Smart Locks & Automated Access Codes

Haven can connect to the smart locks you already own and issue a unique access code for every reservation — no lockbox combos, no reused keypad PINs, and no codes floating around after a guest leaves. The code activates around check-in, appears in the guest's portal alongside their other arrival details, and is revoked automatically at checkout.

Smart locks are available on any paid Haven plan.

Which locks work

Haven connects to your lock through Seam, so you can link Yale, Schlage, August, igloohome, and other Seam-supported locks without a separate setup per brand. You keep the hardware and the provider account you already have — Haven adds reservation-aware code management on top.

Connect your locks

Smart locks are set up per property, on the property's Edit Listing page.

Open the property's Edit Listing page and go to the Smart lock section (you can search "smart lock" in the edit-property search bar to jump straight there).
Click Connect smart locks. You'll be taken to your lock provider to sign in and authorize access, then returned to Haven.
Once connected, Haven discovers the locks on your account. If you don't see a lock yet, make sure it's set up in your provider app and then click Sync.

Assign a lock to a property

After connecting, choose which device protects this listing:

In the Smart lock section, open Select a lock for this property and pick the device.
Click Assign to this property.

Each property has its own lock assignment, so multi-unit properties can each map to their own device under one connected account.

How access codes work

Once a lock is assigned, Haven manages codes automatically for confirmed reservations:

Auto-created per stay — every confirmed reservation gets its own unique code, so codes never overlap between guests.
Time-bounded access window — codes activate at your property's check-in time (minus a short pre-check-in buffer) and deactivate at your check-out time (plus a short post-check-out buffer).
Shown in the guest portal — the code appears in the guest's Haven trip hub with their Wi-Fi, parking, and check-in details, so guests aren't hunting through email on arrival day.
Revoked automatically — at checkout Haven removes the code from the device. The next guest gets a fresh code; the previous one stops working.

You'll see the assigned device, its access window, and the Auto-create codes for reservations status in the Smart lock section once a lock is active.

Sync, test, and remove a lock

Sync / Test sync — pulls the latest device list and status from your provider. Use this after adding a new lock in your provider app, or if a code doesn't seem to be working.
Remove lock — unassigns the device from the property. Haven stops managing codes for that property until you assign a lock again.

If a property is connected to a PMS

If a property is managed by a connected PMS that handles its own smart lock workflow, Haven steps aside so codes aren't issued twice. In that case the Smart lock section shows that guest access runs through your PMS, and you set up or update the lock there instead of in Haven. See the PMS Integrations Overview.

Troubleshooting

A code isn't working — open your lock provider app to check the device's status and connectivity, then click Sync (or Test sync) in Haven.
No locks found — confirm the lock is set up and online in your provider app, then click Sync.
The section says setup isn't available — the property is connected to a PMS that manages lock codes; configure the lock in that PMS instead.