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Haven gives hosts one self-serve way to take a listing out of service — archive. Archive stops bookings, removes the listing from public Sites, and removes it from your monthly billing. Hard delete is rare and is performed by Haven support.
If you arrived here looking for how to "delete a listing", archive is almost always what you want. It's reversible, instant, and stops billing immediately.
Archive a listing when:
Archive is fully reversible — you can unarchive at any time and the listing comes back with all its data intact.
| Effect | Behavior |
|---|---|
| Public Single Property Site | Hidden from the public web |
| Multi-Unit Sites that include this listing | This listing is removed from the multi-unit booking flow |
| New bookings | Disabled |
| Existing confirmed reservations | Untouched — guests still have access to their stay |
| Calendar / pricing / photos / amenities | Preserved exactly as they were |
| Monthly billing add-on for this listing | Removed immediately, prorated credit on next invoice |
| Counts toward your plan's included listings | No |
| PMS sync (if synced) | See "PMS-synced listings" below |
/host?tab=listings).Archived listings are still in your account; you just need to switch the list view to show them.
If a listing is synced to a PMS (Hospitable today; Lodgify / Guesty / Hostfully / Hostaway coming), it cannot be archived directly from Haven. Synced listings are owned by the PMS — archiving them in Haven would just be re-created on the next sync. Instead:
Once the listing is no longer synced, you can archive it from Sites → Single Property normally. See PMS Integrations Overview and Hospitable for the PMS side.
See Multi-Property Billing and Understanding Pricing for the full billing model.
If you just want to remove a listing from one specific Multi-Unit Site but keep it active on its own Single Property Site:
The listing remains active, billable, and bookable on its own Single Property Site. See Managing Multi-Unit Sites.
A hard delete permanently removes the listing record, photos, and history from Haven. This is rarely the right answer because:
Hard delete is not exposed in the host dashboard. If you genuinely need a listing permanently removed (e.g. for a privacy or legal request), contact Haven support from the help center with the property code and the reason. Support can perform the hard delete on your behalf.
| Goal | Use |
|---|---|
| Stop billing + stop bookings, keep the option to bring it back | Archive |
| Take a synced PMS listing out of Haven | Delete in PMS, then archive |
| Remove from a Multi-Unit Site but keep elsewhere | Edit the Multi-Unit Site, remove this listing as a member |
| Permanently destroy the record (rare) | Contact support for a hard delete |
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