Airbnb Turno Cleaner Pilot: The Fee Outside the Bid
Airbnb has started sending hosts to a cleaner marketplace from inside the listing editor. A help center article titled Book a cleaner through Turno describes a "Find a cleaner" option for listing owners in select US markets, and a set of promotion terms last updated October 8, 2026 offers 35% off the first two cleanings booked that way. Trade site RentalScaleUp reported the pilot on November 10, 2026.
The discount is real and has no cap. The parts a host needs before clicking sit lower in the terms: the cleaner's bid is not the full price, Airbnb says in writing that it vets no one, and your contact and listing details go to Turno when you ask for bids. Below, we read both Airbnb documents against Turno's published fees and run the numbers on a $150 clean.
Key facts
- Who can use it: as of November 11, 2026, Airbnb's help article limits the feature to "the listing owner of an active entire-home listing in select US markets." Co-hosts cannot book (Airbnb help article 4309).
- The offer: 35% off each of the first two cleanings, with no maximum discount, ending April 30, 2027 (Airbnb Turno Pilot Promotion Terms).
- The fee outside the bid: Airbnb's terms say a cleaner's bid "does not include Turno's platform fee." Turno's host payments FAQ lists 8% on each card payment and 5% on each ACH payment for marketplace cleaners, with a $1.50 minimum (Turno Help Center).
- Liability: the terms state that "Airbnb does not select, vet, screen, background-check, supervise, or guarantee cleaners" and that it assumes no liability for property damage or bodily injury (promotion terms).
- Timing: the terms are dated October 8, 2026. Airbnb announced its new house rules policy on October 20, 2026, and that policy applies to reservations booked on or after November 20, 2026.
What Airbnb launched
Where the button is
Airbnb's article gives the desktop path: Listings, select a listing, Host team under Listing editor, Find a cleaner, Get started, then a screen that shows how your information is shared before you click Get bids. If Find a cleaner does not appear under Host team, the article says Turno is not available in your area.
Everything after that happens off Airbnb. The same article says, "You book, pay for, and manage your cleanings on Turno," and it sends support questions to Turno, a separate company operated by TidyDaily, Inc. according to the promotion terms.
Who can use it
Only the listing owner qualifies. The article says co-hosts cannot book a Turno cleaner for a listing they help manage, so an owner who hands operations to a co-host has to request the bids personally.
What Airbnb has not disclosed
Airbnb names no markets. Its terms do not say who funds the 35% discount or whether Airbnb earns anything on Turno bookings; they refer only to "Airbnb's arrangement with Turno." RentalScaleUp lists the same items as open questions. Treat them as unknown.
How the 35% offer works
The promotion terms set these conditions:
- New to Turno: you qualify if you have not booked any cleaning through Turno in the eight months before you accept your first bid.
- Entry point: you must arrive through a link Airbnb presents on its platform, in an email, or in a notification. A cleaning booked on Turno directly does not get the discount.
- Two cleanings per Turno account: they do not have to be for the same listing or with the same cleaner. A discounted cleaning that does not take place does not count toward the two.
- No cap, no tips, no stacking: there is no maximum discount, it does not apply to tips, and it cannot be combined with another promo code.
- End date: the promotion concludes April 30, 2027, and Airbnb reserves the right to modify or end it at any time without prior notice.
On a $150 bid, 35% is $52.50 per clean ($150 x 0.35), or $105 across the two.
The fee outside the bid
What Airbnb's terms say
The terms define a bid as a cleaner's offer "to perform a Cleaning at a stated price" and add one sentence: "The Bid does not include Turno's platform fee as displayed on Turno's platform." They give no amount, and Airbnb's how-to article does not mention fees at all.
What Turno publishes
Turno's Sending Payments FAQ for hosts, dated June 24, 2026, puts numbers on it: "For marketplace we charge 8% on each card payment, and 5% on each ACH payment." The minimum fee is $1.50. The same page says auto payments are mandatory for marketplace cleaners and cannot be disabled, and a separate Turno article says the host is charged when the cleaner marks the job complete.
One caveat on labels. Airbnb calls the charge a platform fee, while Turno's host pages describe a fee on each payment. Turno's guide for cleaners separately shows a "Platform Fee" deducted from the cleaner's payout without a rate. The 8% and 5% figures are the host-side fees Turno publishes, so budget with them and confirm the line at Turno's checkout before you accept.
The subscription is not the cost here: Turno's pricing page says it is free for hosts who use marketplace cleaners exclusively, with platform fees still applying.
The math on a $150 bid
- By card: $150 x 0.08 = $12, so the clean costs $162.
- By ACH: $150 x 0.05 = $7.50, so the clean costs $157.50.
During the promotion, the terms set the discount at 35% of "the total price displayed to you on Turno" before the discount. They do not say whether that total includes the fee. If it does, a card-paid $150 bid comes to $162 x 0.65 = $105.30. If the fee is charged on the full bid and only the bid is discounted, it comes to $97.50 + $12 = $109.50. Either way, plan on roughly $105 to $110, not $97.50.
