Guidebook Menus, Explore Pages & Videos

A guidebook with thirty pages is hard to read as thirty cards. A menu is one card that opens to a list of pages, so "Inside the apartment" can hold Appliances, Coffee, TV and Trash behind a single tap. You can also put your own pages on the Explore tab next to your places, place photos between the paragraphs of any page or built-in card, show a YouTube or Vimeo video inside any page, put one of your offers inside any page for guests to buy or request there, open the guest portal with a welcome video on the Welcome card, and rename every tab of the guest portal.

Where to Find It

Open the listing's Edit Listing page.
Go to the Arrival guide tab.
Open Guest portal layout & tabs.

The panel has four parts: Home, Property, Explore and Tab names. The first three each list the cards on that tab of the guest portal.

Rename a Built-in Card

Each built-in card on the Home and Property lists (Wi-Fi, Check-in, House rules, Pet policy and the rest) shows its name in a box you can type over. Type a new name, for example Rental Etiquette in place of House rules, and guests see it on the card, at the top of the card when they open it, in the guest portal's offline search and on its printed copy. It saves as you type, up to 40 characters. Leave the box empty to go back to the standard name, which is translated for international guests; a name you type shows exactly as written in every language.

The Offers button is the exception: it always says the Offers tab's name, so its box renames the Offers tab (see The Offers Button).

Rename a Tab

Every tab on the guest portal's bottom bar can have your own name: Home, Property, Explore, Offers and Chat.

In the phone preview: each tab on the bottom bar has a pencil. Tap it, type the new name and choose Save. (On a wide preview the tabs are down the side, each with its pencil.)
In Guest portal layout & tabs: open Tab names and type over a tab's name.

Names save as you type and show exactly as written in every language. Leave a name empty to go back to the standard one, which is translated for international guests. The Offers tab's name here is for this listing only; it wins over the account-wide Guest Offers name under Upsells. The Chat tab keeps its icon and its count of unread messages whatever you call it.

Hide the Property Tab

You can take the Property tab out of the guest portal so guests see one tab fewer.

In Guest portal layout & tabs, open Tab names.
Switch off Show beside Property tab.

Guests no longer see the Property tab on the bottom bar or down the side, and an old link or QR code that opened it opens Home instead. The tab's switched-on cards that Home can show move to Home, after Home's own cards: House rules, During your stay, Guest access, Host interaction, Quiet hours, Pet policy, the Offers button and your pages and menus. About, Amenities, Safety and the Quick info list belong to the Property tab and are hidden with it, so put anything guests must read there on a page instead. Your phone preview follows the switch. The Property list in Guest portal layout & tabs stays, so you can still order, rename and switch off those cards. Each guest portal has its own switch.

Switch Show back on and the tab returns with its cards where they were. Home, Explore, Offers and Chat cannot be hidden this way.

The quickest way is beside the phone preview:

On the Arrival guide tab, choose Add page.
Choose Menu. The New menu window opens with the name ready to type over.
Give it a name, pick its icon, and choose the Tab it sits on: Home, Property or Explore.
Add its pages with the buttons under Add to this menu, or move in ones you already have with Existing page.
Choose Done.

It is the same window you get from a menu's pencil later (see Edit a Menu from Its Card), so everything there works here. There is no separate step to create the menu: it saves as you go. If you close the window without naming the menu or adding a page, no menu is made.

You can also make one in Guest portal layout & tabs:

Choose the tab the menu belongs on.
Choose Add a card.
Type a name in New menu and choose Menu.

The menu opens ready to fill. Choose Add a page inside it to:

create a new page in the menu, or
move in a page you already have. The list says where each page is now ("On Home", "In Kitchen"). A page lives in one place, so moving it in takes it out of where it was.

You can also start from the page: open it and choose the menu under Where it shows.

Guests see a menu once it holds at least one page that is visible to them. You see an empty menu in the preview so you can fill it.

In the phone preview, every menu card has a pencil in its corner. So does every page you have added, and each page inside an open menu. A page's pencil opens that page's editor. A menu's pencil opens Edit menu. The chip on a card says who made it: Custom on your pages and menus, Default on the built-in cards drawn from your listing. A built-in card's pencil opens that card's settings in a panel beside the phone; you stay on the Arrival tab.

Edit menu has two screens, like the menu itself does for guests.

