Managing Multi-Unit Sites

Once you've created multi-unit sites, you can manage them to keep your properties organized and settings synchronized.

Viewing Multi-Unit Sites

Access your multi-unit sites from:

• Host Dashboard
• Sites → Group sites
• Individual property pages (shows multi-unit site membership where relevant)

Editing Multi-Unit Site Settings

Update Shared Settings

1. Open the multi-unit site editor — From Sites → Group sites, switch to list view. On a wide window, click Edit next to the site thumbnail. On a narrower window, open ⋯ on the row and choose Edit.
2. Edit settings — Modify shared configurations in the editor.
3. Apply to members — Changes apply across the properties on that site where sharing applies.
4. Save — Save your changes.

Common Updates

• Pricing adjustments
• Availability changes
• Policy updates
• Rule modifications

Adding Properties to Multi-Unit Sites

1. Open the multi-unit site editor — Navigate to the site.
2. Choose properties — Use Choose from your portfolio (or equivalent) to attach properties.
3. Select property — Choose from your properties.
4. Save — Confirm so properties appear on the site.

Sending Guests to Your Own Website for a Listing

Some hosts keep a listing on a website they already run and only embed the Haven booking widget there. That listing can still sit on your multi-unit site. Guests who pick it are sent to your page instead of its Haven page, and because the widget on that page books through Haven, the reservation, payment, and guest guidebook work exactly as they do everywhere else.

1. Put the widget on your page first. Copy the code for that listing from Settings → Widget (optional) and publish it on the page where the listing lives. See Add Haven to your existing website.
2. Open the multi-unit site editor and go to the Properties tab.
3. Click Own site on the listing's row.
4. Paste the page address (the full https:// URL) and click Check page. Haven loads the page and looks for the booking widget for that listing.
5. When the check passes, Send guests to this page turns on and the listing's card now links to your site. If it fails, the message says what is missing: no widget, a widget for a different listing, or a page Haven could not reach.

A few things to know:

• The check is per listing. A page that carries the widget for one listing cannot stand in for another.
• If you change the address later, the link-out turns itself off until you check the new page. The row shows a warning until you do.
• Flip Send guests to this page off at any time to go back to the Haven page. The address is kept, so you can turn it on again without another check as long as it has not changed.
• Booking, checkout, and guest emails never use this address. It only changes where the card on your multi-unit site sends guests.

Removing Properties from Multi-Unit Sites

1. Open the multi-unit site editor — Navigate to the site.
2. Find the property — Locate the property in the member list.
3. Remove — Remove it from the site.
4. Confirm — Confirm if prompted.

Note: Removing a property from a multi-unit site doesn't delete the property. It only removes it from that site.

Sharing a Multi-Unit Site

In list view, use Share on the site row when the window is wide enough for the icon to sit beside ⋯. On a narrower window, open ⋯ and choose Share. Duplicate and Delete always live under ⋯.

Deleting Multi-Unit Sites

1. Open ⋯ — From Sites → Group sites in list view, open the menu on the site row.
2. Delete — Choose Delete.
3. Confirm — Confirm deletion.

Note: Deleting a multi-unit site doesn't delete the properties. Properties remain in Haven with their individual settings intact.

Partner site (Haven partners): a partner's partner site is pinned first on Sites with an Partner site badge and has no Delete. It can't be deleted or unpublished, because the partner's domain, lead form and client login live on it, and it adds every client's listings automatically. See Partner Mode.

Profile pages on a collection

A member can be a profile page — a free Haven page for a stay that books on its own website. Its card opens the Haven profile, not the external site. Guests use Book direct there. Date search lists it as Check dates on their site. Profiles appear only on your collection, not in Haven's guest search at bookwithhaven.com/stays.

Room Types (Hotels and Inns)

If your site has interchangeable rooms — like eight identical King Suites — you can group them into Room Types on the Properties tab. Rooms in a type share content from a lead unit, appear as one card with pooled availability on your site, and Haven auto-assigns a free room at booking. See Room Types.

Multi-Unit Site Management Tips

1. Regular reviews — Periodically review how properties are grouped
2. Keep updated — Update shared settings as needed
3. Monitor changes — Be aware of how site-wide changes affect member properties
4. Document purpose — Keep notes on why properties belong together

Related Articles

• Creating Multi-Unit Sites
• Room Types
• Sites and Properties — Glossary
• Delete or Archive a Property
• Property Profile Pages