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High-quality photos and video are essential for attracting guests to your property. This guide explains how to add and manage photos and a cover video in Haven.
Looking for the top of your page — hero layout, which photo shows first, shifting a photo under the title (focal point), overlays, or the medallion? Those live behind Home in the editor's left rail, not in Photos & Spaces. Start with Property Site Editor Overview, then Hero Layouts and Positioning Your Hero Photos.
The first eight positions in your gallery are named slots that feed fixed places on the home page; everything after them fills the gallery grid grouped by room tag:
Where (property site): Property editor → Space tab (left sidebar) → Photos & Spaces → drag to reorder; each tile shows its slot badge
You can upload a video to use as the hero background on your property page. When a cover video is set, it replaces the cover photo in the hero section and plays automatically (muted) for a cinematic first impression. A single hero video loops by default, fading back to the start. Turn Loop off in Video settings to play once and settle on the last frame. In a carousel of videos or photos, Loop is unavailable — each clip plays through and then the next slide takes over. Turn on Allow audio so guests hear the clip when the page opens. Some browsers still start muted until the guest taps; the speaker control stays on the video either way. That control belongs to the hero clip. A separate page soundtrack — music that plays whether the hero is a photo or a video — lives under Home → Hero → Page audio. See Page Audio.
A video walkthrough is a click-to-play tour that appears immediately above the tagged photo gallery. Guests tap play; the video is not muted, does not loop, and does not autoplay. That is the opposite of Lead photo, Story, Parallax, and hero clips, which autoplay muted (a single hero clip loops by default; turn Loop off to ease out and hold the last frame).
Where (property site): Property editor → Space tab (left sidebar) → Photos & Spaces → Create → Video walkthrough
Do not use a room tag named "Video Walkthrough". Tags are spaces (Kitchen, Bedroom), not roles.
Each photo tile in Photos & Spaces has a Siri-orb button (next to preview and delete). Videos and mosaics do not. Tap the orb, choose a job, and Haven creates a new copy — your original stays. Work runs in the background (usually 15–60 seconds; videos 1–6 minutes). The new tile gets a Review badge you tap when you have looked at it.
This is separate from the Photos AI panel (Upscale with AI for several photos at once) and from Create → AI video (the multi-photo path).
Where (property site): Property editor → Space tab (left sidebar) → Photos & Spaces → orb on a photo tile
| Option | What it does |
|---|---|
| Create enhanced version | Brighter and more vibrant. Adds a copy; the original stays. |
| Create sharper version | Extra pixels so the photo stays crisp when shown large. Adds a copy. |
| Create twilight version | Classic dusk light. Adds a copy; the original stays. |
| Create wider version | Extra sky and sides so a narrow photo fills a landscape frame. |
| Create video version | A short cinematic clip. Adds a copy; the original stays. |
Enhanced, Twilight, and Wider versions need the restore engine on the environment. If those three cards are dimmed, Sharper and Video versions still work.
A gallery enhance does not add a hero slide. To create a version for the top of the page, use the orb on Home → Hero. See Positioning Your Hero Photos.
Anywhere you can upload media — the Photos & Spaces gallery, hero slides, section and card images, logos, check-in photos, promo videos, email images — you can also click From library to pick from Marketing → Library instead of your device. The picker shows your uploads, finished creatives (stills and reels), site photos, and logos, with search and kind filters — including Videos when the library has both stills and clips. Choose one or several and they are added exactly as if you had uploaded them.
Removing a photo from a page does not throw it away. A file you uploaded stays in Marketing → Library in that listing's Photos folder (or Logos for a mark), so you can add it back from From library.
Tagging your photos helps organize them by room or area, making it easier for guests to explore your property. Tagged images are automatically grouped and displayed under the "About the property" section on your property page.
You can tag photos with these predefined room categories:
If your property has unique spaces not covered by the predefined tags:
Tip: Once you create a custom tag, it becomes available for all photos in that property, making it easy to tag similar spaces consistently.
A tagged group is a space. It becomes a sleeping space when you attach beds so it appears in Where you'll sleep on your site. Open the group's menu and choose Add to Where you'll sleep… (or Sleeping space… if it is already linked). Linked groups show a bed glyph on the Spaces chip.
Haven never invents beds from a photo. If rooms sync from a PMS, beds stay locked and you only choose which photo group illustrates each room. If you built the listing in Haven, you pick the room type and enter the beds yourself.
See Sleeping Arrangements for the full walkthrough, including the Sleeping arrangements roll-up near Amenities.
| Feature | Cover Photo | Cover Video |
|---|---|---|
| Display | Static image in hero section | Autoplaying video in hero section |
| Source | First photo in your gallery (sortIndex 0) | Separately uploaded via "Cover video" card |
| Required | Yes (at least one photo required) | No (optional) |
| Priority | Shows when no cover video is set | Replaces cover photo when set |
| Max size | N/A (follow photo requirements) | Up to 5 GB (MP4, WebM, or QuickTime) |
When you upload a cover video, it takes over the hero section. Your first photo still remains in the gallery and is used as a fallback if the video is removed.
If your property is connected to a PMS like Hospitable, photos are synced automatically from your PMS. You will see a count like "56 photos synced from Hospitable" in Photos & Spaces.
You can still:
See PMS Integrations Overview for more details.
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