Understanding Your Performance KPIs

The four tiles at the top of the Performance page are the vital signs of a rental business. This article explains exactly how each one is computed, what the change badge compares against, and what to do when one moves.

Revenue

What it is: accommodation revenue for stays in the selected range — the nightly fares guests paid, before fees and taxes.

How it's computed: for Haven and direct bookings, your exact nightly prices from the booking. For stays imported from a connected PMS, the accommodation total your channel reported. When a stay overlaps the edge of the range, only the nights inside the range count, in proportion to their share of the stay's fare.

Honesty note: a stay your channel reported without any financial data counts for occupancy but is excluded from revenue — the tile's footnote tells you how many stays that affected, so a low number is low for a stated reason, never silently wrong.

Occupancy

What it is: the share of your sellable nights that were booked.

How it's computed: booked nights ÷ available nights. Available nights are the calendar nights in the range minus nights you blocked — so blocking a month for renovations doesn't drag your occupancy down. The footnote shows the raw counts ("42 of 60 nights").

When it moves: compare it with your rate before reacting. High occupancy with a flat rate can mean you're underpriced; low occupancy with a raised rate can mean you're priced past demand. The Pricing section reads those two together for you.

Average nightly rate

What it is: what a booked night actually earned, on average — often called ADR (average daily rate) in the industry.

How it's computed: revenue ÷ booked nights, counting only nights from stays that have financial data (so the excluded stays above can't distort the average).

RevPAR

What it is: revenue per available night — revenue ÷ nights you could have sold. It's the one number that moves when either your rate or your occupancy does, which makes it the fairest single yardstick for comparing periods or properties.

Why it matters: a host who fills every night at a low rate and a host who charges premium rates but sits half-empty can have identical RevPAR. If RevPAR is up versus the comparison window, the business is genuinely earning more per night of inventory, whichever lever moved.

The change badges

Every tile shows how the value moved against your chosen comparison window:

vs last year (default) — the same date range one year earlier. Best for seasonal businesses, which is most of them: July should be judged against last July, not against April.
vs prior period — the window immediately before the selected range. Best for spotting a recent trend break.

Revenue, rate, and RevPAR badges are percentage changes. The occupancy badge is a points change (e.g. 62% → 70% shows +8 points), because a percentage-of-a-percentage is easy to misread.

Drilling in

Each tile is clickable: Revenue jumps to the Money section, Occupancy to the Calendar, Average nightly rate to Pricing, and RevPAR to the Property comparison (or Pricing for a single property).