Welcome to Haven

Haven is a comprehensive platform designed to help property hosts manage their short-term rentals, build direct booking websites, and grow their business without relying solely on third-party platforms like Airbnb or Vrbo.

What Haven Offers

Haven provides everything you need to:

• Create beautiful property pages - Showcase your property with professional photos, detailed descriptions, and all the information guests need
• Accept direct bookings - Build your own booking website and reduce dependency on third-party platforms
• Manage bookings - Handle reservations, guest communication, and payments all in one place
• Set flexible pricing - Configure base pricing, fees, discounts, taxes, and seasonal adjustments
• Sync calendars - Connect external calendars (iCal) to keep availability up-to-date
• Custom domains - Use your own domain or custom subdomain for your property pages
• Booking sites - Manage multiple properties together with shared settings
• Printable guest materials - Create House Manual PDFs, rebooking table tents, and business cards with the Document Builder

Haven Services — getting found and looking great

A direct-booking site only works if guests can find it and trust what they see. Two optional add-on services help on both fronts:

• Haven Boost — an add-on to your Haven plan that pairs you with a dedicated hospitality marketing specialist. They run search, seasonal campaigns, local-event promotion, social, and repeat-guest outreach on your behalf. This is how Haven helps you actually get discovered, not just listed.
• Haven Photography — pro stills, cinematic video, and drone footage with a full commercial license. Yours to use on Airbnb, Vrbo, your Haven site, social, and print.

Both are opt-in, scale with how active you want them to be, and live alongside everything else Haven does for you.

Getting Started

To begin using Haven:

1. Create your account - Sign up for a Haven account
2. Add your first property - Start by creating a property property
3. Complete property setup - Add photos, details, pricing, and availability
4. Share your property - Use your custom URL or domain to share your property page

Next Steps

• Host Dashboard Overview — Tour of the dashboard tabs and features
• Dashboard Tour and Setup Checklist
• Sites and Properties — Glossary
• Creating Your First Property
• Listing Language — Pick the language Haven AI uses to write or enrich your property (English, Spanish, French, Portuguese, or German)
• Property Setup Guide
• Understanding Pricing

Need Help?

If you have questions or need assistance, you can:

• Browse our help articles for detailed guides
• Use the chat widget (bottom-left corner) to ask questions
• Contact our support team directly

We're here to help you succeed with Haven!