The first is the menu:

rename it and change its icon;
move it to another tab with Tab (Home, Property or Explore). Its pages go with it;
choose how wide its card is with Width: Half takes one cell of the grid, Full width spans the whole row. (On Explore menus are always rows, so there is no choice there.);
Pages in this menu lists its rows the way guests see them in the open menu: each page with its photo or icon, name and badges, and each sub-menu as a row that opens to its own pages. Drag a grip to set the order guests read them in. Press a page's name to rename it right there: type the new name and press Enter (Escape leaves it as it was);
Add to this menu has a button for each kind: Page, Scan spot, Offer, PDF, Poll or form, Link, Embed and Action button. Press one and the new page joins the list straight away. (An offer asks which offer first, a PDF asks for the file, and a poll for its template.);
Existing page lists the pages on this listing and on your other listings:
- Move here takes a page of this listing out of where it is and puts it in the menu;
- Add a copy makes a second, separate page in the menu and leaves the original where it is. Use it when the same page should show in two places. Editing one does not change the other;
- Add linked (pages from your other listings) adds the page here and keeps it the same on every listing it is linked to.

The second is a page. Press a page in the list and its editor slides in, in the same window. The menu's name at the top left takes you back to the menu, and so does Done.

To remove a page, press the bin on its row and choose:

Take out of [sub-menu], on a page that is in a sub-menu, to keep the page in the menu itself;
Take out of this menu to keep the page in your guidebook as its own card on the same tab; or
Delete the page to remove it from your guidebook for good. You are asked to confirm.

Everything saves as you change it, and the phone preview updates when you close the editor.

Add to this menu also has Sub-menu and Another menu. See Menus Inside Menus below.

The same pencil is on the menu's row in the Guidebook components list.

In Guest portal layout & tabs a menu is drawn with its pages nested under it, so you can see the whole guidebook without opening anything. From its row you can:

rename it: select the name and type;
pick its icon: select the icon at the start of the row;
drag its pages into the order guests should read them;
switch one page off without taking it out;
move a page somewhere else with the Move to button on the page's row (see below);
hide the pages with the arrow, or switch the whole menu off.

Take this menu apart removes the menu and keeps every page. The pages take the menu's place on the tab as separate cards. Nothing is deleted.

Drag a menu's handle to reorder it among the other cards on the tab. In the phone preview you can also click Rearrange beside the phone (or press and hold a menu) and drag the menu onto Home or Property in the bottom bar to move it to that tab.

Menus Inside Menus (Sub-menus)

A menu can hold sub-menus. A sub-menu is a row inside the menu that opens, where it is, to its own pages: Arrival opens to Arrival inspection and Before cleaning, and each of those opens to its pages. That makes three levels: menu, sub-menu, page.

In the menu's own editor

Open the menu with its pencil. Its sub-menus are rows in Pages in this menu, closed until you press one. Every row has a grip:

Drag a page into a sub-menu. Open the sub-menu and drop the page between its pages, or drop it on the sub-menu's row itself: a ring and Put in … show, and it goes in as the last page.
Drag a page out. Drop it between two rows of the menu. When the open sub-menu is the last row, a Drop here for the end of the menu strip shows under it.
Make a sub-menu from two pages. Hold one page over the middle of another page of the menu until a ring and Make a sub-menu of these two show, then let go. The new sub-menu opens with its name ready to type. Passing over a page without stopping only reorders.
Move a sub-menu. Drag it by its grip; it goes with its pages.

Without dragging: Sub-menu under Add to this menu adds an empty one, Another menu moves a whole menu of your guidebook in as a sub-menu, and the folder button on a page's row files it in any sub-menu. A sub-menu's ⋯ has Rename, Add a page, Move up, Move down, Make it a menu of its own and Take apart.

In the list of pages

You can also nest whole menus in the Guidebook components list (Pages in a further guest portal's editor):

Drag one menu onto another. Pick a menu up by its grip and hold it over the middle of another menu. A ring and Put inside … show on that menu; let go and the dragged menu becomes a sub-menu there, with its pages in their order. Held near the top or bottom edge of a card, a line shows and the menu is moved there, not nested.
Or use the menu's ⋯ button. Put inside … lists the menus it can go into, and Add a sub-menu makes an empty one to fill.

