Host Tools Integration

Host Tools stays your channel manager and messaging tool. Haven is the branded direct-booking site, checkout, guest portal, ID check and rental agreement on top.

Connect from Host Dashboard → Integrations → Connect Host Tools and sign in with your Host Tools account. Listing content, prices, availability, reservations from Airbnb, Vrbo, Booking.com and Houfy, guest messages, reviews and door codes sync from Host Tools, and Haven bookings are created in Host Tools. No iCal feed is required.

How to connect

Sign in to Haven and open Integrations.
Click Connect Host Tools.
Sign in to Host Tools and approve Haven's access.
Choose which listings to bring into Haven. If you already have Haven listings, match each Host Tools listing to its Haven listing instead of importing a duplicate.

Host Tools sends changes to Haven the moment they happen over a signed webhook that Haven registers for you. Haven also checks Host Tools on a schedule, so nothing is missed if a delivery fails. Sync now on the Host Tools card pulls immediately.

Already connected through Airbnb? You can connect Host Tools as well and match each listing to the one you already have, so nothing is duplicated. See Switch or Add a PMS Without Duplicating Your Properties.

What syncs from Host Tools

Listing content: name, descriptions and Airbnb's sections (the space, guest access, interaction, other notes, getting around, neighbourhood), type, guests, bedrooms, beds and bathrooms, address and map pin, photos in Host Tools' order, amenities, check-in and check-out times, check-in method and instructions, house rules, and the pets, smoking and children rules. Text comes across in English.
Fees, discounts and taxes: the cleaning fee and every other fee (fees Haven cannot price exactly are flagged, not charged), the extra-guest fee, the pet fee, the security deposit, weekly, monthly and last-minute discounts, and Host Tools' taxes. A tax that applies to some fees and not others is flagged instead of guessed.
Calendar: the nightly price, minimum stay, closed-to-arrival and closed-to-departure days, and availability for every night.
Reservations from every channel, with the full price breakdown and your payout.
Guest messages, both ways, on the reservation's own thread.
Reviews, which become testimonials on your site.
Door codes saved on Host Tools reservations.

What Haven sends to Host Tools

Haven bookings are created in Host Tools as accepted reservations with Haven's own price and your payout, marked with a HAVEN- confirmation code, so the dates close on every channel. Host Tools needs the guest's phone number on every reservation; a Haven booking without one is not created there, and your dashboard asks you to enter it by hand.
Booking requests reach Host Tools only once you approve them.
Cancellations, date changes, guest-count changes and arrival or departure times on bookings made on Haven.
Blocks you set in Haven. Haven only ever lifts blocks it placed; a block you made in Host Tools stays.
Replies you or Haven's AI send to guests, on the reservation's thread.
The guest portal link and trust status, when you turn on Add Haven details to Host Tools bookings on the Host Tools card. Haven writes the stay's guest portal link into Host Tools' guidebook link, so the {{Guidebook}} tag in your Host Tools messages sends Haven's portal, and marks the guest's verification approved (ID checked) or signed (agreement signed) with a link to the signed PDF.

Bookings and blocks reach Airbnb and Vrbo only while the listing's availability sync is on in Host Tools (a Pro feature).

Edit in Haven

Under Edit in Haven on the Host Tools card, each listing has two switches. Both start off.

Content: your title, description, guest count, check-in and checkout times, house rules and photos become editable in Haven. Press the send button on the row to send them through Host Tools to Airbnb, Vrbo and Booking.com. Only what changed is sent, so an edit made on a channel is not overwritten. Host Tools' own content sync must be on for the listing; the row says so when it is not. Turn the switch off and Host Tools' content comes back on the next sync.
Prices: Haven's nightly prices and weekly and monthly discounts become the prices Host Tools sends to every channel. Haven sends a year of prices first, then sets the listing's price source in Host Tools to the API. Turn the switch off and the listing goes back to the price source it had before. Price sync is a Host Tools Pro feature.

Publish to another channel

The globe button on a listing's row publishes it to a channel it is not on yet: Airbnb, Vrbo, Booking.com or Houfy. Pick the channel and the account Host Tools has for it. Vrbo asks whether you rent privately or as a business and may need your registration number; Houfy asks whether the owner or a manager lists it. Host Tools builds the new listing from this one's content and photos, with every date closed until the listing's calendar sync is on. Once it is live, the next sync adds the new channel's page to the listing's Also on links. Publishing is a Host Tools Pro feature.

Answer channel requests from Haven

On a Host Tools reservation, the reservation panel shows what you can do on its channel:

Accept or Decline a request to book (Airbnb, Vrbo, Booking.com). Airbnb needs a message to the guest with a decline.
Pre-approve or send a Special offer on an Airbnb inquiry.
Change booking on a confirmed Airbnb stay (new dates, guests or total), with a price preview first, and Accept change, Decline change or Withdraw change on an open change request.
Cancel on channel for an Airbnb or Vrbo booking, with the channel's own reasons, refund options and penalty. Cancelling on a channel can't be undone.
After checkout, Review guest and Reply to review.

The channel's answer updates the booking a moment later. A message you send to the guest with one of these asks your guest message settings first, like any message from Haven.

Channel accounts and Airbnb support

Under Channels on the Host Tools card, Haven lists the accounts you connected in Host Tools (Airbnb, Vrbo, Booking.com, Houfy, smart locks) with their status, and every open problem Host Tools reports, with its Fix link. When Host Tools says a problem needs you, your dashboard also shows a task until Host Tools reports it fixed. Under Airbnb support, you can read and reply to your Airbnb support conversations.

What does not sync

Host Tools has no Wi-Fi details for partners, no booking window per channel beyond the listing's, and no owner statements Haven reads yet. Messages Host Tools' own message rules send are not marked as automatic, so if Haven and Host Tools both message guests at the same moment of the stay, switch one of them off. Set Wi-Fi and other guest details in Haven: the card at the top of the listing editor's sidebar lists them under Worth checking.

Disconnecting

Disconnect on the Host Tools card stops syncing, removes Haven's webhook from Host Tools and revokes Haven's access. Your Host Tools listings and reservations are not changed.