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Guest Experience

A returning guest is the highest-margin booking a host can get. These posts cover how to earn repeats — owning the guest relationship, improving stays, and bringing people back direct.

Guest Experience

What Airbnb Won't Tell You About Owning the Guest Relationship

Guest data, communication limits, and remarketing restrictions—discover why email and direct booking matter for long-term success in short-term rentals.

Trip

December 8, 2025

What Airbnb Won't Tell You About Owning the Guest Relationship

Guest Experience

The Value of Guest Retention in Short-Term Rentals: How to Build Long-Term Equity in Your Property

How repeat guests add asset value, why big OTAs complicate retention, and practical levers to own contact data and direct bookings over time.

Kate

February 16, 2025

The Value of Guest Retention in Short-Term Rentals: How to Build Long-Term Equity in Your Property

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Direct Bookings Marketing