A sub-menu's row has what you need to change it:

press its name to rename it;
the arrow folds its pages away;
⋯ has Move up, Move down, Make it a menu of its own and Take apart, which removes the sub-menu and leaves its pages in the menu;
drag it out by its grip: onto another menu to move it there, or between two cards to make it a menu of its own in that spot.

To file a page in a sub-menu from here, use Move to on the page's row or Where it shows in the page's editor. Sub-menus are listed under their menu.

Limits: a sub-menu holds pages, not more sub-menus, so a menu that already holds sub-menus cannot go inside another. A menu takes up to 12 sub-menus and 40 pages in all, counting the pages in its sub-menus.

Move a Page

Every page has one place in the guidebook. To change it, use either:

Move to on the page's row, in Guest portal layout & tabs or in the Guidebook components list; or
Where it shows in the page's own editor. It is one of the three settings in the row under the title (Visibility, Where it shows, Icon). Each shows its current choice; select it to open it.

Both open the same list: each tab, the menus on it, and New menu. Choose:

A card of its own to put the page on that tab by itself;
a menu to file the page inside it;
a sub-menu, listed under its menu, to file the page inside that;
New menu to name a menu and put the page in it in one step;
Not on a tab to take the page off the tabs. It stays under Quick info and on its QR code.

What Guests See

A menu shows as one card with its name and the number of pages in it. Tapping it opens the list of its pages.

A sub-menu shows in that list as a row with its name, the number of pages in it and an arrow. It starts closed; tapping it opens its pages under it, and tapping it again closes them. A sub-menu the guest opened is still open when they come back from one of its pages.

Tapping a page slides it in over the list, on a phone and on a computer alike, so the guest never leaves the guest portal. At the top, the menu's name is the way back and a count shows where they are ("2 of 6"). At the end of each page, Next opens the page after it, going on through the sub-menus in the order the list shows them.

A page left out of the guest's stage (see Choose When a Card Shows below) is not in the list at all, and neither is a page that is not visible to guests.

Choose When a Card Shows

Every card in the phone preview has an eye beside its pencil: the built-in cards (Wi-Fi, Contact, Check-in, House rules, the Offers button and the rest), your pages, and your menus. The offers in the Offers tab and the places on Explore do not have one. Press the eye to choose, stage by stage, when the card shows:

Not booked — someone who opens the guest portal without a stay;
Booked, Tasks done, Details unlock, Check-in, Checkout and Stay over — the same steps as the arrival simulator.

Each stage has two ticks:

Visible: whether the card is there at all in that stage. Untick it and a guest in that stage gets no card, no QR page and no search result for it. For most cards none of its text reaches their browser either. Wi-Fi, Contact and Welcome are different: other parts of the guest portal read the same details, so hiding the card does not remove them. To take the Wi-Fi password out of everything guests see, follow Remove Your Wi-Fi Password From Everything Guests See.
Home: for a card on Property or Explore, pin it to the Home tab in that stage too. It still shows on its own tab. Use it to put House rules on Home on check-in day, or your restaurant menu on Home during the stay. (About, Amenities and Safety stay on Property, and a page inside a menu goes with its menu.)

The eye is crossed out when a card is limited in any stage, so you can see at a glance which cards are restricted. Show in every stage puts a card back to always showing.

Your choices can only hide a card; they never show it early. Wi-Fi, door codes and Directions still wait for your arrival-details unlock window (set in the Guest Portal arrival simulator), whatever you tick.

A page's stages are also in its own editor: open Visibility under the title and press a stage to switch it on or off. A page without Not booked is the old Guests only: it is kept for guests with a stay, and the AI concierge never quotes it.

To see the result, step through the Arrival simulator above the phone. In the Editing step every card shows, so you can edit it.

Remove Your Wi-Fi Password From Everything Guests See

Your Wi-Fi password lives in three places, and each has its own control. Hiding the Wi-Fi card only removes the tile, its search result and the printed guide's Wi-Fi section. The AI concierge and message shortcodes still have it until you clear the field and remove those inserts. The house manual's Wi-Fi card follows the listing field, unless you typed your own text there. To remove it everywhere:

Open Edit Listing → Arrival → WiFi & contacts and clear the password. Clear each network under Other Wi-Fi networks too. The AI concierge then stops giving it to guests, and Wi-Fi shortcodes fill in without it.
The house manual's Wi-Fi card follows a change or a clear in Edit Listing → Arrival → WiFi & contacts, unless you typed your own text on that card. A cleared password prints as a dash, and the guest portal's copy is rebuilt the next time a guest opens it. Reprint any paper copy left in the home. Door details do not follow on their own: open Edit Listing → Arrival → House manual PDF and update them, or press Versions, then Start over from the Haven template.
Open Communication → Message automations and your Saved replies. Remove {wifi_password}, {wifi_info}, {wifi_network}, {wifi} and {wifi_details}, and any password you typed in yourself. Messages already sent keep it.
To keep the network name but hide the tile, press the eye on the Wi-Fi card and untick Visible in every stage.

