Instant Book for All Listings

Instant book decides whether a guest can book and pay straight away or has to send a request you approve first. Every listing has its own Instant book switch, and the account-wide Instant book setting lets you set all of them in one place instead of opening each listing.

It has three modes:

• Set individually (the default) — each listing's own switch decides, on that listing's Calendar → Availability tab.
• All on — every listing takes instant bookings. The booking button reads Book now, and the guest pays to confirm.
• All off — every listing takes requests. The booking button reads Request booking, and you approve before the guest pays.

All on and All off cover every listing on your account, including listings you add, import, or sync from your PMS later.

How to Change It

1. Go to Sites → Listing sites (the listings page, /host?tab=listings).
2. Click the gear icon on the listings toolbar to open Property settings.
3. Find the Instant book row.
4. Pick Set individually, All on, or All off. It saves automatically.

You can also reach the same sheet without leaving a listing: open the listing's Calendar page, go to the Availability tab, and click Account-wide property settings.

Going Back to Set Individually Loses Nothing

All on and All off do not overwrite each listing's own switch. They sit on top of it. When you switch back to Set individually, every listing returns to exactly what it was set to before. The row shows how many listings have their own switch on, for example "12 of 30 listings on", so you know what you are going back to.

While All on or All off is active, each listing's Instant book switch shows the account value and cannot be changed there. It reads "On for all your listings" or "Off for all your listings", with a Change in Property settings link. To give one listing a different setting, switch the account back to Set individually first, then change that listing.

What You Need for All On

• A paid Haven plan. All on is unavailable on the free plan, the same as each listing's own switch. Guests can still send requests.
• Stripe payouts, for listings where Haven collects payment. You can choose All on before Stripe setup is finished. Until it is, those listings keep taking requests and the row tells you so. Listings where OwnerRez processes the payment can take instant bookings without Haven's Stripe.

Things That Stay the Same

• Guest screening. If you screen guests, anyone who does not pass still goes through a request, even on All on.
• Blocked guests. A guest whose name matches your blocked list is turned into a request for you to review.
• The inquiry button. Every listing keeps its Submit an Inquiry button in every mode, so guests who want to ask first still can.
• Existing reservations. Changing the mode affects new bookings only.

How Quickly Guests See the Change

Signed-in visitors and checkout see the new mode at once. A listing page cached for signed-out visitors can take up to about five minutes to update. If a guest starts a booking from an older copy of the page, checkout still follows your current setting, so nobody is charged under the old one.

Related Articles

• Availability Settings
• Where Every Setting Lives
• Hold Dates for Pending Requests
• Auto-Expire Pending Requests
• Guest Inquiries