Guidebook Polls

A poll is a custom page in your guidebook that asks guests a few questions instead of showing instructions. Guests answer from Quick info in the guidebook, or by scanning the poll's QR code on a printed sign — the same slug URL, QR dialog, and acrylic-sign designer every custom page already has.

Typical uses:

• Welcome basket favorites — "Which treats would you enjoy?" (pick many), plus "We'd love your ideas" (open answer). Guests see the running tally after they vote, so it feels like they're shaping the basket.
• Rate your stay — a quick 1–5 star rating and one thing to improve.
• Anything else you'd put on a paper survey card.

Creating a poll

1. Open the property → Edit Listing → Arrival guide → Custom pages.
2. Click Add poll and pick a starter (Welcome basket favorites, Rate your stay, or Start from scratch). Everything is editable afterwards.
3. Edit the intro, questions and options. Question types:
   • Pick many — checkboxes (great for treats)
   • Pick one — radio buttons
   • Star rating — 1 to 5
   • Open answer — a free-text box Choice questions can allow an "Other" entry so guests can suggest something you didn't list.
4. Choose when guests see results — After they vote (default), Always, or Only me — and whether guests may change their answers later (a re-vote updates their answers; it never double counts).
5. Optionally write a thank-you headline/message and attach a thank-you discount code (an existing code) that's revealed after voting and emailed when we know the guest's address.
6. Use Print QR code for a quick print, or order an acrylic scan-spot sign exactly as you would for any custom page.

The guest preview at the bottom of the editor shows the poll as guests will see it. Until every question and option has a label, the poll stays hidden from guests.

How email capture works

Polls don't have their own contact-capture settings. They follow the guidebook's access setting (Arrival guide → Guidebook access):

• Email required — a guest scanning the poll's QR code shares their email first (no account needed), then votes. That email lands in your CRM exactly like the guidebook gate does today, and each of their responses shows the email in the results.
• PIN — the guest enters the guidebook PIN, then votes.
• Open — anyone with the link can vote; responses are anonymous unless the guest is signed in or has a reservation.

Guests with a reservation are recognised automatically, so their responses are tied to their stay.

Reading results

Results live in the Messages → Polls tab of your dashboard:

• A rail of every poll across your properties, with new counts.
• For each poll: response totals, guests with email, ideas & comments, per-question bars (ranked), star-rating distributions, "Other" suggestions and free-text answers, plus a Responses view listing each guest and their answers.
• Filter by all time / 30 / 90 days, and export a CSV.

You also get an email for each new response (toggle per poll) and an inbox card on your Overview when a poll has responses you haven't seen. Opening the results marks them seen.

Frequently asked questions

Can guests vote twice? No. Each guest (by reservation, gate email, device, or account) has exactly one response per poll. If you allow it, they can change their answers, which updates the same response.

What happens if I rename or delete an option? Renaming keeps its votes. Deleting an option drops those votes from the tally.

Can I copy a poll to my other properties? Yes — use Copy to other properties. Questions copy; responses and the thank-you code do not.

Does the guest AI assistant know about my poll? Yes. It can tell guests a poll exists and where to vote; it never reveals results.

Related Articles

• Guest Portal (Mobile Guest App)
• Marketing Forms
• Marketing Hub Overview