Put Pages on the Explore Tab

The Explore tab shows your places, the map and your neighborhood notes. Pages and menus you add under Explore in Guest portal layout & tabs show above the places, under From your host.

Use it for anything about the area that is not one place on the map: a short list of your favourite restaurants, bike hire, a day out, how to get around town.

To move a page there, open Explore, choose Add a card, and pick it under Or move a page here.

The Offers Button

The guest portal's Home tab has an Offers tile (special offers): the special offers tile, also called the offers tile or the upsells tile. It is the Offers button, a card that opens the Offers tab. It always says the Offers tab's name, so a tab renamed Special offers (or Experiences, or anything else) puts that name on the tile. Guests see the special offers tile and the Offers tab only when one of three things is true: an offer (an upsell with Offer after booking in the guest portal on, or a request-a-price quote), a linked Host Co store even with no products, or something on that guest's stay account (a stay tab, a purchase, or a usable credit). Otherwise guests see neither the tile nor the tab. The amber tile is the host's preview only, and a blank or empty tile there is not what a guest sees. A linked store with no products still shows guests the tab, and it says No products yet. A stay account with no offers still shows that guest the tab, titled Your tab, and it can say Nothing on your tab yet.

In the phone preview:

its pencil renames the Offers tab, and the tile with it;
its eye chooses the stages it shows in;
drag it onto Property in the bottom bar to move it to the Property tab.

To hide it from this listing (remove offers tile):

Open Edit Listing → Arrival.
Click Rearrange beside the phone preview (or press and hold any card in it), then tap the ✕ on the Offers tile. Nothing is deleted.
Or switch it off in Guest portal layout & tabs, where it is a row on the tab it sits on.

To bring it back, or to put it on the other tab:

In Guest portal layout & tabs, open Home or Property, choose Add a card and pick Offers button.
Choose Add page beside the phone preview: it is under Bring back a built-in while it is off.

The ✕ removes only the tile. So does the Offers button switch in Guest portal layout & tabs. Guests can still open the tab while something is behind it. There is no switch that hides the tab by itself.

To keep the tab from guests, disconnect the listing's Host Co store and switch off Offer after booking in the guest portal on each upsell, including PMS upsells. Use Disconnect in the listing editor's Upsells section, or Disconnect on the Host Co integration card for every listing. On a PMS tab under Upsells, switch off Offer {PMS} upsells to guests.

Show an Offer in a Page

You can put one of your offers inside any page of the guidebook: a page about the hot tub can carry your hot-tub refill, the checkout page your late checkout. Guests see the offer's card, with its photo and price, and tap it to buy it, or to request it when the offer needs your approval, without leaving the page.

To put an offer in a page you already have:

Open the page's editor (tap its card in the phone preview).
In Instructions, put the cursor where the offer should go.
Choose Offer in the toolbar and pick the offer.

To make a new page around an offer, choose Add page beside the phone preview (or Add to this menu in a menu) and pick Offer. Pick the offer: a page named after it opens with its card already in it, for you to add words around it. Like any page, it can go on any tab, in any menu, and on a QR sign.

The list shows every experience and add-on on this listing. An offer guests do not see yet (switched off, or not in Guest Offers) says so; its card shows in the guest portal as soon as it is on. Until then guests see nothing in its place, and your preview shows an amber note saying it is hidden from them. A page can hold as many offers as you like.

In the text the offer is a link on a line of its own, named after the offer. A page opened on its own screen (from a QR sign or a search result) shows the offer's card and opens it in the Offers tab to buy. The printed copy, the offline copy and the mobile app show the link, which opens the offer in the guest portal.

