layout tab → Home → right panel → Brand) — /properties/group/{groupId}/edit?jumpTo=brand-identity
• Local guide — Add a Local Guide tab to your site, then attach a library guide. Manage places from the host dashboard library. (Layout tab → + New tab) — /properties/group/{groupId}/edit?jumpTo=create-named-tab
• Blog — Add a Blog tab to your site, write or generate articles, and attach a blog from your library. (Layout tab → Blog)
• FAQ — Add an FAQ tab to your site, then write questions or attach a library FAQ set. (Layout tab → FAQ)
• Hide from public — Take this multi-unit site off the public web without deleting it or cancelling your subscription. Only you can see it while hidden. (Layout tab → Home → right panel → Page) — /properties/group/{groupId}/edit?jumpTo=page-basics
• Layout tab — Open the Layout tab — landing-page composition. (Layout tab → Layout tab)
• Add a new tab — Create a custom sub-tab on this landing page. (Layout tab → + New tab) — /properties/group/{groupId}/edit?jumpTo=create-named-tab
• Recently deleted pages — Restore a page deleted from this site in the last 30 days. Open + New tab, then Recently deleted at the bottom of the list. (Layout tab → + New tab) — /properties/group/{groupId}/edit?jumpTo=create-named-tab

Related Articles

• Host Dashboard Overview
• Property Site Editor Overview
• Sites and Listings Glossary