Your Haven Studio (for Photographers, Designers, and Cleaners)

If you are a photographer, interior designer, or turnover cleaner, your Haven account is a studio, not a host dashboard. It holds your application and public profile, the jobs and hosts Haven routes to you, delivery into the client's library, and the ambassador program that pays you a share of what the hosts you bring pay Haven.

Getting In

Start on the join page for your trade: photographers, designers and stylists, or cleaners. Enter your email and create an account. The account is stamped as a pro, so you never see host onboarding.
Fill in the basics: your trade, disciplines or cleaning services, business name, city, and a portfolio link.
Build your profile in Profile. A photo, a headline and a few lines about your work, work samples or a portfolio link, the regions you serve, and your rates make up the setup checklist on Home.
Click Submit for review once the checklist is green. Haven reviews within about five business days; you are emailed when it is approved, waitlisted, or declined. Approval lists your profile. If you asked for the Ambassador Program, that same moment sends an invitation you accept — the referral link arrives only after you do.

Your profile is private until approval. Once approved your public profile goes live, and so does your Links page (a link-in-bio page on Haven). Your card also appears on your trade's page — photography, interior styling, or cleaning — with your photo, location, starting rates, a Request {name} button (Add {name} to my team for cleaners), and a followed link to the website you enter under Profile → Links. Hosts can also search the Haven pro directory for your trade once more than 10 pros in that trade are listed. Turning off List me in the Haven pro directory under Profile → Handle & visibility hides your profile, your card, and your directory listing; your profile link stops opening too.

Jobs (Photographers and Designers)

Jobs lists every request Haven has routed to you and every request where a host asked for you by name. Open a job for:

The client card — the host's name, email, phone, the property's title and address, a link to their Haven site, and their notes and preferred dates. Contact details appear once Haven assigns the job to you.
Schedule — set the date and a note; the host and Haven are told.
Thread — messages between you and the Haven services team about this job. Hosts do not see this thread; Haven relays anything they need.
Delivery — drop photos and videos straight into the client's Haven library. They land in the host's listing gallery with a Haven badge, and the host is emailed. You can retract a file within 24 hours; after that it is the host's.
Mark delivered and Complete — close the job once the files are in.

My Hosts (Cleaners)

Cleaners do not receive Haven-routed requests. Hosts add you to their team from your profile, or Haven links you to a roster entry a host already made for you when your email or phone matches. My hosts shows every host who has you on their turnover roster, the listings you cover, the jobs open right now, and what each host has paid you.

Jobs still arrive by text: reply Y to accept, DONE when finished, and text photos of the finished job. The Respond and Open job buttons on My hosts open the same no-login job page the text links to.

The Ambassador Program

The Ambassador tab is the referral program. It is optional and separate from being listed.

Approval does not enroll you. Haven emails an invitation: you are invited to the Haven Ambassador Program, which means asking the property owners and property managers you already work with to join Haven. Accept it and you receive a personal link, with the code in the link, to send them. When one of them joins and pays for a plan, you receive the share on the invitation — usually 50% of that plan for 12 months, with the Starter, Growth, and Pro amounts written out in the letter. You do not have the link until you accept, from Home → Accept and get your link or the button in the email. Until then you stay invited, and Haven can change the offer and send it again.

Who counts as your referral — a host who signs up through your referral link, your QR code, or an email invite you send from the Ambassador tab. A host already on Haven who hires you is a client, not a referral.
What you earn — the share on the invitation you accepted, of what each referred host pays Haven for their plan, for the number of months on that invitation, paid to your Stripe account.
Your first three hosts — right after you accept, Home shows a one-time card asking for three hosts you already work with. Add a name and email for each and Haven sends each one an intro from you, the same email as an invite from the Ambassador tab. Sending or closing the card removes it for good.
Invite your hosts — email a host you already work with from the Ambassador tab. If they sign up, even without clicking the link, they count as your referral. For cleaners, the invited host also gets you on their turnover roster before their first booking.
What your hosts get from it — a host who joins through you finds you already chosen on Haven's photography request form (photographers) or styling request form (designers), and can clear it if they want someone else. A host who joins through a cleaner has that cleaner on their turnover team from day one.
Your numbers — the top of Referrals on the Ambassador tab shows Link visits (different people who opened your link in the last 30 days, not counting you, refreshed once a day), Sign-ups, and Earning (referred hosts paying inside the window on your invitation right now).
Referral status — each host shows as Invited, Signed up, Earning, Paused (back on the free plan), or Window ended, with the months left and what they have earned you so far.
Payouts — connect Stripe once on the Ambassador tab. Referral earnings and, for cleaners, turnover payouts from every host both land in that account.

You can leave the program at any time from the Ambassador tab. Leaving does not affect your listing, jobs, or link page. Joining, if you have not accepted an invitation yet, is the invitation itself.

Emails You Will Receive

Every email comes from Haven. Haven emails you when your application is received, submitted, approved, waitlisted, or declined; an invitation to the Ambassador Program when you are approved and asked for it, and a second note with your referral link only after you accept; when a host adds you to their team; when a referred host signs up or subscribes; when a payout is sent or an earning is reversed; and when a referral window is about to end.

Earnings — you hear the first time a referred host's payment earns you money. Later months from the same host are added up in the monthly summary instead of one email each.
Monthly summary — referrals, what accrued, what was paid, and what is waiting. It starts once at least one host has signed up through you; until then there is nothing to report and it is not sent.
A host who signed up but isn't live — if a host you referred has an account but no paid plan a few days later, Haven lets you know. A short text from you is often what gets them over the line.
Getting started — after you join the program, a few notes over your first weeks share ways to bring in your first hosts. They stop as soon as you start sharing, after the last one, or the moment you switch the program off on the Ambassador tab.

The referral tips and the monthly summary can be turned off from their footer; notices about payouts and your account cannot.