A Link button can also point at one of your offers: paste the offer's guest portal link (the Offers tab address ending in offer=haven-…). The button then shows the offer's photo, as its card in the Offers tab does, and tapping it opens the offer right there in the guest portal. Any link back into this listing's guest portal (its Offers tab, Local guide, and so on) switches tabs in place instead of opening the guest portal again in a new browser tab.

Show a Video in a Page

A video can sit between the paragraphs of a page, right at the step it shows — how to light the gas fireplace, which button starts the hot tub.

Open the page's editor (tap its card in the phone preview).
In Instructions, put the cursor where the video should go.
Choose Video in the toolbar, then one of:
- Upload a video — a file from your phone or computer. It uploads to Haven and plays in the page; a long video keeps uploading if your connection drops.
- Choose from Media Library — a video you already uploaded.
- Paste a YouTube or Vimeo link — the video's address from the address bar.

Each one lands in the text as a link on a line of its own, labelled "Watch the video". Guests see a player there. You can also paste a YouTube or Vimeo link straight into the text on a line of its own, with an empty line above and below — that plays too. A link inside a sentence or a list stays a link.

Under the player there is always a link to the video, for guests whose connection will not load the player. The printed guide and the offline copy show the link; uploaded videos are not saved for offline use.

Cover photos & video on the page is separate: a video there is the page's hero and plays at the top of the page.

Add a Welcome Video

A short hello from you, or a tour of the home, can open the guest portal.

Go to Edit Listing → Arrival → Welcome and tap the pencil on Welcome.
Put the cursor where the video should go and choose Video in the toolbar: Upload a video, Choose from Media Library, or Paste a YouTube or Vimeo link.
Tap Save changes.

The Welcome tile on the Home tab then shows the video's picture with a play button, so guests can see there is a video to watch before they tap it, and the video plays inside the Welcome card, above or below your words as you placed it. A Vimeo video shows the play button on a dark tile, since Vimeo does not share its picture. The Welcome row in the editor is marked Video while the message holds one. If the message holds more than one video, the tile shows the first.

Add Photos Inside a Page or Card

You can place photos between the paragraphs of a page, so each step of an instruction has its picture next to it: the lockbox, the breaker panel, which button starts the coffee machine. A page can hold as many photos as you need.

Open the page's editor (tap its card in the phone preview).
In Instructions, put the cursor where the photo should go.
Choose Photo in the toolbar, then Upload photos or Choose from Media Library. You can pick several at once. You can also paste a photo or drop it into the text. In the library picker, each closed folder shows a few of its photos beside its name; Expand all opens every folder at once and Haven remembers that choice the next time you open a picker.
Type a caption under the photo if you want one. Captions are optional.

To reorder, use the up and down arrows on a photo, or drag it to another place in the text. The trash button removes it.

Guests see each photo at the width of the text with its caption underneath, and can tap it to see it full screen. Photos in the text are saved with the guidebook for offline use.

The same Photo button is in the text fields of the built-in cards: Directions to property and Check-in instructions, Checkout notes and Additional notes, and During-stay guidance.

Cover photos & video on a page is a separate thing: it is the hero of the page, the gallery guests swipe through at the very top, and its first photo is the picture on the page's card. Use it for a cover photo or a video; use the Photo button for pictures that belong to a particular step.

Emails and text messages that include your check-in or checkout details show a photo's caption in place of the photo.

Edit Text in the Phone Preview

On the Arrival guide tab you can edit text right where guests read it, without opening the section's editor.

In the phone preview, open a card: Check-in, Checkout, During your stay, or one of your own pages.
Choose Edit text under the text. Where there is no text yet, choose Add.
Write, format and add photos. Changes save as you type.
Choose Done.

For a built-in card this edits the property's own field, the same one the section editor shows, so the change appears everywhere that field is used. Text that syncs from your PMS cannot be edited here; change it in the PMS.

Parts of a card that Haven builds from your settings (check-in time and method, the checkout task list, quiet hours, the address under Directions) are changed with the pencil on the card, which opens their settings in a panel beside the phone — you stay on the Arrival tab, and the phone shows the change when you close the panel. The Pet policy card's text is edited in place with Edit text; Pets allowed itself is switched on under Rules & safety, which the card's pencil opens.

Importing a Guidebook

When you import a guidebook that has chapters, Haven keeps them: a chapter with several pages arrives as a menu of those pages, and pages about the area arrive on the Explore tab. See Import a Guidebook into Your Guest Portal.