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Haven + Truvi
Screen & Protect: silent screening and damage protection in Haven.
Haven integrates with Truvi Screen & Protect so screening and coverage run inside your existing booking paths: booking requests, host approvals, and instant-book checkout. Guests never bounce to another site; Haven calls Truvi’s API behind the scenes, and usage is metered onto your Haven subscription invoice. Pair this with your PMS connection for listings and calendars — Truvi is the trust and protection layer, not the system of record for properties.
OperationsDirect Booking
Screen & Protect
Silent screening, damage protection, and incident support on eligible bookings — powered by Truvi inside Haven.
Silent guest screening
Screening runs in the background during booking requests, instant-book checkout, and host approvals — guests never leave Haven for a separate Truvi step.
Damage protection
Eligible stays can include damage protection up to $50,000, with clear outcomes when screening is approved, flagged, or rejected.
Booking lifecycle coverage
Haven creates, updates, and cancels Truvi verifications as bookings move through request, confirmation, change, and cancellation.
Billing on your Haven invoice
Metered usage rolls into your monthly Haven subscription invoice — no separate Truvi billing portal to manage.
Incident flow
When something goes wrong, start the incident path in Haven and continue with Truvi for review, evidence, and resolution.
How it works
Three steps from connected to live
1
Complete setup in Host Dashboard
Open the Damage Protection settings, walk through the guided setup once, and accept the Truvi provider terms plus Haven billing terms. Screening and protection then apply account-wide.
2
Set defaults for screening outcomes
Choose how Haven should treat flagged and rejected results so your team has consistent guardrails before you confirm a booking.
3
Bookings use it automatically
On eligible paths, Haven calls Truvi when guests request a stay, pay for instant book, or when you approve a request — without extra guest friction.
About Truvi
A quick intro to Truvi
Truvi’s Screen & Protect product combines background guest screening with flexible damage protection for short-term stays — designed to reduce fraud and property risk without traditional deposits and waivers. Haven embeds that capability directly in the booking lifecycle you already run.
Haven + Truvi FAQ
Next step
Enable Screen & Protect in Haven
Sign in to your host account, open Damage Protection in settings, and complete setup. Screening runs on eligible bookings once terms are accepted.