Creating Multi-Unit Sites

Multi-unit sites allow you to manage multiple properties together, sharing settings and configurations across properties.

What Are Multi-Unit Sites?

Multi-unit sites let you:

• Manage multiple properties — Organize properties together
• Share settings — Apply common configurations
• Simplify management — Update multiple properties at once
• Group related properties — Organize by location, type, or purpose

When to Use Multi-Unit Sites

Multi-unit sites are useful when you have:

• Multiple properties in the same location
• Properties with similar settings
• Properties you want to manage together
• Shared amenities or policies

Creating a Multi-Unit Site (Wizard Walkthrough)

The Create Multi-Unit Site wizard guides you through six steps in order. You can step backward at any time without losing progress; nothing is published until the final step.

Where to start

1. Open your Host Dashboard.
2. Go to Sites → Multi-Unit in the left sidebar (URL /host?tab=collections).
3. Click Create Multi-Unit Site in the dashboard header (or Get started from the empty state).

Step 1 — Name

Give your multi-unit site a short, descriptive name (e.g. "Lakefront Cabins", "Downtown Lofts"). This is the headline guests will see on the booking site and it is used as the default page title for SEO.

Step 2 — Logo

Upload an optional logo for the multi-unit site. It appears in the header of the public booking site and on guest-facing emails sent from this site. Square or wide formats both work; if you skip this step you can add a logo later from the site editor.

Step 3 — Properties

Pick which of your publicly visible properties to include on this multi-unit site:

• Only properties that are bookable (see Visibility and Publishing) appear in the selector.
• Properties can belong to multiple multi-unit sites — adding one here doesn't remove it from any other site.
• The order you pick them is the default display order on the booking site; you can rearrange later in the site editor.

Picking the properties before writing the story is intentional — the AI tagline assistant in the next step grounds its suggestions in the selected properties' shared geography and vibe.

Step 4 — Story

Write the headline and tagline for the booking site:

• Headline — the big top-of-page line (e.g. "Stay in the Catskills").
• Tagline — a short supporting line.
• Use the AI Field Assistant (the small orb pill) to generate suggestions based on the properties you picked in Step 3.

Step 5 — Extra Pages

Optionally add extra navigation pages beyond the default booking page. One-click templates include:

• Explore the neighborhood — area overview
• Local attractions — nearby spots
• Things to do — activities and adventures
• Guest guide — house info and travel tips

You can also add a blank page. Rename any page inline before continuing. You can add or remove pages later from the site editor.

Step 6 — Finish

Review and publish. The multi-unit site is created immediately and you are redirected into its editor where you can tune shared settings, custom domain, rental agreement default, and per-page content.

Multi-Unit Site Settings

Shared Settings

Properties on a multi-unit site can share:

• Pricing rules
• Availability settings
• House rules
• Cancellation policies
• And more

Individual Settings

Each property can still have:

• Unique photos
• Individual descriptions
• Property-specific details
• Custom pricing overrides

Managing Multi-Unit Sites

Adding Properties

• Add properties when creating the site
• Add properties later from the multi-unit site editor
• Properties can belong to multiple multi-unit sites

Removing Properties

• Remove properties from the multi-unit site settings
• Properties remain in Haven; they are only removed from that site
• Individual settings are preserved

Editing Multi-Unit Sites

• Change the site name
• Modify shared settings
• Add or remove properties
• Update configurations

Multi-Unit Sites for Hotels and Inns

Running a boutique hotel, inn, or resort with interchangeable rooms? After creating your multi-unit site, group identical rooms into Room Types — guests see one page per room type with pooled availability ("3 of 8 available"), content stays in sync across the rooms, and Haven auto-assigns a free room at booking.

Multi-Unit Sites for Agencies

If you manage properties for multiple owners, Agency Mode pairs connected client accounts with multi-unit sites: build a branded site inside each client's account (their brand, their domain), and create one portfolio site from your own account that can include properties from any of your connected clients. Group-wide settings that write to each property (taxes, FAQs, guides, rental agreements) stay managed per client account on cross-client sites.

Best Practices

1. Organize logically — Put properties together that make sense
2. Use descriptive names — Make multi-unit sites easy to identify
3. Review regularly — Ensure groupings still make sense
4. Consider individual needs — Not all properties need to share everything

Related Articles

• Sites and Properties — Glossary
• Managing Multi-Unit Sites
• Room Types
• Visibility and Publishing a Property
• Delete or Archive a Property
• Agency Mode: Manage Clients on Haven