Does Hospitable Have a Direct Booking Website? Hospitable Direct and What Haven Adds
Yes, on two of its four plans. Hospitable Direct is Hospitable's own direct booking site and widget, included with the Professional and Mogul plans and unavailable on the free Essentials tier or the $29 Host tier, according to Hospitable's help center as of October 2026. It is not sold on its own, and it charges per booking: Direct Basic takes a 1% host fee through your own Stripe account, while Direct Premium, the default for properties in the US, UK, and Australia, takes 4% from the guest plus 3% from the host, or 7% host-only, and bundles payment processing, tax handling, chargeback protection, guest verification, and damage protection. What follows is what it includes, the fee math on a real stay, what it leaves out, and how Haven's native Hospitable connection adds a commission-free site without a plan change.
Key facts
- Hospitable's plans, per its pricing help article as of October 2026: Essentials is free; Host is $29 a month for one active property plus $10 per additional property; Professional is $59 for two plus $15 each; Mogul is $99 for three plus $30 each. Direct is included on Professional and Mogul only, and Host-plan accounts cannot connect Stripe.
- Direct Basic charges a 1% host fee, with Stripe's processing deducted from the payout, and is available wherever Stripe operates. Direct Premium charges 4% to the guest plus 3% to the host, or 7% host-only, with Hospitable as merchant of record; it is offered for properties in the US, Puerto Rico and the US Virgin Islands, Australia, and the UK.
- The Direct site is hosted by Hospitable on a Hospitable URL or your own domain, with property pages, templates carrying your logo and colors, an embeddable booking widget, promo codes, and a guest portal for reservation details, house rules, payments, and upsells.
- What it leaves out: a guidebook with local recommendations, a blog, and a native marketing CRM. Email marketing runs through Mailchimp and HubSpot integrations, and pages are AI-translated into 4 languages.
- Haven connects to Hospitable natively over OAuth. Property details, photos from the Direct channel gallery, amenities, house rules, Wi-Fi, pricing, daily calendar prices, and reservations from Airbnb, Vrbo, and Booking.com sync into Haven; Haven bookings and cancellations sync back to Hospitable, which closes the other channels. No iCal feed is involved, and no Hospitable Direct subscription is required.
- On top of Hospitable, Haven adds 0% commission and no guest fee, a guidebook and stay guide that capture the whole party's emails into a built-in CRM, AI guest chat on the public site with every reply graded, free screening with optional damage protection up to $50,000, native upsells in any country, and localized pages in 5 languages.
Which Hospitable plans include Direct
Hospitable now sells four tiers. Essentials costs nothing and carries no per-property charge, but it does not include Direct. Host, at $29 a month for one active property, does not either, and Hospitable's help center notes that Stripe cannot be connected on Host-plan accounts, which Direct depends on. Professional, at $59 for two properties plus $15 for each additional one, is the first tier with Direct included, and Mogul, at $99 for three properties plus $30 each, adds owner-facing tools such as the owner portal, payouts and statements, and commission tracking.
Direct Basic vs Direct Premium on a $1,000 stay
Direct Basic is the do-it-yourself option. Hospitable charges a 1% host fee, your own Stripe account processes the card, and you handle taxes, chargebacks, guest screening, and damage protection yourself. On a $1,000 booking the guest pays $1,000; the host pays $10 to Hospitable plus about $29.30 to Stripe at its standard 2.9% plus 30 cents, and nets roughly $960.70.
Direct Premium makes Hospitable the merchant of record and bundles payment processing, tax calculation, chargeback protection, fraud screening, and damage protection. At 4% guest plus 3% host, the guest pays $1,040 and the host nets $970. At 7% host-only, the guest pays $1,000 and the host nets $930.
For scale, the same stay under Airbnb's host-only fee nets most US hosts $845. The trade-off sits elsewhere: on the 4% plus 3% structure the guest sees a service fee on your own site, which makes the direct total higher than Airbnb's for the same nights unless the nightly rate comes down; on 7% host-only the fee is invisible to the guest but larger for you. Haven's Hospitable Direct comparison sets these side by side with Haven's 0% commission, where the same $1,000 stay nets $970.70 after Stripe and the guest pays $1,000.
What the Direct site includes
Hospitable hosts the site for you, on a Hospitable-provided URL or a custom domain, with property pages and the booking flow built in. Templates are customizable with your logo and colors; hosts who already have a site can embed the booking widget instead. The guest portal gives guests their reservation details, house rules, payment status, and upsells in one place, and the Upsells feature itself is a genuine strength: early check-in, late check-out, and custom items sold at checkout and in the portal, with AI-timed offers in messaging, available for properties in the US, UK, and Australia. Promo codes and automatic follow-up on incomplete bookings round it out.
