Fix wrong details on your site

Guests meet a property through four details, and a mistake in any of them is corrected in its own place. A drifted sentence, a caption, a bed size, and an amenity each have a field.

When to use

Open this when a word on the site is wrong, a bed is the wrong size, or an amenity is missing or untrue, and you need the place that edits it.

Where each detail is edited

• Listing description — Edit listing → Space → Property Story → Listing description. On Layout → Home → Page, the same text is the paragraph under the title in the first story card. Setting Up General Information.
• Photo caption. Edit listing → Space → Photos & Spaces, click the photo, and edit Description in the Edit photo dialog. A caption written at import can name the wrong bed or the wrong place. Adding Photos & Video to Your Property.
• Bed. The public cards are Where you'll sleep. In Photos & Spaces → By space, click the bed badge or Beds & sleeping space… and set the bed. A room from a property manager shows Synced from {your property manager}; choose Unlock, then change the beds. OwnerRez sends a count and no bed type, so a king or a queen is set here. Sleeping Arrangements (Where You'll Sleep).
• Amenity. Edit listing → Space → Amenities. Open the amenity's badge and choose Edit {name} in Haven. Take over all amenities owns the whole set. Bedroom and bed counts in Amenities are a summary, separate from Where you'll sleep. Configuring Property Amenities.

Description, photos, beds, and amenities sit on Space. The editor's other tabs are Arrival, Preferences, and Layout.

Connected to a property manager

A value that arrives from a property manager is locked. Taking the field over is what keeps the correction through the next sync.

On Property Story, click Synced from {your property manager} beside Listing description and choose Edit in Haven. The pill reads Overriding, and later syncs leave that description. A bed holds after Unlock on its room. An amenity holds after Edit {name} in Haven; the rest keep syncing. Airbnb uses these same clicks, and the pill names that partner.

The fix is not sent back to the property manager. The record there, and any booking site it updates, can still show the old bed or the old sentence. Change it there too when those should agree with the Haven site. Hand a field back with Re-sync from {your property manager}, or Use {your property manager}'s version on a room. Synced fields.

Related Articles

• Setting Up General Information
• Adding Photos & Video to Your Property
• Sleeping Arrangements (Where You'll Sleep)
• Configuring Property Amenities
• Synced fields