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Every stay you book on Haven has its own row on Trips (bookwithhaven.com/trips). Two stays at the same property are two reservations — an unpaid hold is never hidden behind a stay you already paid for.
A stay that needs payment shows Payment needed. A stay you already paid shows Upcoming or Currently staying.
If you ask Haven's public assistant where your reservation is, a Find your reservation card appears in the chat. Enter the email you booked with, sign in as a traveler, and you land on Trips. Haven matches stays to that signed-in account — the chat does not look up a reservation from an email typed into the conversation.
An empty Trips page means this account has no Haven stay. Try the email you booked with, or — if you booked on Airbnb, Vrbo, or another site — open the guidebook link from your confirmation.
You can also start from the host's own site: the menu on any Haven listing or multi-unit site page has Sign in to view your reservation. Signing in takes you straight to the guidebook for your stay there (on a multi-unit site, the listing you booked); if that account has no stay at that site, you land on Trips.
Your guest profile is how you introduce yourself to the hosts you book with. It has your photo, name, where you're from, a few lines about you, your interests and the languages you speak.
Open it from:
Tap the round photo to upload one. It saves straight away. Change the rest and tap Save. Until you have added a photo, where you're from, something about you and an interest, a ring around your photo shows how far along you are.
Hosts you book with see your profile on your reservation and in their guest list. It is never shown on public pages. Remove photo deletes the photo you uploaded. Clear a field and save to take it off your profile.
When a host approves your request, the email's Complete payment button opens checkout for that reservation (/book/…), not the guidebook. Pay there to confirm the stay.
If you open the property guide without picking a stay, Haven prefers an unpaid reservation over one you already confirmed, so you are not sent into a stay that is already settled.
Open a confirmed stay from Trips. The Payment card block shows the card on file for it. Update card (or Add a card when there is none) opens a page where you save a different card on a secure Stripe form. Saving a card charges nothing.
That card is the one used for your refundable deposit hold and for add-ons or changes you request. If a deposit hold is already on your old card, it moves to the new one and the old hold is released; your bank may take a few days to stop showing it. If the new card cannot take the hold, it stays on your previous card and the page tells you.
Your host can also email you a link to the same page. If you booked on Airbnb, Vrbo or another site, your card is managed there, or through the deposit task in your guidebook.
A gift card you bought, or a stay credit a host gave you (or that a cancellation policy returned to you instead of money), comes as an email with a code (GIFT-… or CREDIT-…). Every credit you hold is also listed under Your stay credits on Trips, next to your rewards points, with its amount, use-by date and a Book a stay button. When you book again with that host while signed in, Haven applies the credit automatically at checkout — remove it there if you'd rather keep it for later. You can also enter the code in Have a discount code? on the listing or at checkout. Tax is worked out on the full stay, and the credit pays the nights and fees, never the tax, so you still pay the tax at checkout. It works alongside a discount code.
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