Page Audio: A Soundtrack for Your Site

Page audio is a soundtrack for your public property or collection site. It is not tied to a hero photo, collage, billboard, carousel, or video. Guests get a Mute / Play music button at the top right of the page, next to the language and currency buttons. Autoplay is on by default, so the music starts on its own.

Where: Property editor → Layout tab (multi-unit site editor → Page tab) → Home → right panel → Hero → Page audio, under the hero photos or slides.

Where (property site): Property editor → Layout tab → Home → right panel → Hero → Page audio Where (collection site): Multi-unit site editor → Layout tab → Home → right panel → Hero → Page audio Applies when: Shown on the Hero tab of property and collection editors.

Option	What it does
Autoplay	On by default. Start the track when the page loads. Browsers often hold it until the guest first taps or presses a key anywhere on the page; the sound control reads Mute while it waits.
Play on tap	Turn Autoplay off. The track starts only when a guest presses Play music.
Loop	Repeat the track from the start when it ends. On by default for ambient soundtracks.
Play once	Turn Loop off. The track plays through once and then stops.

When to use page audio

You want ambient music on a photo, collage, or billboard hero — places that have no video clip to unmute.
The hero is a video, but you want a separate track rather than the clip’s own audio.
A collection landing should carry one mood across listing photos and custom slides.

Use this or hero-video Allow audio, not both. If both are on, the page soundtrack and the video’s own audio run at the same time; Haven does not pause one for the other.

How to add a track

Step 1: Open the Hero tab

In the property editor open the Layout tab (the multi-unit site editor calls it Page), click Home, then Hero in the panel's top tab strip.

Step 2: Upload audio

Under Page audio, click Upload audio and choose an MP3, M4A, AAC, or WAV file. Limits are 120 MB and 10 minutes. The card shows the filename, duration, and a short preview player.

Step 3: Set Autoplay and Loop

Autoplay is on by default. Browsers often hold unmuted sound until the guest taps or presses a key. When that happens, the sound button already reads Mute, and the guest's first tap or key anywhere on the page starts the track. Turn Autoplay off if you want the track to play only when a guest presses Play music.
Loop is on by default. Turn it off to play the track once and stop.

Changes save as you make them. Use Replace to swap the file, or the trash control to remove it. Removing the file keeps your Autoplay and Loop choices for the next upload.

How guests hear it

The sound button

When a track is present, guests get one button for it:

On a computer: a pill at the top right, just under your header, stacked with the language and currency pills. It reads Mute while the music is on, including while the browser waits for the guest's first tap, and Play music when it is off.
On a phone or tablet: a round speaker button at the lower left. The language and currency choices live in the menu there, so the sound button stays on the page where a guest can reach it at once.

There is nothing to switch on. The button appears on any page that has sound and hides on pages that have none. It works on Full bleed, Billboard, Collage, and Carousel, and on collection heroes built from listing photos or your own slides.

One press silences everything a guest can hear on your site: the page soundtrack and a hero video with Allow audio. Pressing it again turns both back on.

Across your site

The soundtrack belongs to the whole site, not to one page:

It plays on Home and on every custom page.
On a multi-unit site it also plays on each listing page a guest opens from that site. A listing that has its own track plays its own instead.
Moving between those pages does not restart the music. It carries on from where it was.
A guest who mutes it stays muted on every page of the site, and a guest who presses Play music keeps hearing it as they browse. That choice lasts for the day. After that, your Autoplay setting decides again.

The music pauses on pages outside that set, such as a blog post on a single-property site, the guidebook, terms, and checkout. It picks up where it stopped when the guest returns to a page that plays it.

Autoplay is skipped when the guest’s device asks for reduced motion. The button remains so they can start the track themselves.

Autoplay only happens on your actual site. When your page appears inside another page, such as the Haven examples gallery or the editor’s live preview, the soundtrack and any hero-video sound stay off until someone presses play.

Page audio does not appear on community pages that reuse the collection layout, unless that community has its own track.

Page audio vs. hero-video Allow audio

	Page audio	Hero video → Allow audio
Where you set it	Home → Hero → Page audio	Home → Hero → hover a video slide → Video settings
What it plays	One uploaded soundtrack for the whole page	The soundtrack baked into that hero clip
When it appears	Any hero layout, photo or video	Only when a hero video is showing
Guest control	Mute / Play music at the top right	Speaker on the video, and the same top-right button. Browsers may mute until a tap.

For cover-video upload, length, and loop behavior, see Adding Photos & Video.

File requirements

Format: MP3, M4A, AAC, or WAV
Size: 120 MB or less
Length: 10 minutes or less
Tip: Short, even loops read as atmosphere. Long tracks with vocals compete with the page.