Checkout Tasks

Every listing carries one checkout list: the things you ask guests to do before they leave. Guests see it in their Guest Portal as a "Before you leave" checklist they tick off, during the stay and on checkout morning. You manage it the same way you manage check-in tasks — one ordered list, switches for the built-in items, and your own tasks added wherever you like.

Where it lives

Open the listing editor, go to the Arrival tab, and open Checkout & tasks. The sheet has two parts, laid out like Check-in & tasks:

1. Checkout tasks — the list itself.
2. Checkout details — the checkout time and free-form notes shown beside the list.

The list

The list starts with five built-in tasks: gather used towels, take out the trash, turn off lights and A/C, lock up, and return keys. Each has a switch. Off means it leaves the guest's list; on puts it back.

• Add your own — click Add checkout task, give it a name ("Run the dishwasher", "Strip the beds"), and optionally add details guests see when they open it. Shortcodes work in both fields.
• Reorder — drag the handle on any row. Built-in and custom tasks share the list, so your task can sit between two built-in ones.
• Turn off without deleting — every custom task has its own switch, so a seasonal task ("Close the pool cover") can rest until you need it again.
• Edit or remove — the pencil and trash icons on each custom row.

Nothing on this list locks a guest out of anything. It is a courtesy checklist, unlike check-in tasks, which can hold back Wi-Fi and door codes.

What guests see

• During the stay the Home tab shows a "Before you leave" card with the checkout time, a progress line, and the tasks as tickable rows. Tapping a row ticks it; a task with details opens them first.
• On checkout morning the same card leads with "Checkout is today at 11:00 AM" so the time is unmissable.
• The Checkout tile opens a sheet with your checkout time, notes, and the same tickable list — ticks made in either place stay in sync.
• The checkout reminder email, the reservation drawer, and the guest AI assistant all read the same list, in your order, custom tasks included.

Ticks are per stay. A guest who reopens the guide sees what they already ticked; the next guest starts fresh.

Watch it in the Arrival simulator

The Arrival simulator at the top of the Arrival tab walks the phone preview through a reservation. The Checkout step is checkout morning: the guide shows your checkout list exactly as the guest gets it, and you can tick items to try it (ticks in the simulator are never saved). The final Stay over step shows the guide once access has ended. Edit the list, click Checkout again, and the preview reloads with your change.

Checkout details

Below the list:

• Checkout time — defaults to 11:00 AM. A guest who bought a late checkout sees their own time here, not the listing default.
• Checkout notes — free text shown above the list (where to leave the key, how to reach you on the way out).
• Additional notes — free text shown under the list. Guests can't tick these off, so anything that is a step for the guest belongs on the list itself.

Related Articles

• Guest Portal
• Guest Identity Verification
• Where Settings Live