Property Profile Pages

A profile page is a Haven listing for a stay that already has its own website. Guests browse the stay on Haven — photos, story, amenities, reviews, and an approximate map — then book on that website. The listing is free and does not count toward your plan.

When to use a profile page

Use a profile when you want a stay on a group site (and in Haven stay search) but bookings stay on the property's existing site.

Do not use a profile when you want guests to book on Haven. Build a full listing instead. A profile cannot be turned into a full listing later.

How to add a profile

Open Sites → Group sites and open the group site.
Click Add property.
Under the tabs, click Advanced: add an existing website.
Paste the property's own website (https only). Airbnb, Vrbo, and other listing portals are rejected — import those with From URL as a full listing.
Click Create profile.

Haven creates the listing, adds it to the group site, and reads the website for its photos, copy, and brand. Its card on the group site opens the Haven profile page. Guests book with Book direct on {website}.

You can add a profile only from this Add property dialog on a group site.

What Haven takes from the website

Haven reads the homepage and the pages it links to (rooms, about, gallery, dining), not just the address you pasted.

Photos — photographs of the place, with the building and rooms first. Logos, icons, posters, price lists, maps, and images from an embedded Instagram or Facebook feed are left out. Feed photos are used only when the site has fewer than five photographs of its own.
Brand — the site's logo, browser-tab icon, main color, page background color, and the closest matching fonts. The profile page uses them, so it looks like the property rather than like the rest of your group site.
Copy — title, description, location, amenities, and up to a few story sections from the homepage.

Everything is editable afterwards. Change photos under Space → Photos and the logo, colors, and fonts under Layout → Brand.

A profile does not take on your own brand from Brand → Brand, because it represents someone else's property. If the website has no readable logo or colors, the page uses Haven's default look until you set them.

Re-reading the website

Haven reads the website once, when the profile is created. To read it again, after the property updates its site or to refresh a profile made earlier, open the listing editor, choose Website link, and click Re-read website.

Tick what you want replaced:

Photos — replaces the photos Haven imported. Photos you uploaded yourself are kept. If nothing can be imported, your current photos stay.
Logo, colors and fonts — replaces the page's brand with the website's. The page stops following a brand from your brand library.
Text and story sections — refills the title, description, location, and amenities where you have not edited them. Story sections Haven created are rewritten, including any edits you made to them. This one starts unticked.

Anything left unticked is not touched. A re-read takes a couple of minutes and runs in the background. When it finishes, the same panel lists what was kept and what was skipped. Save any change to the website link before you re-read; Haven reads the saved link.

What guests see

The profile is one page: the property's logo, a photo gallery, the title and approximate location, story cards, the description, amenities, reviews, an approximate map, and a sticky Book direct button. There is no Haven calendar, checkout, or site tabs.

Profile pages are public and indexable. They appear in your site's sitemap and its llms.txt, with the property's own website given as the place to book. They are not listed in Haven's guest search at bookwithhaven.com/stays, or in Haven's stay catalog for AI assistants: guest search lists only stays that take booking requests on Haven. A group site whose only public members are profiles does not appear there either. To be found in guest search, the property needs a full Haven listing.

When someone searches the group site by dates, the card says Check dates on their site. It is never marked available or unavailable.

Editing a profile

Open the listing from Listings (look for the Profile badge). The editor shows:

Space — photos, story and description, location, amenities, reviews
Layout — hero, brand, and story sections
Settings — Website link (the Book direct URL), visibility, and archive

Arrival guide, pricing, availability, calendar sync, cancellation, fees, domain, and the booking widget stay hidden.

A profile is a single page, so it cannot have extra pages. Under Layout, New tab, Local Guide, Blog, FAQ, and Experiences are shown but switched off.

If the website link is missing or not a valid https address, the profile page has no Book direct button and Settings shows an error until you fix it.

Billing

A profile does not count toward your included listings and is not billed.

If the property needs a full site

A profile stays a profile. There is no switch that turns one into a bookable Haven site.

When a property should take bookings on Haven, or needs tabs, a local guide, a blog, FAQs, or experiences, build it a full site of its own: import or create it as a new listing, and for a property you manage on someone else's behalf, set it up under that client. Once the full site is live you can remove the profile from the group site and add the new listing in its place.