Onboarding guides

Start here: how Haven gets you booking direct
Orientation for new hosts — what Haven does, how it fits with Airbnb and Vrbo, and the path to your first direct booking.
Add your first property
Import from your PMS or build a property manually — get your first listing into the dashboard and ready to edit.

Connect Stripe so you can get paid

Connect and verify Stripe so your account can accept guest payments and receive payouts to your bank.

Set your price, fees, and minimum stay

Set a base nightly rate, guest fees, and minimum stay in Edit Listing so guests can reach checkout with clear pricing.

Add great photos

Upload, order, and preview photos in Edit Listing so your property gallery looks credible and professional on desktop and mobile.

Set a cancellation policy and a rental agreement

Choose a cancellation policy guests see before booking, and optionally require a rental agreement at checkout.

Get your listing ready to go live

Read your readiness wheel, clear property and account blockers, and understand when your site goes live — no publish button required.

Go live and grab your booking link

Confirm your site is public, copy your direct booking link, and optionally customize your URL.

Add Haven to your existing website

Replace your old booking button or PMS booking link with Haven so website visitors can book directly.

Test a booking before you share it

Walk your public site in an incognito window, confirm pricing and dates at checkout, and verify the guest experience before sharing your link.

See your site the way a guest will

Two ways to experience your own booking flow before real guests do: simulate a booking from your own account, or run a real test booking with a discount code in an incognito window.

Launch your direct booking site

Launch your Haven site as your official booking brand — wire it into your website, social profiles, email signature, and printed materials, then share it with warm audiences.

What happens when a guest books

Where new reservations appear, how to message guests, and how Stripe payouts work after your first booking.

Best practices: set up Haven to drive more direct bookings

A best-practices checklist for setting up Haven to drive direct bookings — a memorable brand name and domain, conversion-optimized amenities and photos, AI-tuned fees and policies, a guest store, discounts and offers, holiday price bumps, repeat-guest automation, branding, a blog, and FAQs.

Fix it: my site won't go live, or guests can't check out

Troubleshoot a site that will not go live or a checkout guests cannot complete — work through readiness, Visibility, and common guest-side blockers.

Example sites