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Setting up your property completely is essential for attracting guests and managing bookings effectively. This guide provides an overview of all property setup sections.
Upload high-quality images and an optional cover video for your property. You can:
Why it matters: Photos and video are often the first thing guests see. A cover video creates a cinematic first impression, while great photos can significantly increase bookings. Tagging photos helps organize them and makes it easier for guests to explore specific areas of your property.
Set your property's basic information:
Why it matters: Clear, compelling descriptions help guests understand what makes your property special.
Set your property's exact location:
Why it matters: Accurate location helps guests find your property and understand the area.
List all amenities your property offers:
Why it matters: Guests filter by amenities, so comprehensive lists help you appear in more searches.
Add any additional information:
Set rules for your property:
Why it matters: Clear rules set expectations and help prevent issues.
Add any extra rules or guidelines that don't fit in the standard house rules section.
Separate from House Rules, you can require a digital rental agreement that guests sign in their guide before arrival. Haven snapshots the markdown to a PDF, captures the signer's name, IP address, browser, and timestamp, and optionally gates Wi-Fi and check-in details until the signature is on file. See Rental Agreement & Digital Signatures for the full setup.
Disclose any safety-related information:
Why it matters: Safety disclosures protect both you and your guests.
Provide check-in instructions:
Why it matters: Clear check-in instructions reduce guest confusion and support requests.
Provide checkout instructions:
Haven splits contact information into two intentionally separate sections — so the right details reach the right audience:
Contact info variable on email templates.Both sections are cross-linked in the editor so you can jump between them in one click. See Contact Information — Public vs. In-stay for the full breakdown of which fields appear where, how rental-agreement gating affects in-stay contacts, and search shortcuts.
Why it matters: Keeping public and in-stay contacts separate protects sensitive numbers (emergency, after-hours) from being scraped or shared casually, while still giving pre-booking visitors a way to reach you.
Generate printable documents for guests:
Why it matters: Clear, printed information reduces questions and drives repeat bookings.
Automatically raise prices around holidays and school breaks:
Why it matters: Capture premium pricing when demand is high without manually editing each date.
Use plain language to manage pricing and availability from the property calendar:
Why it matters: Make quick adjustments without filling out forms or navigating multiple screens. See Calendar AI Assistant for details.
If you manage several similar properties (units in the same building, cabins on the same site, near-identical rentals), you can duplicate an existing property instead of building each one from scratch:
/host?tab=listings)Why it matters: Skip rebuilding a property from scratch when most of the setup is identical. See Duplicating a Property for the full breakdown of what is and isn't copied.
Must Complete First:
Complete Next: 5. Amenities 6. House Rules 7. Check-in/Checkout Details
Can Complete Later: 8. Additional Details 9. Additional Rules 10. Safety Disclosures
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