The functions every direct site has to perform before it can take a reservation, from the processor to the signed agreement, are the subject of what a direct booking site needs to accept its first reservation.
What it leaves out, and what hosts add
The gaps are on the guest's side of the booking. The portal covers house rules and booking information, but there is no guidebook with Wi-Fi details, area guides, or local recommendations, and no stay guide the whole party can open. Marketing to past guests runs through Mailchimp or HubSpot rather than a built-in CRM. Hospitable's AI is excellent inside the reservation inbox, once a booking exists; a visitor on the property page at 11 p.m. deciding whether to book gets no assistant at all.
What hosts add, in practice, is that layer: a branded site whose pages read like hospitality, a guidebook that captures emails from co-guests as well as the booker, remarketing that runs on its own, an AI assistant on the public site, and taxes handled across jurisdictions. The complete guide to direct bookings walks through the full stack and the first thirty days.
How Haven connects to Hospitable, and how it differs from Direct
Haven is not Hospitable Direct, and the distinction matters. Hospitable Direct is a product inside Hospitable, with its own channel, widget settings, and Direct Bookings tab. Haven connects to Hospitable the way Airbnb or Vrbo do: as another place bookings come from. You authorize Hospitable once over OAuth, map each Hospitable property to a Haven property or create one from the Hospitable data, and sync.
What syncs in is broad: title and descriptions, capacity, address, photos from the property's Direct channel gallery, amenities, house rules, Wi-Fi, arrival and neighborhood text, fees, deposits, discounts, and per-day calendar prices. Hospitable stays the source of truth; hosts who want Haven to own nightly rates can flip that per property. Reservations from Airbnb, Vrbo, and Booking.com arrive through Hospitable, so the Haven calendar shows every stay.
What goes back is each confirmed Haven booking and cancellation. The booking appears on the property's calendar and in its reservations in Hospitable, and Hospitable closes those dates on the other channels. Do not add Haven's iCal feed as well; with the connection in place it would block the same nights twice. Haven bookings do not appear in Hospitable's Direct Bookings tab, which is reserved for Hospitable's own site, widget, and quote flow, but they can be managed in either product. You do not need Hospitable Direct, or a plan that includes it, to take direct bookings on a Hospitable stack. Setup is on the Hospitable integration page.
Hospitable Direct vs Haven on top of Hospitable
| Hospitable Direct | Haven on top of Hospitable | |
|---|---|---|
| Availability | Professional and Mogul plans; not sold standalone | Standalone; connects to any Hospitable account |
| Fee on direct bookings | Basic 1% host; Premium 4% guest + 3% host, or 7% host-only | 0% commission, no guest fee; standard Stripe processing |
| Guidebook and local recommendations | Guest portal with house rules and booking info; no guidebook | Guidebooks and a mobile stay guide on every plan |
| Guest email capture and CRM | Booker's email; marketing through Mailchimp and HubSpot | Whole-party email capture into a built-in CRM with remarketing |
| Screening and protection | Included with Premium's higher fees; not on Basic | Free screening; optional damage protection up to $50,000 via Truvi |
| Upsells | Early check-in, late check-out, custom items; US, UK, Australia | Inventory, time slots, party-size pricing, deposits, and quote requests, in any country |
| Languages | 4, AI-translated | 5, with per-language URLs and hreflang |
FAQ
Is Hospitable Direct sold on its own?
No. It is a feature of the Hospitable platform, included with the Professional and Mogul plans as of October 2026, and not available on Essentials or Host.
What does Hospitable Direct charge per booking?
Direct Basic charges a 1% host fee through your own Stripe account. Direct Premium charges 4% to the guest plus 3% to the host, or 7% host-only, and bundles processing, tax handling, chargeback protection, verification, and damage protection.
Do I need Hospitable Direct to use Haven?
No. Haven connects natively to Hospitable and runs its own booking flow, so you can take direct bookings on Haven without upgrading to a plan that includes Direct.
Will Haven bookings show in Hospitable?
Yes, on the property's calendar and in its reservations, from where Hospitable closes the dates on Airbnb, Vrbo, and Booking.com. They do not appear in the Direct Bookings tab, which is reserved for Hospitable's own site and widget.
Sources
- Hospitable Help Center — Hospitable pricing and subscription costs
- Hospitable Help Center — Direct booking service fees
- Hospitable Help Center — All about direct bookings
- Hospitable Help Center — Essentials plan overview
- Hospitable Help Center — Getting started with your direct booking site
- Hospitable — Direct bookings and Pricing
- Haven's Hospitable integration and comparison pages, linked above, with facts as of October 2026