Over time the fee outruns the discount. The two discounted cleans save $105. At full price, nine card-paid cleans at $150 carry $108 in fees (9 x $12), which is more than the promotion saved. By ACH it takes 14 cleans (14 x $7.50 = $105). A host with 40 turnovers a year would pay $480 a year in card fees or $300 by ACH on $150 bids.
What the same clean costs on the Airbnb side
Airbnb says most hosts pay a 15.5% host fee under its single fee structure, and that fee is taken on a subtotal that includes the cleaning fee, as our Airbnb host fees explainer walks through. A $150 cleaning fee therefore pays out $126.75 ($150 x 0.845).
To net the bid, divide instead of adding 15.5%: $150 / 0.845 = $177.51. To net the card-paid cost of $162, the cleaning fee has to be $191.72 ($162 / 0.845). That is $41.72 above the number on the bid. Our post on what Airbnb takes per booking covers the rest.
Who is responsible if something goes wrong
Airbnb's terms are blunt. Airbnb does not provide cleaning services and is not a party to the host's transaction with Turno. It "does not verify any licenses, insurance, qualifications, or credentials" and "assumes no liability for any performance failure, delay, cancellation, property damage, or bodily injury." Turno is the merchant of record, and refunds are processed solely by Turno.
The terms do not mention AirCover. Airbnb's Host damage protection page describes reimbursement when a place or belongings "are damaged by a guest during an Airbnb stay." A cleaner is not a guest, so do not assume it applies.
Turno does its own screening. Its help center says all marketplace applicants must provide an identification document and that cleaners operating in the US must pass a criminal background check run by a third party. Licensed, insured, and bonded are optional badges a cleaner can purchase after uploading documents. Turno's Cleaner Guarantee, available in the US only, offers up to $100 in marketplace credits after a no-show or last-minute cancellation and a full or partial refund for a poor clean. The page does not mention property damage.
The insurance question is yours. Ask for the cleaner's certificate of insurance, and read your own policy for how it treats damage or injury involving a contractor.
What Airbnb shares with Turno
The how-to article says, "When you ask for bids, Airbnb shares some of your info with Turno, like your contact and listing details." Airbnb's page on how information is shared with travel partners adds that a host's details are shared "when you first click through to a service," and that partners "are independent companies and are responsible for your information once they receive it."
So the handoff happens when you request bids, not when you book.
Why this arrived with the checkout chore rule
The promotion terms carry an October 8, 2026 date. Twelve days later, on October 20, 2026, Airbnb announced the house rules policy that takes effect for reservations booked on or after November 20, 2026. Under that policy, hosts are generally not allowed to ask guests to complete tasks that "would typically be performed by a cleaner." We covered the rule in our post on Airbnb's reasonable requests policy.
Airbnb has not linked the two. The effect is still plain: work some hosts assigned to guests at checkout now belongs to a paid cleaner, and Airbnb has placed a way to hire one in the listing editor.
It also fits a pattern of partner services inside the app. Guests can already order groceries through Instacart, and a guest registration pilot runs in Italy and Spain from September through December 2026.
What to do this week
- If you have a cleaner you trust, nothing changes. Turno's non-marketplace rate for a cleaner you bring yourself is lower, at 3.9% by card and 1.5% by ACH.
- If you need a cleaner, treat the two discounted cleans as a trial. Compare bids on the all-in price, meaning the bid plus the payment fee. Bids expire after 48 hours.
- Pay by ACH if you stay. On a $150 clean it saves $4.50 per turnover against a card ($12 minus $7.50).
- Ask for proof of insurance before the first clean. Airbnb verifies none of it.
- Reprice the cleaning fee from the real cost. Use the cost after Turno's fee, divided by 0.845 if you pay the 15.5% host fee.
A clean costs the same whichever channel the booking came from. What changes is how much of the cleaning fee reaches you. On a direct booking through a site built with Haven, which charges no booking commission, a $150 cleaning fee is not reduced by a 15.5% host fee.
FAQ
Does Airbnb help hosts find a cleaner now?
Yes, in a limited pilot. As of November 11, 2026, Airbnb's help center describes a Find a cleaner option for listing owners of active entire-home listings in select US markets. It sends the host to Turno, a separate company, to collect bids and book.
How much does Turno charge hosts on top of the cleaner's price?
Turno's host payments FAQ lists 8% on each card payment and 5% on each ACH payment for marketplace cleaners, with a $1.50 minimum. On a $150 bid that is $12 by card or $7.50 by ACH.
Is a Turno cleaner booked through Airbnb vetted or insured by Airbnb?
No. Airbnb's terms say it does not select, vet, screen, or background check cleaners and does not verify licenses or insurance. Turno says it runs criminal background checks on US cleaners, and insurance is an optional badge on a cleaner's profile.
Is the 35% Turno discount capped, and when does it end?
There is no maximum discount per cleaning or in total, but it covers only the first two cleanings per Turno account and excludes tips. The promotion concludes April 30, 2027, and Airbnb can change or end it earlier without notice.
