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You can send marketing texts and WhatsApp messages from the same Campaigns surface as email. Haven is the sender of record — guests see your stay named in the message, and they reply STOP to opt out of marketing texts from Book With Haven.
Marketing texts only go to people with SMS Marketing on for your list. Reservation texts at checkout are a different opt-in and never unlock marketing.
On Marketing → Campaigns → Broadcasts, press + on a calendar day and choose Text message. In an automation, add a Text message step. Write the body. Haven appends your stay name plus “via Book With Haven” and Reply STOP to opt out unless you already included STOP.
The inspector shows how many SMS segments the message will use, including the required footer. Links are shortened so they count as one short URL.
Send me a test texts the phone number on your Haven account. It does not count as a guest marketing send.
WhatsApp marketing uses an approved template. You pick the template and fill its variables — you do not write free-form WhatsApp copy. Session replies inside the 24-hour window stay on Messages, not this campaign step.
Texts honor the listing timezone and the quiet-hours window (9:00 pm–8:00 am local by default). A campaign without a listing timezone cannot be published. Marketing SMS is United States destinations only.
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