Guests

Loyalty Points

Reward repeat guests with host-funded points they earn on every direct booking and spend as a discount on the next stay.

AI guest chat: one assistant across every site, guidebook, and domain

Haven runs one grounded AI assistant on your property sites, multi-unit site, guidebooks, and custom domains. It answers from each listing, keeps private stay details private until a guest has booked, learns from your AI knowledge (private or public, per property, per collection, or global), and can be trained simply by talking to it.

Smart Offers

OTA guidebook automation

Marketing Hub Overview

Email Templates & Customization

Building Your Own Campaigns

Text and WhatsApp Marketing

Making Social Posts and Ads

One Click Ads — built-in advertising

Run real paid ads for your property in a couple of clicks — Haven writes short-term-rental-tuned Google Search ads and ChatGPT ads for you, you set the daily budget, and Haven runs them on your behalf.

Marketing Forms

Marketing Email Editor

Guest Forms & Polls

Build polls and preference forms once, apply them to any site, and read every guest’s answers — welcome-basket votes, dietary needs, arrival details — while capturing their email through the guidebook.

Import Mailchimp Contacts

Block a Guest