Hostaway Sync Reference

This reference answers the pricing questions Hostaway hosts ask most: which Hostaway markup Haven adds to your direct prices, how often each kind of change reaches Haven, and how Haven's discounts and the Airbnb price match combine on a Hostaway listing.

For connecting Hostaway and the full list of what syncs in each direction, see Hostaway Integration.

Which Hostaway markup Haven reads

Hostaway keeps one nightly price per listing and lets you add a separate percent markup for each channel it sends to. Haven reads the calendar price before any channel markup, then adds the one markup that belongs to the channel its bookings use.

The partner channel markup is the one Haven adds

Direct bookings taken on your Haven site are created in Hostaway on the partner channel. Haven therefore reads that listing's partner channel markup, the field Hostaway's API calls partnersListingMarkup, and adds it to every night it prices: the base rate, the weekend rate and every calendar price alike. A partner markup of +5% in Hostaway means your Haven nights cost your Hostaway calendar price plus 5%. (Hostaway's API sends it as a multiplier, 1.05, which Haven turns back into the percent.)

The percent appears read-only as Direct-booking markup on Calendar → Pricing, so you can confirm what Haven is using.
A partner markup of 0% adds nothing.
The partner markup is separate from your Airbnb, Vrbo and Booking.com markups. Other apps that create bookings on Hostaway's partner channel may read the same field, so check before raising it for Haven alone.
Hostaway does not add the partner markup a second time to a booking Haven creates. The reservation carries Haven's total.
A partner markdown (−6%, say) is not taken off the nightly rate. It arrives as the listing's Direct booking discount, which guests see as a discount line.

Hostaway owns this value, markup or markdown, so change it in Hostaway, not in Haven. If you switch a listing's pricing to Manage pricing in Haven, Haven takes over calendar prices, the default price and the weekend price, while the partner markup keeps syncing from Hostaway and is still added to the rates you set in Haven.

The Airbnb markup is used only for the Airbnb comparison

Haven also reads your Airbnb channel markup (airbnbOfficialListingMarkup). It is never added to the price a guest pays on your site. Haven uses it only to estimate what the same stay costs on Airbnb, for the savings badge and the Airbnb price match.

Markups Haven does not use

The Booking Website markup is not used by Haven: that markup belongs to Hostaway's own booking website, and Haven is a separate booking site connected on the partner channel. Your Vrbo, Booking.com and Marriott markups are not used either. Changing any of them has no effect on Haven's prices.

How often Hostaway syncs

Hostaway sends Haven a notice only for reservations and guest messages, so those reach Haven within seconds. Everything else arrives when Haven next reads your account.

What changes in Hostaway	When Haven has it
Reservations, changes, cancellations and guest messages	Within seconds
Calendar prices, minimum and maximum stays, arrival and departure rules, availability	About hourly
Markups, base price, weekly and monthly discounts, fees and other listing settings	About every 6 hours

Hostaway sends no calendar or listing notice, so a markup or listing change reaches Haven about every 6 hours, even though calendar prices arrive about hourly. To bring a change in right away, click Sync now on the Hostaway card under Settings → Integrations: it refreshes listings, markups, calendars and reservations at once. An account that has been inactive for a while may sync less often until it is active again.

Discounts and the Airbnb price match on a Hostaway listing

Haven applies discounts to a stay in this order:

Night-level discounts such as early bird and last minute.
Your weekly or monthly discount, synced from Hostaway.
A discount code the guest enters.
Your Direct booking discount.
The Airbnb price match.

The Airbnb price match is worked out last, after every other discount, and only fills whatever gap remains to bring the stay 4% under Airbnb, or the percent your savings badge promises. If your Direct booking discount already gets the stay there, the match takes nothing off, so the two never discount the same gap twice.

Haven estimates the Airbnb price from your Hostaway calendar price plus your Airbnb markup, and takes your Hostaway weekly or monthly discount off that estimate too, assuming Airbnb gives guests the same length-of-stay discount.

Airbnb promotions are not seen on Hostaway listings. Hostaway's booking details carry no promotion lines, so Haven compares against Airbnb's price before any promotion you run there. If you run an Airbnb promotion, match it with your own Direct booking discount.

To keep your site a set percent under Airbnb, say 6%, set that percent on the savings badge; the price match then holds each stay that far under Haven's Airbnb estimate. See OTA Savings on Booking Bar. A Direct Booking Discount takes its percent off Haven's own price, not off Airbnb's, so it lands the same distance under Airbnb only when your partner and Airbnb markups are equal. Changing the Hostaway partner markup moves Haven's base price instead, not its distance from Airbnb.