Delete or Archive a Property

Haven gives hosts one self-serve way to take a property out of service — archive. Archive stops bookings, removes the property from public Sites, and removes it from your monthly billing. Hard delete is rare and is performed by Haven support.

If you arrived here looking for how to "delete a property", archive is almost always what you want. It's reversible, instant, and stops billing immediately.

When to archive

Archive a property when:

The unit is off the market (sold, taken back as a primary residence, long-term-rented to a tenant)
The unit is seasonally closed for months and you don't want to be billed for it during the off-season
You created a duplicate by mistake and want to remove the copy
You're rebuilding from scratch and want the old version out of the way

Archive is fully reversible — you can unarchive at any time and the property comes back with all its data intact.

What archiving does

Effect	Behavior
Public Single Property Site	Hidden from the public web
Multi-Unit Sites that include this property	This property is removed from the multi-unit booking flow
New bookings	Disabled
Existing confirmed reservations	Untouched — guests still have access to their stay
Calendar / pricing / photos / amenities	Preserved exactly as they were
Monthly billing add-on for this property	Removed immediately, prorated credit on next invoice
Counts toward your plan's included properties	No
PMS sync (if synced)	See "PMS-synced properties" below

How to archive a property

Open your Host Dashboard.
Go to Sites → Single Property in the left sidebar (URL /host?tab=listings).
Find the property card you want to archive.
Click the Archive icon (small archive box) on the property card.
Confirm in the dialog. The property disappears from the list immediately.

How to unarchive

Archived properties are still in your account; you just need to switch the list view to show them.

Go to Sites → Single Property.
Toggle the view to show archived properties (the list view exposes an "Archived" filter).
Open the archived property and click Unarchive.
Billing for the property resumes immediately, prorated for the current cycle.

PMS-synced properties

If a property is synced to a PMS (Hospitable today; Lodgify / Guesty / Hostfully / Hostaway coming), it cannot be archived directly from Haven. Synced properties are owned by the PMS — archiving them in Haven would just be re-created on the next sync. Instead:

Delete the property in your PMS (e.g. in Hospitable), or
Disconnect the property's PMS mapping on the Integrations tab.

Once the property is no longer synced, you can archive it from Sites → Single Property normally. See PMS Integrations Overview and Hospitable for the PMS side.

Billing impact (quick reference)

Archiving a property removes its $2.99/month add-on immediately. Stripe automatically issues a prorated credit for the unused portion of the current billing cycle.
Unarchiving resumes the add-on, prorated for the days remaining in the cycle.
Your plan base price does not change — only the per-property add-on count.

See Subscription Billing, Multi-Property Billing, and Understanding Pricing for the full billing model.

Removing a property from a Multi-Unit Site (without archiving)

If you just want to remove a property from one specific Multi-Unit Site but keep it active on its own Single Property Site:

Go to Sites → Multi-Unit.
Open the multi-unit site that includes the property.
Edit the site and remove the property from the member list.

The property remains active, billable, and bookable on its own Single Property Site. See Managing Multi-Unit Sites.

Hard deleting a property (admin / support)

A hard delete permanently removes the property record, photos, and history from Haven. This is rarely the right answer because:

It is not reversible.
It breaks past reservation references, signed rental agreements, and audit trails for guests who already stayed there.
It is not necessary for billing — archive already removes the property from your monthly total.

Hard delete is not exposed in the host dashboard. If you genuinely need a property permanently removed (e.g. for a privacy or legal request), contact Haven support from the help center with the property code and the reason. Support can perform the hard delete on your behalf.

What to choose

Goal	Use
Stop billing + stop bookings, keep the option to bring it back	Archive
Take a synced PMS property out of Haven	Delete in PMS, then archive
Remove from a Multi-Unit Site but keep elsewhere	Edit the Multi-Unit Site, remove this property as a member
Permanently destroy the record (rare)	Contact support for a hard delete