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Haven + Truvi

Screen & Protect: silent screening and damage protection in Haven.

Haven integrates with Truvi Screen & Protect so screening and coverage run inside your existing booking paths: booking requests, host approvals, and instant-book checkout. Guests never bounce to another site; Haven calls Truvi’s API behind the scenes; screening is free and the optional protection fee is collected per booked night at checkout. Pair this with your PMS connection for listings and calendars — Truvi is the trust and protection layer, not the system of record for properties.

OperationsDirect Booking

Screen & Protect

Silent screening, damage protection, and incident support on eligible bookings — powered by Truvi inside Haven.

Silent guest screening

Screening runs in the background during booking requests, instant-book checkout, and host approvals — guests never leave Haven for a separate Truvi step.

Damage protection

Eligible stays can include damage protection up to $50,000, with clear outcomes when screening is approved, flagged, or rejected.

Booking lifecycle coverage

Haven creates, updates, and cancels Truvi verifications as bookings move through request, confirmation, change, and cancellation.

Billing on your Haven invoice

Screening is free. The optional damage-protection fee is collected per booked night at checkout — paid by the guest by default, or by you from the payout — with no separate Truvi billing portal to manage.

Incident flow

When something goes wrong, start the incident path in Haven and continue with Truvi for review, evidence, and resolution.

How it works

Three steps from connected to live

Complete setup in Host Dashboard

Open the Damage Protection settings, walk through the guided setup once, and accept the Truvi provider terms plus Haven billing terms. Screening and protection then apply account-wide.

Set defaults for screening outcomes

Choose how Haven should treat flagged and rejected results so your team has consistent guardrails before you confirm a booking.

Bookings use it automatically

On eligible paths, Haven calls Truvi when guests request a stay, pay for instant book, or when you approve a request — without extra guest friction.

About Truvi

A quick intro to Truvi

Truvi’s Screen & Protect product combines background guest screening with flexible damage protection for short-term stays — designed to reduce fraud and property risk without traditional deposits and waivers. Haven embeds that capability directly in the booking lifecycle you already run.

Other partners

Hospitable

Layer a branded direct booking site on the Hospitable listings you already run.

theHostCo

Sell your theHostCo store items on your Haven site and guidebook.

PriceLabs

Market-based nightly prices and minimum stays for Haven.

Haven + Truvi FAQ

No. Screen & Protect runs behind the scenes inside Haven. Guests stay in your normal booking flow.

Sign in to Haven on any paid plan, open Host Dashboard settings, and finish setup in the Damage Protection card. After terms are accepted, protection applies across your properties.

Screening is free. Protection is a per-night fee collected at checkout (or deducted from your payout if you choose to cover it), fully refunded when a booking is cancelled before check-in. You do not need a separate Truvi billing account.

No. Connect a supported PMS (such as Hospitable, Guesty, or Lodgify) or your Airbnb account for properties, availability, and reservations. Truvi is the screening and damage-protection layer on eligible bookings.

Next step

Enable Screen & Protect in Haven

Sign in to your host account, open Damage Protection in settings, and complete setup. Screening runs on eligible bookings once terms are accepted.